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Postpaid Documentation & Verification Process

This postpaid documentation and verification process is for individual owned connections. Customers need to submit necessary documents such as photograph, CAF, tariff sheet, address proof, photo ID proof, PAN card/Form 60, employment proof, etc. Rejection reasons and outstanding issues are also mentioned. The process includes a welcome call to confirm/update customer information and educate them about bill plans, payment options, roaming info, self-care, and e-bill. Various billing modes and cycle activities are explained as well.

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Postpaid Documentation & Verification Process

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  1. Postpaid Documentation & Verification Process

  2. Connection Category - Individual Owned Individual Paid • 1 Photograph (Passport Size) • Duly Filled CAF • Tariff sheet • Address Proof • Photo ID Proof • Pan Card / Form 60 • Employment Proof – ID card with a Test Mail from their official Email address or Salary slip • All the documents need to be self attested by customers

  3. List Of POI & POA

  4. List Of POI & POA

  5. Idea - Customer Life Cycle

  6. Post Paid – CV Check • Reasons for Rejection • Outstanding in any old/linked account • Incomplete or Incorrect document submission • Reasons for Negative Verification • Address not found or Short Address • Customer not met • Refused to show documents • Sim card not received • Third Party User Case • Customer is a Student or no income source • Customer has expired • Low Profile • Grey Area

  7. Welcome Call • OBJECTIVE OF THE WELCOME CALL • To confirm/ update name, billing address, landmark, Pin Code, Landline number, email address, date of birth, bill plan, • To educate the customer about his - Bill plan, rentals, bill cycle, bill delivery date. - Payment procedure & Payment Options, explanation of using handset (how to make a call, send sms, fax/data services – if customer wants), - Roaming Info – Rentals required and process to activate, Explanation of Self Care & E-bill. • To cross sell Standing Instructions & Electronic Clearing System payment modes

  8. Billing - Modes of Payment • Cash • Cheque / Demand Draft • Credit Card /Debit Credit • ECS – Auto debit to Bank Account • Standing Instructions • Payment through IVR • Idea Portal • Bank Portals

  9. Billing Cycle Activity

  10. Thank You

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