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Maryland AAHAM – Holiday Meeting

Maryland AAHAM – Holiday Meeting. Creative Solutions for a Challenging Market. Larry Estes TransUnion Healthcare. How did 2013 go?. Exceed hospital’s access KPI goals? Exceed National Benchmarks/Best Practices? Sitting on extra money? Making CFO happy?.

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Maryland AAHAM – Holiday Meeting

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  1. Maryland AAHAM – Holiday Meeting Creative Solutions for a Challenging Market Larry Estes TransUnion Healthcare

  2. How did 2013 go? • Exceed hospital’s access KPI goals? • Exceed National Benchmarks/Best Practices? • Sitting on extra money? • Making CFO happy?

  3. Challenges in 2014 – déjà vu all over again • Rising patient deductibles – even more • Higher co-pays • More patients than ever • Newly Insured: • “I owe money? But I have insurance!” • Always Insured: • “I owe money? But I have insurance!” • Insured? Not insured? • Lower reimbursements • Bad Debt vs. Charity Care

  4. How will you react? • Insanity: doing the same thing over and over again and expecting different results. - Albert Einstein

  5. I know! Let’s Have a Meeting! • “We can tweak our process to make it work!” • “Let’s come up with some ideas for next year.” • Goes something like this….

  6. How about a new approach?

  7. Brainstorming Practice • Quantity, not Quality • Write Down Everything! • Every team needs a scribe • No yebuts • Naughty list • Build on other ideas!!! • It’s a contest! • Our problem:

  8. Now What? • How did that feel? • What happened? • Did you expect that result? • Why? • Candy isn’t the same as patient access • Nope, but brainstorming process is

  9. Thanks! Larry Estes Regional Sales ExecutiveTransUnion Healthcare lestes@transunion.com(303) 588-5170www.transunionhealthcare.com Larry Estes 9

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