THE ROLE OF PRIVATE OPERATOR IN HOME TELECARE
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THE ROLE OF PRIVATE OPERATOR IN HOME TELECARE. Michela Flaborea, CEO Tesan-Televita Srl. Trieste, 14 June 2012. THE ROLE OF PRIVATE OPERATOR. In health care the role of “private operators” is clear: partner and accredited supplier for Public Body in co-design and management of services.

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Trieste 14 june 2012

THE ROLE OF PRIVATE OPERATOR IN HOME TELECARE

Michela Flaborea, CEO

Tesan-Televita Srl

Trieste, 14 June 2012


The role of private operator

THE ROLE OF PRIVATE OPERATOR

In health care the role of “private operators” is clear: partner and accredited supplier for

Public Body in co-design and management of services.

In social and health care services, at least in Italy and in FVG, the role of “private operators” is defined only in a partial way.


The role of private operator1

THE ROLE OF PRIVATE OPERATOR

In Friuli Venezia Giulia Region, the Regional Law 6/2006 transposes the National Law 328/2000 (The first Law on social services framework), and identifies private entities as:

THIRD SECTOR (NON-PROFIT):

  • SOCIAL COOPERATION

  • VOLUNTARY ASSOCIATIONS

  • ASSOCIATIONS OF SOCIAL PROMOTION

  • RELIGIOUS INSTITUTIONS

    «Participate in the planning and design services»

    PRIVATE PROFIT

    « It contributes to the planning and design services»


The role of private operator2

THE ROLE OF PRIVATE OPERATOR

The means of 'participation' and 'competition' are different (tables programming, testing, agreements ...), but the

main role of the “private operator” is still the provider of servicesthrough the tenders

(attending a path accreditation in the welfare and social health)


The role of private operator3

THE ROLE OF PRIVATE OPERATOR

  • Home Care service in the “private sector”, through its various components, is present with a significant role

  • Today the majority of home care services for vulnerable people (elderly, disabled, children, people with mental health disorders) is co-designed and managed by private entities

  • For the Public entities, the private operator is fundamental for the planning, co-design and control


Why private operator

WHY PRIVATE OPERATOR ?

  • More efficient and less bureaucratized (not necessary more effective ..)

  • Fastand more flexible in terms of organization, training, operational activities

  • Not expensive

  • It is an obvious choice (regulatory constraints on the personnel policies of Public Bodies)


Private company presentation

PRIVATE COMPANY PRESENTATION

  • Tesan-Televita is a private company founded in 1992 through the partnership of:

  • Operates on behalf of Public Bodies:

    • in Telecare and Tele-health sector

    • manages telematic services for elderly and frail people

  • CertifiedISO 9001:2008 for Telecare, Teleaid, Telecontrol, Tele-healthservices, Call Contact Centres

  • Code of Ethics and Organizational Model (D.Lgs 231/2001)

  • Makes part of TBS Group (www.tbsgroup.com), one of the leading European companies providing services for the public and private health sector in:e-Health & e-Government


Presence in the region

PRESENCE IN THE REGION

Tesan-Televita is present in FVG Region with

4 interconnected Call Contact Centres


Company mission

COMPANY MISSION

  • Develop models and projects promoting health and wellness for elderly/frail people

  • Provide preventive health care and assistance to vulnerable persons through dedicated services

  • Promote the stay at home for frail people and ensure the provision of specific services

  • Test innovative systems and technologies to support Public services

  • Be a constant and reliable reference point for frail people assisted and social/health operators

  • Facilitate citizens' access to social/health services


Strengths

STRENGTHS

  • Vocation and social culture:at the center the person with own needs which must be heard, understood and decoded

  • Networking: willingness and ability to network and build alliances with other local welfare organizations

  • Coordination and operational integration of various operators, both public and private, facilitating the communication flow and problem-solving

  • Professional skill of human resources: invest in qualified personnel, constantly formed and stably framed

  • Local presence (4 Call Contact Centres in the capitals FVG)

  • Ability to design and manage tailored services to respond the needs of organizations: Social telephony, Telecare, Tele-aid, Telemedicine, Domotic/home automation


Experiences tele home care

EXPERIENCES: TELE HOME CARE

  • Tele-aid: management of the emergencies at home through a panic-button. Alarm service is guaranteed 24/7 by specialized Contact Centres. A dedicated software with informatic personal folders organizes health and social informations

  • Tele-control: personalised and constant telephone contacts against social exclusion. It is useful for controlling technology too.

Supportfrailpeople:

  • Psychological, emotional aid, avoiding states of depression

  • Safety and security at home 24 hours 24

  • Social inclusion

  • Emergencies

  • Monitor and prevent situations of personal risk

    Provide government support for:

  • Guarantee a not binding home care service

  • Reduce premature or improper institutionalization

  • Contribute to the rationalization of public resources


Experiences fvg telecare campaign

EXPERIENCES: FVG TELECARE CAMPAIGN

To raise awareness on the service,

the FVG Region has launched

a new information campaign

of Tele-care service

“SAFE AT HOME”

through the media and with the participation of a testimonial,

the national actress

Ariella Reggio

L.R. 26/07/1996 n. 26


Experiences telecare 2010 2011

EXPERIENCES: TELECARE 2010-2011


Experience telemedicine projects

EXPERIENCE: TELEMEDICINE PROJECTS

  • 2001 – 2003:

    Integration Model between hospital and territory; telemedicine for elderly/chronic patients (M I T T)

    Ministry project “Finalised Research” (Regions:

    Veneto – Lombardy – Friuli Venezia Giulia)

    2004: the service started in ASS 4 Udine District:

    200 users, 10 GPs

  • 2004 – 2006:

    First experience in regional Tele-healthprojectusingwristband to record vital parameters (heart rate, respiratory rate).

    80 users, 200 ECG reffered.


Experience telemedicine projects1

EXPERIENCE: TELEMEDICINE PROJECTS

  • 2005 – 2006

    • European Project Interreg IIIB – “Qualima”. Mainservices: socializzation, telemonitoring of vitalparameters, transportcoordination. Executed inFVG Regiontogether with ASS 3 Alto Friuli; 20 users, 10 ECGsreffered, 280 trasportations

  • 2008 - 2009

    • Telemed System covers innovation in the field of social and health care assistance. It was developed with Teorema, the Cardiology department of the University Hospital of Trieste and then taken up again in 2011 also with the Cardiovascular Centre of A.S.S.1


Experiences dreaming project

EXPERIENCES: DREAMING PROJECT

  • May 2008 – April 2012

  • DREAMING brings together a set of services which allow to extend the independent life of elderly while providing them high level of safety and offering a way of staying in touch with their loved ones

  • Monitoring and Alarm Handling services

  • Elderly-friendly videoconferencing services

  • Non-ICT based services

  • DREAMING services facilitate the management of chronic conditions in a home environment reducing the need to use the resources of acute hospitals to a bare minimum.

  • 7 different European countries involved

  • 350 users: 175 Telemedicine; 175 control group

  • Tesan-Televita:

  • Project Coordinator

  • Contact Centre for Italy/Trieste

www.dreaming-project.org


Offer fvg call contact center

OFFER: FVG-CALL CONTACT CENTER

Call Center FVG Region

A unique number to:

  • Provide information and orientation to social and healthy structures, services, interventions

  • Book healthcare services

  • Support prevention activities and healthcare promotion in FVG Region (screening, informational campaigns, prevention programs)

40dedicated personnel

75,000 calls managed (each month)

51,000 bookings (monthly average)


Trieste 14 june 2012

EXPERIENCES: AMALIA PROJECT

NEVER ALONE: Amalia Project faces elderly loneliness, searching for alone people.

A personalised telephone contact constantly monitors their psycho-physical state.

Amalia prevent risky situations, promotes healthy habits and socialization collaborating with public institutions and culture entities.

1,100 persons currently assisted in province of Trieste by Televita on behalf of Local Health Authority n. 1 - Trieste


Trieste 14 june 2012

EXPERIENCES : GLOBAL SERVICE

Global Service is a set of different kinds of home care services provided by local social cooperatives to give home assistance and help to elderly citizens.

The service is carried out on behalf of the Municipality of Trieste and is provided to 600 people. Offers personal assistance, home cleaning, food preparation and delivery at home, drug delivery, etc.

The user is fully “global serviced” taking care of all its needs.

Televita guarantees the Information Centre, “in the middle” of all the different services, managing communication flows and operational coordination.


Trieste 14 june 2012

EXPERIENCES: TAILORED THERAPEUTIC PROJECTS

Televita has tuned an integrated web software to manage Tailored Therapeutic Projects (TTP) of frail people.

An innovative appliance to face the complexity, with a 24H Call Contact Centre that supports coordination between different subject .

TTP offers intermediate evaluation of single cases using indicators linked to pharmacological therapy, social environment, interpersonal relationships, work and professional training and costs.

Currently the service is provided to Mental Health Department of Local Heath Authority n.4 – Udine, but the model can be exported to other kinds of frail people


Work in progress

WORK IN PROGRESS

The technology is always in evolution and its usage allows to offer high quality services at affordable cost

The focus of Tesan–Televitais the study and technology use to create services that can reduce welfare costs and make life easier for the elderly

Currently the following systems are under the study:

Mobile Teleaidservices with georeference

Teleaid with voice control

Voice control for home automation for patients with serious diseases

Telemedicine & Telemonitoringsystemsevolution


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