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Building an All-Star Facility Team

Building an All-Star Facility Team. Best Practices: Staffing Facilities. 21 years, 36 states, independent school specialist Property operations background Technical advisor to independent schools facilities Informed by operations reviews

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Building an All-Star Facility Team

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  1. Building an All-Star Facility Team
  2. Best Practices: Staffing Facilities 21 years, 36 states, independent school specialist Property operations background Technical advisor to independent schools facilities Informed by operations reviews Characteristics of best facility directors and departments Facilities are significant….people running them are important to overall success of the school
  3. Studying best practices Good to Great, Jim Collins First Who Hedgehogs and flywheels First Break All the Rules, Marcus Buckingham Gallup Organization Study 1: a million “star” employees Study 2: 80,000 of their bosses
  4. Best Facilities Directors understand culture and mission Same technical demands as for-profit real estate Independent school atmosphere is different Leadership must be in synch
  5. Best Facilities Directors are interpreters Market culture “mobility” Values long-term relationships Selects employees carefully (intuitively, “First Who”) Ambassador and advocate
  6. Best Facilities Directorsare versatile Knows a little about a lot Has basic skills across the spectrum Technical Executive Relational Few are outstanding in all three
  7. Best departments are diverse & complementary Collectively, technical-executive-relational Administrator multiplier effect Technology skills “We’re in the concierge business” Team players
  8. “Who” before What Challenges today First Who principle Technical, Executive, Relational Commitment to the mission Team player Skills, Knowledge, and Talents No wonder people outsource !
  9. Best departmentsare custom-designed Plumber or electrician ? Employee or vendor—(make or buy)? Hardware Software Market Values Outsourcing-shared services Tradeoffs Clear expectations
  10. 12 Rules Star Employees AskFirst Break All the Rules (Buckingham and Coffman) Do I know what is expected of me at work Do I have the materials & equipment to do my work right? At work, do I have the opportunity to do what is best everyday? In the last 7 days, have I received recognition or praise for good work? Does my supervisor or someone at work seem to care about me as a person? Is there someone at work who encourages my development? At work, do my opinions seem to count? Does the purpose of my company make me feel like my work is important? Are my co-workers committed to doing quality work? Do I have a best friend at work? In the last six months, have I talked with someone about my progress? At work, have I had opportunities to learn and grow?
  11. Best departments observe good HR practices Job descriptions, appraisal, policies New managers: flywheel principle Veterans: succession Training (we are in the education business ?)
  12. Being the Best Find the right people Culture is king Design your organization with balance of skills Then, lead them well
  13. the facilities resource for independent schools www.buildingsolns.com Bill Keslar bkeslar@buildingsolns.com
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