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Frontline Network “Annual Frontline Worker Survey 2018”: Full Report

Read the key findings from the Annual Frontline Worker Survey 2018, which highlights the difficulties frontline workers face in accessing mental health support, benefits, and accommodation. Find out the impact of Housing Revenue Account (HRA) in London and the need for more training and resources. Participate in the upcoming 2019 survey.

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Frontline Network “Annual Frontline Worker Survey 2018”: Full Report

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  1. Frontline Network“Annual Frontline Worker Survey 2018”: Full Report

  2. Key Findings • A total of 833 frontline workers, including Charity, Housing Association and Local Authority workers, responded between 21st November 2018 and 14th December 2018. All responses were anonymous. • Access to Mental Health support and Benefits support has got harder across every region in the UK. • 80% of frontline workers found it difficult or very difficult to access accommodation within the Local Housing Allowance rate. • 98%of frontline workers felt that ‘Having enough time to do my job effectively’ was extremely or very important, but only 42% stated that they felt they had enough time to do their job effectively.

  3. HRA impact in London • 91% of those in London said that they were aware of HRA (96/105) • 64% said it was difficult or very difficult to prevent homelessness (67/105)  • Since the intro of HRA: 51% said that it was about the same level of difficulty in preventing homelessness. • Only 51% in London felt they had had enough training • But, for those from an LA/HPU: 100% were aware of HRA, and 91% felt they had had enough training.

  4. Qualitative Data “It is hard to see any difference that the HRA has produced. There don't seem to be any additional workers at the Housing Options team and someone who came recently to our Drop in just had a list of direct access hostels - 9/10 of which no longer existed or no longer took direct access”. “HRA increases admin tasks and reduces contact time with the applicants”.“HRA cannot be properly implemented to prevent homelessness if the funds are not provided to assist high rent costs in London”. “Councils go through the motions of implementing this, but the fact is that until more housing stock is available, they will have no choice but to keep trying to knock people back that they do actually have a housing duty towards and fob people. They have very few housing options to offer to people”

  5. Launch of 2019 Survey We will be releasing our ‘2019 Frontline Worker Annual Survey’ this November. We are looking for responses from at least 1,000 frontline workers to this year’s survey. Please do contact me if you would like to take part in this survey, or if you have any queries in relation to the questions we will be asking frontline workers. Marcus Loney-Evans Policy and Communications Officer Marcus.loney-evans@stmartinscharity.org.uk Contact Number: 07523645924

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