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Key Features Needed for an Online Pharmacy App

The rapid adoption of digitalization, especially after the pandemic, is seeing conventional businesses fast-track their shift online. Prominent among them are pharmacies. Several pharmacies are stressing on the need to create an app to remove inefficiencies in their operations and provide a better customer experience.

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Key Features Needed for an Online Pharmacy App

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  1. Mindfire Solutions is a 20+ years old, 650+ people software development and testing services company with a global clientele. We offer custom web and mobile solutions for companies across all major industries.

  2. The rapid adoption of digitalization, especially after the pandemic, is seeing conventional businesses fast-track their shift online. Prominent among them are pharmacies. Several pharmacies are stressing on the need to create an app to remove inefficiencies in their operations and provide a better customer experience. According to a study, the global ePharmacy market is expected to be worth more than USD 177.80 billion by the end of 2026, signifying the magnitude of opportunities that lie ahead in the digital app space. The online pharmacy application works very similarly to any other eCommerce platform. However, there are several additional features that are distinct to it. In this blog, we will discuss some of the key features that are needed for an online pharmacy application. Benefits of Pharmacy Apps Before we get into the features, let’s briefly look at the benefits that a pharmacy app can offer:

  3. Improved Communication with Customers: A pharmacy app can help improve communication between the pharmacy and its customers. This can be done by sending reminders to customers about their prescriptions, refills, and other important information. Improved Patient Care: With pharmacy apps, customers can place their orders from anywhere and at any time, making medicines more accessible for them and improving patient care. Better Management of Chronic Conditions: Pharmacy apps make it easier for people with chronic conditions to manage their illness as they can track their prescriptions with ease and also place repeat orders in advance. Promote Customer Loyalty and Repeat Business: A pharmacy app can help to promote customer loyalty and repeat business. It can be achieved by offering discounts and coupons to customers who use the app. In addition, a pharmacy app can effortlessly push loyalty programs by providing customers with exclusive deals and promotions at the click of a button.

  4. Improved Communication with Customers: A pharmacy app can help improve communication between the pharmacy and its customers. This can be done by sending reminders to customers about their prescriptions, refills, and other important information. Improved Patient Care: With pharmacy apps, customers can place their orders from anywhere and at any time, making medicines more accessible for them and improving patient care. Better Management of Chronic Conditions: Pharmacy apps make it easier for people with chronic conditions to manage their illness as they can track their prescriptions with ease and also place repeat orders in advance. Promote Customer Loyalty and Repeat Business: A pharmacy app can help to promote customer loyalty and repeat business. It can be achieved by offering discounts and coupons to customers who use the app. In addition, a pharmacy app can effortlessly push loyalty programs by providing customers with exclusive deals and promotions at the click of a button.

  5. Increase Sales and Profits: A pharmacy app with seamless service and user experience can scale rapidly, ultimately resulting in increased sales and profits for the pharmacy company. Features of a Pharmacy App Features of a pharmacy app can be divided into three categories: • Features for Customers • Features for Admin Panel • Features for Courier Panel Key Features for Customers Easy Onboarding Experience: The registration process on the app must be simplified. Keep as few steps as possible to log in and be transparent about the privacy policy with your users. This makes up for a good onboarding experience and gives a sense that the application is easy-to-use.

  6. Personalized Profiles: The users should have a customer profile that is personalized as per their needs. Such features allow users to search and reorder their prescriptions on the app with ease, which adds to a better user experience, especially for users with chronic conditions. Manage Health Records: Customers should be able to easily manage their health records, such as test reports, diagnoses, and medications, on the app. This would enable them to efficiently track their health. Information & Comparison: Enable customers to see drug information such as manufacturing date, contraindications, unit size, price, etc. You can also provide a comparison between medicines from different companies.

  7. Key Features for Admin Panel Inventory Management: Pharmacy applications should offer a feature that allows admins to manage the pharmacy's inventory. This would help them keep track of stock levels and reorder products when required. Customer Management: The admin panel should have features to manage customers. This would include features such as viewing customer profiles, transaction history, responding to customer queries, etc. Push Notifications: The admin panel should allow push notifications to be sent to customers. This is a great way to keep them updated about offers, promotions, discount coupons, etc. Analytics and Reporting: Gathering and analyzing customer data is another key feature of pharmacy apps. The insights gained from this process could help the pharmacy track its performance and improve its services. Payment Management: This feature is necessary for tracking the payment status of the customers. It will also help ensure the safety of the banking data.

  8. Key Features for Courier Panel Customer Details: The courier panel should also be able to see customer details, like their contact and placed orders. This way, they can contact the users in case they have any queries regarding the customer’s location or order. Delivery Tracking: A delivery tracking system is necessary for the courier panel. This would help the courier keep track of the delivery and ensure that it is delivered on time. Navigation: With access to navigation, couriers can find the fastest route to reach the customers in the promised time. Push Notifications: Push notifications feature should enable the courier panel to look at the orders placed by the customers in real- time. The feature must also provide updates on the delivery status of the order.

  9. Conclusion The demand for pharmacy apps is growing exponentially with time. That’s why your apps need to offer features that make up for a seamless user experience. However, developing such an app can be overwhelming, with many moving parts involved. Therefore, it is advisable to collaborate with a firm that excels in dealing with such tasks. Mindfire Solutions is one of the leaders in the healthcare tech sector that offers customized solutions by leveraging the latest technology. Over the years, we have assisted several health & wellness organizations. If you are also looking for application development services, visit Mindfire Solution to know more about us.

  10. Content Source: Quora Contented by: Mindfire Solutions

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