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Meeting Customers’ Needs

Meeting Customers’ Needs. Mohammad Haris Deputy General Manager, Corporate Banking, Structured Finance & Product Development, Gulf African Bank. Presentation O utline. Introduction Customer Needs Shariah Compliant Solutions. Introduction.

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Meeting Customers’ Needs

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  1. Meeting Customers’ Needs Mohammad Haris Deputy General Manager, Corporate Banking, Structured Finance & Product Development, Gulf African Bank

  2. Presentation O utline • Introduction • Customer Needs • Shariah Compliant Solutions

  3. Introduction • During the past few years there have been significant developments in the world of Islamic banking and finance. • The industry has evolved from a regional business into one of global scale. • Major players have established different divisions and segmented their customer base between corporates, high net worth customers, entrepreneurs and a retail customer base.

  4. Introduction • Islamic banking and finance is no longer designed to serve the needs of the Muslim community only. • The industry has started benchmarking its products to conventional suppliers in terms of convenience, benefits, pricing, transparency of terms and conditions, and service standards. • Hence Islamic banking and finance products have gained popularity with non-Muslim communities due to their competitiveness and efficiency.

  5. What do customers need? CUSTOMERS CORPORATES SMALL BUSINESSES RETAIL MICROFINANCE

  6. What do customers need? CORPORATES ADVANCES DEPOSITS SERVICES NEEDS SMALL BUSINESSES RETAIL MICROFINANCE

  7. What do customers need? CORPORTAEs & SMEs ADVANCES SERVICES DEPOSITS WORKING CAPITAL FIN. BMR FIN. ASSET FINANCE IMPORT FINANCE PROJECT FINANCING EXPORT FINANCE STRUCTURED FINANCE LETTER OF CREDIT LETTER OF G’TEE CHARGE CARDS INTERNET BANKING BANKERS’ CHQS FUND TRANSFERS REMITTANCES CHQ BOOK CURRENT A/C SAVINGS A/C TERM DEPOSITS INV. SCHEMES

  8. What do customers need? RETAIL ADVANCES SERVICES DEPOSITS HOUSING FINANCE AUTO FINANCE WHITE GOODS FINANCE PERSONAL LOANS INTERNET BANKING ATM LOCKERS BANKERS’ CHQS FUND TRANSFERS CHQ BOOK CURRENT A/C SAVINGS A/C TERM DEPOSITS INV. SCHEMES

  9. What do customers need? MICROFINANCE ADVANCES SERVICES DEPOSITS SMALL TICKET FIN. FOR: ASSET PURCHASE GOODS PURCHASE UTILITIES ETC. MOBILE BANKING LOCKERS FUND TRANSFERS CHQ BOOK CURRENT A/C SAVINGS A/C TERM DEPOSITS

  10. What do customers need?

  11. What do customers need?

  12. What do customers need?

  13. Shariah Compliant Solutions

  14. Meeting Customers N eedsCorporate / SME Customer

  15. Meeting Corporate Customers’ needs?

  16. Meeting Corporate Customers’ needs?

  17. Meeting Corporate Customers’ needs?

  18. Depositors Gulf African Bank Profits Equity Deposits Weightage System Pool of Funds Profits Financing Businesses/Corporates/Retail Deposits – Partnership Structure

  19. Meeting Corporate Customers’ needs?

  20. Meeting Customers N eedsRetail Customer

  21. Meeting Retail Customers’ needs?

  22. Meeting Retail Customers’ needs? First complete Islamic Home Finance facility Kenya! 100% Halal, Afford able & Hassle Free • For upto 20 years • Affordable rates • Bank as a partner • No advance Rental

  23. Meeting Retail Customers’ needs? • First Islamic Car Financing product in Kenya! • Completely Free from Interest / Riba • Is not a Hire-Purchase agreement • For all Locally manufactured new & used cars • No upfront Insurance Payment • No advance Rental on Day 1

  24. Meeting Retail Customers’ needs?

  25. Meeting Retail Customers’ needs?

  26. Meeting Customers N eedsMicrofinance Customer

  27. Meeting Microfinance Customers’ needs? Documentation!

  28. Meeting MicroFinanceCustomers’ needs?

  29. Meeting MicroFinanceCustomers’ needs?

  30. Conclusion Financing Needs √! Financing Needs √ Deposits/ Services Needs√ Investments Needs√

  31. Thank you!

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