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Wife of a night shift employee comes by the office and wants to pick up husbands paycheck. Needs check now to buy gas

Call main night supervisor at home (wake him up). Found out he gave the check to another night supervisor. No luck finding check….what now?. Get day shift supervisors to try to locate the check (night shift supervisors have places they sometimes temporarily stash checks).

meghan
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Wife of a night shift employee comes by the office and wants to pick up husbands paycheck. Needs check now to buy gas

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  1. Call main night supervisor at home (wake him up). Found out he gave the check to another night supervisor No luck finding check….what now? Get day shift supervisors to try to locate the check (night shift supervisors have places they sometimes temporarily stash checks) Where is the check.…start the hunt (may be in a supervisors office, front desk, human resources, etc) Checks were distributed prior day…no checks returned to Payroll Payroll looks for check…can’t find Wife of a night shift employee comes by the office and wants to pick up husbands paycheck. Needs check now to buy gas for the car so the husband can get to work later on the night shift 10:00 Friday morning…it is a great day…until (Repeat pressing the page down key)

  2. A little bit of communication can prevent a whole lot of muda! If the supervisor had promptly called the office about having the check all of this would have been avoided It is now 1:00 and the wife of the employee is very upset, not to mention all the disruption this has caused One hour later the supervisor and the employee’s check arrive The other supervisor is in another town about 1 hours drive away. He has the check….Yeah! (apparently the employee had missed work and the supervisor put the check in his pocket and carried it home by accident) Call him on his cell phone Call the other night supervisor’s home…he is not there (Repeat pressing the page down key)

  3. MISSING CHECK PART II-THE SAGA CONTINUES Related by B.C. in Human Resources Upon arriving at work an employee is in my office wanting his check Looked in check envelopes…not there. Looked in the safe…not there. Looked through payroll desk drawers…not there. Went to Supervisors office and looked…not there. Checked all mail slots…not there. Looked at payroll register to make sure that a check was printed. Finally - Referred employee to payroll so they could print another check Payroll prints another check and does a stop payment on the original check. Has the check signed. Then gives the check to the employee. Later that day the original check surfaces and is voided. The bank is contacted that the stop payment is no longer necessary. muda…muda…muda…muda (Page down)

  4. CONSTRAINT MANAGEMENT IDENTIFY(find problem)-checks are getting lost EXPLOIT-define cause(s) and cure(s) CAUSE-Supervisors are not following proper payroll distribution procedures CURE-Follow the procedures SUBORDINATE (involve\train others)-Hold meeting with the Supervisors and train on payroll distribution procedures. ELEVATE(document improvement)-Follow up on progress INERTIA-Continue to look for ways to improve the system (Repeat pressing page down key) End of slide show

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