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Open ended questions

Open ended questions. Molly Kellogg Step by Step training 2013. Client Centered Counseling. OARS. O pen questions A ffirm Efforts and Strengths R eflect/Mirror S ummarize. How we ask questions…. How old are you? What is the name of your WIC clinic? What town were you born in?. x.

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Open ended questions

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  1. Open ended questions Molly Kellogg Step by Step training 2013

  2. Client Centered Counseling

  3. OARS • Open questions • Affirm Efforts and Strengths • Reflect/Mirror • Summarize

  4. How we ask questions…

  5. How old are you? • What is the name of your WIC clinic? • What town were you born in?

  6. x • Tell me about the favorite part of your job • What is the most difficult part of working with WIC participants? • What do you hope to get better at after working through this program?

  7. Our Outline • Questioning style matters • What are closed-end questions? • What are open-end questions? • Opening up your style

  8. Closed Questions • Yes or no • Few word answer • Little thought • Encourages passivity…

  9. Open Questions • Story • Think to put answer together • Delay in answering • Encourage active participation

  10. SampleQuestions • How tall are you? • What is your baby’s birth date? • Do you do any exercise? • What do you eat for breakfast? • What is your favorite snack?

  11. Avoid one way conversations

  12. Sample Questions • Tell me about your experience with exercise? • What is your plan for this week?

  13. How could you see yourself adding some high calcium foods?

  14. What concerns you most about anemia? • Tell me your thoughts about anemia.

  15. What do you need from me about this?

  16. Tell me more…

  17. …use open ended questions

  18. Open questions go beyond rapport building by forwarding the work of behavior change… Molly Kellogg

  19. "The mind is not a vessel to be filled but a fire to be kindled.“ Plutarch

  20. Practicing • Observe the types of questions you hear others asking • Notice effects • Practice with a partner

  21. Activity • Handout: Open-Ended Questions to further the process of change in the WIC Program • Underline questions you want to experiment with • Refer to them before talking with a client • Practice and notice what happens

  22. Ask good questions… then listen!

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