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Community Schemes Ombuds Service (CSOS) 2015-2020 STRATEGIC PLANNING and 2015/16 ANNUAL PERFORMNCE PLAN PRESENTATION DATE: 26 MARCH 2015 PRESENTED BY: REV. DR. VUKILE MEHANA- (CHAIRMAN OF THE CSOS BOARD) THEMBA MTHETHWA (CHIEF OMBUD) THEMBA MABUYA (CHIEF FINANCIAL OFFICER).
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Community Schemes Ombuds Service (CSOS)2015-2020 STRATEGIC PLANNING and 2015/16 ANNUAL PERFORMNCE PLAN PRESENTATIONDATE: 26 MARCH 2015PRESENTED BY: REV. DR. VUKILE MEHANA- (CHAIRMAN OF THE CSOS BOARD)THEMBA MTHETHWA (CHIEF OMBUD)THEMBA MABUYA (CHIEF FINANCIAL OFFICER)
Presentation Overview • CSOS Mandate • Our Main Functions • Key Strategic Objectives • Key Priorities • Goals • Actions • Risk Register and Mitigation Plan • Financial forecast
1. CSOS Founding Mandate The Community Schemes Ombud Services Act (Act No 9 of 2011) [CSOS ACT] was promulgated on the 11 June 2011 and provides for the establishment of the Community Schemes Ombud Services (CSOS) as a Public Entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No 1 of 1999) [PFMA].
2. Our Main Functions • To develop and provide a dispute resolution service in terms of the Act. • Provide training for Conciliators, Adjudicators and other Employees of the Service. • Regulate, Monitor and control the quality of all Sectional Title Schemes governance documentation and such other scheme governance documentation as may be determined by the Minister • Take custody of, preserve and provide access electronically or by other means to Sectional Title Schemes governance documentation and such other Scheme governance documents as may be determined by the Minister. • Manage the Sectional Titles Management Act as provided by the relevant Act.
3. Key Priorities • Establish world-class dispute resolution service within community schemes characterized by organizational excellence and a conducive organizational culture; • Promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties; • Roll-out massive educational campaigns to educate and train stakeholders within community schemes and the public at large; • Enhance community schemes tenure (the right to stay permanently) as well as alternative tenure options; and • Appropriate organizational systems, controls and measures to enhance financial, economic and organizational efficiency. • Manage the Sectional Titles Management Act as provided by the relevant Act.
4. STRATEGIC OVERVIEW • Vision: To establish a world-class dispute resolution service within community schemes. • Mission: To facilitate and maintain a world-class dispute resolution service to promote good governance of community schemes by providing education and training to all relevant stakeholders. • Values:i) Service Excellence: The CSOS will provide best dispute resolution services to its clients in a timely and responsive manner. ii) Independence: The CSOS will act independently and objectively in the undertaking of its activities. iii) Transparency: The CSOS will execute its functions in an open and transparent manner and ensures that it is easily accessible to its clients. iv) Integrity: The CSOS will strive to execute its functions in an honest, ethical, transparent and reliable manner. v) Innovation: The CSOS will strive to apply innovative capabilities to improve its service delivery. vi) Fairness: The CSOS will make decisions in a fair and impartial manner that espouses the principles of Ubuntu.
6. Legislative Mandates & Policy Frameworks • Constitution of the Republic of South Africa (Act 108 of 1996); • Public Finance Management Act (Act No. 1 of 1999); • Community Schemes Ombud Services Act (Act No 9 OF 2011); • Estate Agency Affairs Board Act 1976; • Sectional Titles Act of 1986; • Sectional Titles Management Act of 2011; and • Housing Act (Act No. 107 of 1997). ALIGNMENT TO THE NDP 2030 • Service delivery • Medium Term Strategic Framework
Company Chief Secretary Ombud Maruma Risenga (Appointed) Mr T Mthethwa Chief Financial Executive Manager: Corporate Services Ms. Laurie Less Adjudicator - Officer General (Appointed) Dinkie Dube Mr T D Mabuya 7. Organisational structure (Executive only)s Board
KEY PERFORMANCE AREA 2: Custody and Control Of Schemes Governance Documentation (includes Doc Man system)
KEY PERFORMANCE AREA 3: Ensure that CSOS is managed in and efficient and effective manner in a way that values its employees.
KEY PERFORMANCE AREA 4: Manage the Sectional Titles Schemes Management Act.
