THE ROLE OF PRIVATE OPERATOR IN HOME TELECARE. Michela Flaborea, CEO Tesan-Televita Srl. Trieste, 14 June 2012. THE ROLE OF PRIVATE OPERATOR. In health care the role of “private operators” is clear: partner and accredited supplier for Public Body in co-design and management of services.
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THE ROLE OF PRIVATE OPERATOR IN HOME TELECARE
Michela Flaborea, CEO
Trieste, 14 June 2012
In health care the role of “private operators” is clear: partner and accredited supplier for
Public Body in co-design and management of services.
In social and health care services, at least in Italy and in FVG, the role of “private operators” is defined only in a partial way.
In Friuli Venezia Giulia Region, the Regional Law 6/2006 transposes the National Law 328/2000 (The first Law on social services framework), and identifies private entities as:
THIRD SECTOR (NON-PROFIT):
«Participate in the planning and design services»
« It contributes to the planning and design services»
The means of 'participation' and 'competition' are different (tables programming, testing, agreements ...), but the
main role of the “private operator” is still the provider of servicesthrough the tenders
(attending a path accreditation in the welfare and social health)
Tesan-Televita is present in FVG Region with
4 interconnected Call Contact Centres
Provide government support for:
To raise awareness on the service,
the FVG Region has launched
a new information campaign
of Tele-care service
“SAFE AT HOME”
through the media and with the participation of a testimonial,
the national actress
L.R. 26/07/1996 n. 26
Integration Model between hospital and territory; telemedicine for elderly/chronic patients (M I T T)
Ministry project “Finalised Research” (Regions:
Veneto – Lombardy – Friuli Venezia Giulia)
2004: the service started in ASS 4 Udine District:
200 users, 10 GPs
First experience in regional Tele-healthprojectusingwristband to record vital parameters (heart rate, respiratory rate).
80 users, 200 ECG reffered.
Call Center FVG Region
A unique number to:
75,000 calls managed (each month)
51,000 bookings (monthly average)
EXPERIENCES: AMALIA PROJECT
NEVER ALONE: Amalia Project faces elderly loneliness, searching for alone people.
A personalised telephone contact constantly monitors their psycho-physical state.
Amalia prevent risky situations, promotes healthy habits and socialization collaborating with public institutions and culture entities.
1,100 persons currently assisted in province of Trieste by Televita on behalf of Local Health Authority n. 1 - Trieste
EXPERIENCES : GLOBAL SERVICE
Global Service is a set of different kinds of home care services provided by local social cooperatives to give home assistance and help to elderly citizens.
The service is carried out on behalf of the Municipality of Trieste and is provided to 600 people. Offers personal assistance, home cleaning, food preparation and delivery at home, drug delivery, etc.
The user is fully “global serviced” taking care of all its needs.
Televita guarantees the Information Centre, “in the middle” of all the different services, managing communication flows and operational coordination.
EXPERIENCES: TAILORED THERAPEUTIC PROJECTS
Televita has tuned an integrated web software to manage Tailored Therapeutic Projects (TTP) of frail people.
An innovative appliance to face the complexity, with a 24H Call Contact Centre that supports coordination between different subject .
TTP offers intermediate evaluation of single cases using indicators linked to pharmacological therapy, social environment, interpersonal relationships, work and professional training and costs.
Currently the service is provided to Mental Health Department of Local Heath Authority n.4 – Udine, but the model can be exported to other kinds of frail people
The technology is always in evolution and its usage allows to offer high quality services at affordable cost
The focus of Tesan–Televitais the study and technology use to create services that can reduce welfare costs and make life easier for the elderly
Currently the following systems are under the study:
Mobile Teleaidservices with georeference
Teleaid with voice control
Voice control for home automation for patients with serious diseases
Telemedicine & Telemonitoringsystemsevolution