Building an Effective Team

1. Building an Effective Team

2. Business Improvement Through Teamwork • Effective interaction, • Support • Shared work • Communication with team & other teams • Dead lines • Customers • Setting clear goals & objectives • Organisation & Management of the process • Teamwork/respect • Skills development TASK NEEDS GROUP NEEDS • Vary from person to person • Effective leadership • Pay attention to & deal with how each person is feeling and behaving • Career ambitions INDIVIDUAL NEEDS Teams are made up of individuals, but to make the team effective we need to understand how groups function and the roles that need to be covered to keep them functioning.

3. Team TEAM: A small number of people with complementary skills who are committed to a common purpose, performance goals and approach, for which they hold themselves mutually accountable.

4. Psychology of Teams • Four Distinct Stages • Everything is an Opportunity • Conflict is Normal • Focus on Strengths FORMING (Honeymoon period) STORMING (Power struggle) NORMING PERFORMING (Settle into high performance mode) (Working through frustrations)

5. Group Dynamics I DON’T WANT TO BE HERE I have more important things to do WE NEED A MORE STRUCTURED MEETING It’s becoming a waste of time I NEVER TALK AT MEETINGS People don’t like me, I mumble I WANT TO DISCUSS CULTURAL IMPACT I AM NOT AS SMART AS THE OTHERS I WONDER WHAT’S FOR TEA TONIGHT I knew I couldn’t contribute I WOULD BE A MUCH BETTER TEAM LEADER I DON’T LIKE THE TEAM LEADER I am angry I wasn’t picked He reminds me of my old headmaster

6. Personal Team Style LEADER CARER THINKER DOER Balance the Team. What is your Role?

7. Team Selection Process Decision Matrix -Team Factor Thomas Weight

8. Mindshop Eight Week Team Cycle PROJECT BRIEF WEEK 1 DRY RUNS WEEK 8 WEEK 2 NOW ANALYSIS DESIGN PRESENTATION WEEK 7 WEEK 3 WHERE ANALYSIS WEEK 6 DEVELOP SOLUTIONS WEEK4 WEEK 5 ANALYSE THE DATA DRAFT THE PLAN

9. Business Improvement Through Team Work • Review of key Issues for Improvement: • Clearly defined business vision/strategies • Clearly defined team/team objectives • Mixture of skills & expertise • Vertical slice through business • Communicate progress • Celebrate wins

10. STEP 1. MINDMAP THE ISSUE - SALES SALES ADMINISTRATION SALES TRAINING RECRUITMENT SALES PEOPLE SALES INCENTIVES MANAGEMENT BRAND NAME PRODUCT QUALITY POINT OF SALE MATERIAL STEP 2. PARETO THE MINDMAP • SALES TRAINING • SALES PEOPLE • INCENTIVES STEP 3. FORCE FIELD THE KEY ISSUES S A L E S T R A I N I N G Document best practice Cost P O S I T I V E N E G A T I V E Jean to write process Set training budget Internet search for material Monthly programs Time 4 hour session John to organise Set policy 50 hrs/year Measure benefit Sales trainers Management support Train the trainer Jean and John All managers trained CEO to train session one Needs analysis Venue Survey Annual review Book conference room Combine training June ACTION PLAN 1. Training needs analysis – 2. Set 4 hrs/month schedule - NOW Mindshop Problem Solving Tools

11. NOW KEY ACCOUNT PLAN WHERE No contact plan. No client categories. No computer system. No coordination. No responsibilities allocated. 8 April Contact plan for categories. All clients coded. Top category has account manager. Lotus Notes database. Sales growth 25% in year one STRATEGIES ACTION PLANS TIMING CLIENT CODING Client Pareto Analysis. Define category activities. Review best practice firms. Appoint Account Mangers. May - GT May - GT May – CM May – ST CLIENT PLANS One page plan for top categories. Meet top 20% clients. Select five events. Review and modify May – Account Managers May – Account Managers May – Account Managers June – Account Managers DEVELOP DATABASE Headhunt programmer Develop specifications. Rollout May - RB June - All July 1st – RB One Page Plan • Nothing happens unless you do it. • There is support available. • A failure to plan is a plan for failure.

12. Building an Effective Team Thank you for your attendance