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Emotional Intelligence: A Critical Element in Leadership Jorge Cherbosque, PhD UCLA Staff and Faculty Counseling Center. Session Overview. Areas covered: What is Emotional Intelligence The business case for EQ training Four quadrant model and questions answered Group exercise

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Emotional Intelligence: A Critical Element in Leadership Jorge Cherbosque, PhDUCLA Staff and Faculty Counseling Center


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Session Overview

  • Areas covered:

    • What is Emotional Intelligence

    • The business case for EQ training

    • Four quadrant model and questions answered

    • Group exercise

    • Individual self assessment

    • Skill building in conflict resolution


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What is Emotional Intelligence

EQ is the ability to:

  • Sense

  • Understand

  • Communicate

  • And Effectively Apply

    the power and acumen of emotions as a source of human energy, information, trust, communication, creativity, influence and conflict resolution


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The Business CaseWhy organizations are interested in Emotional Intelligence

  • The ability of an organization to perform depends on the relationships of the people involved, which ultimately relates to the degree of emotional intelligence of its employees and leaders.


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Research

  • An analysis of over 300 top-level executives from 15 global companies found that 6 emotional competencies distinguished stars from average performers:

    Influence, team leadership, organizational awareness, self-confidence, achievement drive, and leadership.


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Research

  • At L’Oreal, sales agents selected on EQ competencies significantly outsold those selected using the company’s old selection procedure, increasing revenue by over $2 million. Sales agents selected on the basis of EQ competency also had a 63% decrease in turnover during the first year.


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Research

  • Center for Creative Leadership found that the primary causes of derailment in executives involved deficits in emotional competence. Primarily:

    • difficulty handling change

    • inability to work in a team

    • poor interpersonal relations.


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Research

  • Egon Zehnder International analyzed 515 senior executives. Those strong in EQ were more likely to succeed than those who were strongest in relevant experience or IQ. EQ is a stronger predictor of success than experience or high IQ. Study included exec’s from Latin America, Germany, Japan with same results across cultures.


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Leadership and EQ findings:

  • Leaders possessing Emotional Intelligence will create an effective work climate that will further develop emotional intelligence at the subordinate level.

  • The higher the level of a job’s complexity and authority, the greater the impact of high Emotional Intelligence.


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A Model for Effective Training in Emotional Intelligence


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Overview of EQ Workshop at UCLA

  • Designed to introduce topic as relevant to business success

  • Four-part assessment of individual

  • Series of exercises designed to develop skill and ability in each quadrant


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Four Quadrant ModelforEmotional Intelligence


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Applying the ModelIn developing Emotional Intelligence each quadrant addresses a question







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EQ in Action – Group exercise

Form groups of 4


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Each member select a question:

A. I am impatient with people who are different from me.

B. I can express my negative feelings without offending others.

C. It is hard for me to ask for what I want.

D. I like it when others recognize that I have won the argument.

  • Your question is related to which of the 4 dimensions

  • How would you answer the question- very true, true, not true, not at all true of you




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C. It is hard for me to ask for what I want. others.

  • Emotional Self Expression



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Assessment and Interpretation argument.

Quadrant 4: Social Skills


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Self-Awareness and argument. Skill Building

  • Awareness Exercise: Formative Experience

  • Your Pyramid for Personal and Organizational Success

  • Increase Your Effectiveness in Conflict Resolution: Clean Talk Model


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Closure argument.

  • Questions/comments from you.


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