A Marketing Plea

1. A Marketing Plea Graham Mellsop Waikato Clinical School

2. “A mental health information system is a system for action: it should exist not simply for the purpose of gathering data, but also for enabling well-informed descision-making in all aspects of the mental health system.”

3. Clinicians’ lack of adherence ……… their …………………….. Perceptions that the process is largely irrelevant to the care of their clients

4. “Outcomes” • U K • Aust States • NZ • Psychiatrists • Publications

5. SERVICE PURPOSE Assessment Diagnosis and Formulation (Multiaxial Classification) Patient Recovery Plan

6. Athematic Domains Effective Appropriate Efficient Responsive Accessable Attainable Capable Safe Continuous

7. COMMITMENT TO OUR PRINCIPLES Recovery Context Effectiveness Efficiency Continuous Improvement

8. RECOVERY Maximising dignity, autonomy, hope and the shared responsibility for consumers’ recovery

9. CONTEXT Recognises the many factors that Influence a person’s life, and our capacity to influence outcomes

10. EFFECTIVENESS we use the best available evidence to plan, deliver and evaluate services.

11. EFFICIENCY We maximise the benefits for the catchment population from their investment in our service

12. CONTINUOUS IMPROVEMENT We embrace critical thinking and provide leadership that supports us to take every opportunity to improve our service

14. RECOVERY STRATEGIES Carer and consumer participation in the planning, delivery and evaluation of services. Consumers actively participate in setting their own goals, defining their own successes through the patient recovery planning processes. The service seeks to maximise patient autonomy and social connectedness. Service applies interventions for consumers with complex needs for their best level of recovery.

15. CONTEXT STRATEGIES Enchance recovery through partnerships between MH agencies and others services eg Non-Govt, Govt intersectoral and primary care. Links with supported accommodation providers allow consumers to access appropriate living and respite options. Enhance mental health literacy in the community to enhance community awareness and so reduce stigma and discrimination.

16. EFFECTIVENESS STRATEGIES Embrace credentialing to staff the service with the right people. Support professional development of all staff. We use the best available evidence to inform our therapeutic approaches. To use standardised approaches to measure and monitor our effectiveness.

17. EFFICIENCY STRATEGIES Promote and support intervention and prevention approaches to risk groups. Service structure efficiency facilitates service goals Prioritise the provision of services to optimise clinical outcomes. Allocate resources to programs on the basis of expected and measurable clinical outcomes. We work with risk toward better outcomes.

18. CONTINUOUS IMPROVEMENT Engage in research and planning that enhances service capacity to meet projected growth. Pursue service improvement opportunities through KPIs, root cause analyses and audits etc. Participate as required in National benchmarking. Inform and improve patient recovery planning using outcome measures. Develop leadership culture that supports innovative approach to working with risk.