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MCCACET June 6, 2013

Every Job Is My Job When It Comes To Sales!. MCCACET June 6, 2013. The Evolution of a Culture. The Evolution of a Culture. Event Behavior Systems Culture. Customer Service. The Customer is always right?. has the right to be the…. The Customer. Customer.

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MCCACET June 6, 2013

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  1. Every Job Is My Job When It Comes To Sales! MCCACET June 6, 2013

  2. The Evolution of a Culture

  3. The Evolution of a Culture Event Behavior Systems Culture

  4. Customer Service The Customer is always right? has the right to be the… The Customer Customer Everyone in our organization

  5. Where Have All The Customers Gone? 1%- Died 3%- Moved away 4%- Naturally float 5%- Change on a friend’s recommendation 9%- Can buy it cheaper somewhere else 10%- Are chronic complainers 68%- Go elsewhere because their expectations were not met

  6. It’s Easy A Perfect Product Delivered By A Caring Friendly Person In A Timely Manner With World-Class Problem Resolution

  7. Service vs Experience Customer Service Customer Experience Customer Loyalty Reactionary Anticipated Priceless

  8. Excellent Customer Service Is a Balancing Act Procedure Personal Procedure Personal Personal Procedure

  9. Becoming Exceptional Value Ideas Over Politics Give People Tools…Not Slogans See Everyone as a Customer Keep The Mission “Top of Mind” Be Humble Be Fast Believe!

  10. john@ishakeitup.com www.ishakeitup.com

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