1 / 57

BAR Council Leadership Training

BAR Council Leadership Training. March 27, 2014 Betty Lochner, M.Ed. Cornerstone Coaching & Training. Workshop Agenda. Celebrate What’s Right with the World Performance Coaching for Leaders. We live in a world of possibilities . . . when we believe it, we’ll see it. Part 1.

mayes
Download Presentation

BAR Council Leadership Training

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. BAR Council Leadership Training March 27, 2014 Betty Lochner, M.Ed. Cornerstone Coaching & Training

  2. Workshop Agenda • Celebrate What’s Right with the World • Performance Coaching for Leaders We live in a world of possibilities . . . when we believe it, we’ll see it.

  3. Part 1 CELEBRATE WHAT’S RIGHT WITH THE WORLD

  4. What can I find that is right about this? Look for the best: • In others • In yourself • In the situation

  5. • Connect with a positive vision. • Focus on what is right with the situation.

  6. 7 Ways to live a life of gratitude 1. Show gratitude through your words and actions daily. 2. Think positively about your life. 3. Do something you love every single day. 4. Take charge of your own personal development.

  7. 5. Pause and reflect. 6. Look at your day differently. 7. Pay it forward.

  8. Think of three things that are going right with your world. • WRITE THEM DOWN.

  9. Man is affected not by his circumstances, but rather the view he takes of them. ~ Victor Frankl, Man’s Search for Meaning

  10. Part 2: Performance Coaching for Leaders Why is it when all I want is a pair of hands, and I end up getting the whole person? ~ Henry Ford

  11. SUCCESSFUL LEADERS • Solve problems • Motivate • Manage administrative tasks efficiently • Handle interpersonal relationships with skill

  12. What is performance coaching? 1. direction, 2. feedback, and 3. encouragement …to enhance Individual and team results

  13. 70% of our communication efforts are: • misunderstood • misinterpreted • rejected • distorted • not heard

  14. Impact of Feedback on Performance • Informal and frequent positivefeedback +39% (increase in performance) • Formal and less frequent positive feedback +37%(increase in performance) • Formal and frequent negative feedback -27%(decrease in performance) • Informal and less frequent negative feedback -11 (decrease in performance)

  15. 55% Tone 38% Visual 7% Verbal 93% of all Communication is non verbal

  16. Seek First to Understand, then to be Understood. ~ St. Francis of Assisi

  17. Stuck State Cycle Situation Choice Point Where I am now! STUCK STATE CYCLE • REPEAT: • Behavior • History • REACT: • Automatic • Unconscious

  18. Every Situation is Brand New! • RESPOND: • Accountable • Conscious GROW PAUSE! Situation Choice Point Where I am now! STUCK STATE CYCLE • REPEAT: • Behavior • History • REACT: • Automatic • Unconscious

  19. PAUSE!

  20. Shovel while the piles are small!

  21. Be an active listener • Stop talking • Give the speaker your conscious attention • Exercise patience • Be empathetic • Ask clarifying questions • Paraphrase • Make notes

  22. Techniques to improve listening skills SUMMARIZE Pull together the main points of a speaker PARAPHRASE Restate what was said in your own words QUESTION Ask open ended questions to clarify both your and their understanding

  23. Pay attention to the little things - they either build or erode relationships

  24. Small things count! • Micro-connects • Micro-disconnects

  25. Small things count! MICRO-DISCONNECTS • Avoiding eye contact • Not greeting people • Reading the newspaper while your spouse is talking • Not calling someone by name • MICRO-CONNECTS • Listening actively • Apologizing when • appropriate • Acknowledging • others • Remembering • someone’s birthday • Saying “thank you”

  26. Be Tough and Tender Be Tough on Issues & Tender on People

  27. There’s always more to the story

  28. 10% = Our behavior, statements and positions are visible to all the others. 90% = Invisible aspects: individual or collective backgrounds, attitudes, expectations, dreams, wishes, hurts, fears, needs, feelings, emotions, hidden plans and strategies.

  29. THE 3 TRUTHS • My “truth” • Your “truth” • “The” truth

  30. THE 4 TRUTH TESTS: • Is what I say true? • Is how I present it kind and respectful? • Is it necessary? • Is it timely?

  31. 2 ESSENTIAL COMMUNICATION ELEMENTS Safety Courage

  32. Build Relationships: Make it Safe • The ProblemWith too little safety, nothing is discussable. • The SolutionWith enough safety, you can talk about anything.

  33. The “Platinum Rule” …treat others the way they want to be treated!

  34. SAFETY: Seeking their truth • Pause! • Say: “Tell me more!” (“Help me to understand”) • Listen with every bone in your body. • Find a way to understand: - their facts, - their feelings, and - their perceptions. 5. Reward the feedback!

  35. Have Courage to Speak Your Truth GIVE FEEDBACK: SPEAK YOUR TRUTH: • I am thinking… • I am wanting… • I am feeling… • Acknowledge their • “Strengths” • Confront their • “Strengths” • - Do more of… • - Do less of…

  36. Avoid the assumption trap 1. Don’t make them. 2. Ask for clarification. 3. Make your expectations clear.

  37. Make Expectations Clear • This will reduce most, if not all, of your workplace problems! • Here is what I expect: • Here’s what that looks like….. • Do you understand? Can you do that?

  38. Develop a Sense of Connection • Tell people what you want, not what you don’t want. • Change how you see things.

  39. STRAIGHT TALK TIPS • Have the courage to tell “your truth” • Make it safe for others to tell “their truth” to you • Seek first to understand – then to be understood • Communicate with clarity

  40. Be authentic & “in service” • Be tough on the issues & tender on people • Speak your truth – sooner • Pay attention to “micro-connects”

  41. Work Conversations • Workplace Conversations – How to get to dialogue about misunderstandings and disagreements. • Workplace Confrontations – How to hold people accountable for meeting expectations.

  42. What should I do? • How do you handle a situation with someone who doesn’t report to you, in which you have a concern about their work?

  43. How to start a conversation • Is this a good time? • Can we talk?

  44. PRESENT MOMENT FEEDBACK Ask: May I give you some feedback? • This is what I am experiencing… • This is what I am feeling... • This is what I am wanting… Shovel while the piles are small!

  45. You are rude • How do you deal with someone that is rude to you at work? “I don’t need to listen to you.”

  46. Describe the “Gap” • We have a problem – and I need your help. • Here is what we are expecting… • Here is what we are experiencing… • We need to close the gap between those two points.

  47. Sorry to tell you... • How do you talk to someone about an offensive behavior (e.g. body odor)?

  48. Sorry you can’t make it “I heard you scheduled a Team meeting tomorrow. This is the third one you‘ve held while I’m traveling. Are you intentionally trying to cut me out?” What will you say next?

  49. Performance CoachingSuccess Tips • Set expectations • Be clear • Build relationships: make it safe • Plan to communicate: give regular feedback • Have courage: deal with issues sooner rather than later • Expect conflict: practice how to have hard conversations • Know when you need help and where to get it

More Related