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WORKSHOP 4 Striking a new deal with patients. Patient participation in a virtual world Developing your PPG – some thoughts A social networking presence DISCUSSION. www.napp.org.uk www.family-doctor.org.uk www.lawsonpractice.nhs.uk. Developing your PPG/PRG – what we are doing.

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workshop 4 striking a new deal with patients
WORKSHOP 4Striking a new deal with patients
  • Patient participation in a virtual world
  • Developing your PPG – some thoughts
  • A social networking presence
  • DISCUSSION

www.napp.org.uk

www.family-doctor.org.uk

www.lawsonpractice.nhs.uk

developing your ppg prg what we are doing
Developing your PPG/PRG – what we are doing
  • Have a section on the practice web site to include
    • Information about the PPG and an application form
    • N.A.P.P newsletters
    • Our PPG newsletters
    • Other healthcare information – without jargon or acronyms
  • Develop a Patient Information Centre
  • Continually develop contacts with local Community Groups
  • Develop a local network of PPGs – by meetings or virtually
  • Host ‘Expert Patient’ sessions
  • Have strong support from the GPs and the Practice Manager
  • Recognise that the world is changing and work together with local public and patient engagement groups.
a social networking presence
A social networking presence
  • for
  • The National Association for Patient Participation

N.A.P.P Annual Conference, Manchester, 26th May 2012

Roger Till

what should n a p p be doing
What should N.A.P.P. BE DOING?
  • Open a Facebook account - to communicate with the world at large
  • Create a Facebook Page
    • Pages are visible to everyone (e.g. by a Google search, even if the viewer does not have a Facebook account)
    • Set up a Wall (for communicating information about N.A.P.P to the world at large) linked to the Page
    • Five tips for non-profit organisations
      • Be accessible; Tell stories; Focus on impact; Solicit broad participation; Empower core supporters (from ‘The Facebook Era’ by Clara Shih, 2011, 2nd Edition, Prentice Hall, 350pp)
  • Needs on-going management and initial IT skills (time) and will be a mix of current information, standard material/information about N.A.P.P
  • Advertise the N.A.P.P website, workshops, Newsletters, projects and Annual Conference etc.
  • Have a policy for colleagues on accepting clients, potential clients and colleagues
slide9

N.A.P.P

But you can see the information here just by being on the Internet

and then what
and then what?
  • Open a twitter account
    • This is only for communication with the membership, between the membership and other persons or organisations agreed by the staff and Trustees.
  • Use the N.A.P.P logo as the Avatar.
    • This is not a twitter account to discuss the colour of Jon Snow’s ties
    • It is a private service to N.A.P.P members to discuss patient participation and to exchange ideas and project experiences - such as reports from members; experiences of setting up new groups; discussion of commissioning groups; Patient Reference Groups and DES; project reports
  • It will use the twitter Private Lists facility. The owner of the twitter account is the only person who can add people to the List
    • General twitter users cannot see or access these Private Lists
    • See Tee Morris, ‘Sams Teach Yourself Twitter, 2010, Pearson Education, 182pp
  • All N.A.P.P members will be offered access. Additional Private Lists may be set up for specific projects or collaborations
  • Needs ongoing management and initial IT skills (time) and will be a developing practical resource for the membership
  • Have an agreed process for adding people to the List(s)
slide11

@NAPP London UK

N.A.P.P has over 30 years experience and expertise in promoting, supporting and developing Patient Participation Groups (PPGs) and has developed a full range of resources that can support practices and PCT\'s in implementing this contractual Patient Participation requirement.

N.A.P.P

N.A.P.P

N.A.P.P uses Twitter?

@NAPP

N.A.P.P

Conference

@NAPP

N.A.P.P

Another mock-up based on the BHF site

and then what1
And then what?
  • Eventually we might start a N.A.P.P blog to develop ideas and reports about patient participation
  • ........... but that is a little way down the road
  • ........... when we have more resources
  • ........... oh, and we could set up a YouTube account as well, to show all those videos of our CEO giving speeches.

Roger Till, N.A.P.P Conference, Manchester, May 2012

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