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Customer Board Meeting September 11, 2014

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting September 11, 2014. USDA, National Finance Center Customer Board Meeting September 11, 2014. Old Business Updates. Contact Center/Help Desk Consolidation.

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Customer Board Meeting September 11, 2014

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board Meeting September 11, 2014

  2. USDA, National Finance Center Customer Board Meeting September 11, 2014 Old Business Updates

  3. Contact Center/Help Desk Consolidation • August 2014 - Began refresher training for EmpowHR agents(This training will be given by EmpowHR Subject Matter Experts) • September 2014 - On schedule to complete update/overhaul of Remedy Knowledge Management (RKM) articles • September 2014 - Beginning Knowledge Sharing across all lines of business and NCC to increase Agent tacit knowledge • June 2014 - Completed Customer Service Training for all NCC employees (Conducted by outside vendor) • July 2014 - Installed 5 new LED wallboards and the LCD monitor software was upgraded to provide easier to read real time statistics • Continuing NCC Process Improvements - Help Desk within a Help Desk Project is on schedule to be completed by Fall 2014 - Working to ensure minimal impact (movement of employees) while increasing customer satisfaction • None

  4. Legacy Risk Mitigation Project • Currently - Phase II Inventory Collection • September2014 - Phase I Application Refresh • September/October 2014 - Global inventory assessment and detailed analysis of Phase II • Fall 2014 - Direct Access Storage Device (DASD) Replacement • January 2015 - Performance testing of Phase I • August 1, 2014 - AwardedPhase II Contract • August 1, 2014 - Awarded DASD Contract • August 20, 2014 - Phase II Kickoff Meeting • Converted unit testing of Phase I PPS online applications • Working with vendor to install new online storage to build DB2 databases • Phase I refresh preparation analysis • Developers are testing Phase I PPS batch applications • Phase II inventory collection in progress • DASD replacement or customer migrations could delay project

  5. Insight Enterprise Reporting Solution March 2014/October 2014 - Stabilization Timeline: • September 19, 2014 - PERHIS Repartitioning and FACT Tables, MD-715 • October 17, 2014 - Workforce Profile Model • October 31, 2014- Build 3 Scope Defined • June 27, 2014 -Upgraded TMGT and Workforce Profile Daily Data • July 25, 2014 - Implemented ABCO Subject Area including Treasury Offset Program information • August 8, 2014 - Implemented Map Viewer • August 22, 2014 - Completed ODI Upgrade • As of August 2014 - 541 users were trained on Insight. Users included: USDA (202), DOJ (117), DOC (22), Treasury (20), DHS (83), and 97 others • O&M Stabilization - Assessing proficiencies of data loads and daily processes - Monitoring and tuning system performance - Conducting data validation audits - Working on system change requests and enhancements to reports and dashboards - Internal training • None

  6. T&A Solutions • webTA 4.2 • December 2013/May 2014 - Install, configure, and test software for USDA/OCFO • PP20, 2014 (October) - USDA/OCFO Implementation • Paycheck8 - December2013/May 2014 - Install, configure, and test software -September 16, 2014 - Software release for first three agency implementations - December 14, 2014 (Tentative) - Implement first three agencies • webTA 4.2 - May 2014 - Completed installation and configuration of software - August 2014 - Completed Quality Assurance, Development, and CUAT environments for USDA/OCFO • Paycheck8 - June 2014 - Successfully implemented NFC pilot organizations • webTA 4.2 - Datamigration started for the Development and CUAT environments for USDA/OCFO - Testing in progress - Planning strategy for rollout of software to NFC’s customers Paycheck8 - Preparing for implementation and testing of 09/16/14 software release - Continuing to work with remaining customers to schedule Fit Gaps • None

  7. Debt Management Implementation Plan September 2014 • Modify delinquency routine to decrease due process to 120 day maximum in compliance with DATA Act standards (PL 113) • Submit delinquent debts of on-the-roll employees to Treasury Offset Program (TOP) and FedDebt (cross servicing) • Consolidate salary overpayment and debt notices • Create new missed and partial payment debt notices • Increase delinquent debt write-off amount from $10 to $25, the maximum amount allowable under TOP • Customize delinquency definition for Treasury requiring repayment agreement for all debts October 2014 • Begin to define scope and requirements for Phase 2 • July 25, 2014 - Completed validation of data in DEV and PRE_PROD Insight environments (Bulletin 14-04, Implementation of Additional Administrative Billings and Collections System (ABCO) in Insight) • August 5, 2014 - Distributed bulletin ADM 14-02, Introducing Claims Inquiry Screens for Agency Use • August 14, 2014 - Conducted Work Group meeting to allow customers to compare new and old debt notices • August 29, 2014 - Completed CUAT verifying system changes as it relates to delinquency • September 9, 2014 - Conducted Work Group meeting to allow customers to discuss final changes to debt notices, existing versus modified process work sheets, and billing/delinquency workflow • Bill and collect salary overpayments while employees are in non-pay status • Debt Management Improvement Initiatives include new delinquency computations, revised salary overpayment bills, revised repayment agreements, and new reports to include elements modified in the ABCO data base • Continue Work Group meetings • Phase 2 requirements in progress • New procedures and notices sent to USDA OGC for review - Results of that review may drive additional modifications/enhancements

  8. Central Accounting Reporting System (CARS) • December 2014 - Complete Systems Requirements for all Phases • February 2015 - Complete Systems Development and begin End-to-End Testing • April 2015 - Begin Production Parallel Testing • August 2015 - NFC becomes a full CARS Reporter • Implemented system changes to expand agency Central Accounting Interface System (CAIS) files to include new fields required for CARS reporting (These changes were only made for those agencies who requested the new fields) • Revised the CARS implementation project schedule • August 1, 2014 - NFC became a CARS Collection Pilot Reporter • Identifying discrepancies between Treasury’s list of valid Treasury Account Symbol (TAS) codes and NFC’s TAS codes in the Management Account Structure Code (MASC) system • Conducting outreach with NFC customers to review and clean up invalid TAS codes in the MASC system • Analyzing requirements for inclusion of the TAS and Business Event Type Code (BETC) in accounting files and reports • Production Parallel Testing of Secure Payment System (SPS) 440 bulk file formats • NFC is a CARS Collection Pilot Reporter • None

  9. HRLOB Provider Activities • October 7-8, 2014 - Bi-Annual SSCAC meeting scheduled in Washington, DC • Responded to numerous data calls from OPM on various topics (e.g., FEHBP Expansion of Eligibility to Certain Employees, Pay and Leave, Special Leave Types Reported under Administrative Leave Category) • Participated in monthly calls with OPM and other SSCs • Hosted a meeting in New Orleans with the Defense Finance and Accounting Service team to share information on business practices • Continuing to assess recommendations from the Provider Assessment • None

  10. FY15 Service Level Agreements & Interagency Agreements • April/September 2014 - Review and update SLAs which include the performance metrics • June/August 2014 - Final recalculation of FY2015 budget/rates • June/September 2014 - Finalize FY15 IAs and SLAs • August/September 2014 - Provide FY15 IAs and SLAs to customers • August 2014 - Finalized 8 SLAs • August 2014 - Approved FY 2015 rates • Preparation of FY15 SLAs is in progress • Beginning preparation of IA packages • None

  11. OPM’s Initiatives • TBD - FEHB Benefits for Step-children of Same Sex Partners who cannot be Claimed as Tax Dependents (Project# 685780) • PP 01, 2016 - FEHB Self Plus One Enrollment (Project# 766433) • TBD- New Phased Retirement Program (Project# 786155) • None • FEHB Benefits for Step-children of Same Sex Partners who cannot be Claimed as Tax Dependents - Development branches met to discuss process in system - Table format received from OPM - FRD is in final stages • FEHB Self Plus One Enrollment - Agencies and NFC must ensure systems are ready to accept and process the new codes for the 2015 Open Season - OPM is scheduled to issue final guidance in the upcoming weeks • New Phased Retirement Program - FRD in progress - Final Federal Register issued August 8, 2014 - BAL issued August 27, 2014 - Update 67 issued September 3, 2014 • FEHB Self Plus One Enrollment - All testing must be completed no later than September 1, 2015

  12. Human Resources Operational Services • TBD - HHS HR Services implementation • FY 15 - Wave 2 (USDA/OCIO/ITS) • Negotiating potential services implementations with several small bureaus/agencies currently serviced by GSA • Providing service to nearly 20 customer agencies reaching over 30K employees with support ranging from processing to full service HR support • NFC is staffing up and able to provide the following HR services: - Classification - Personnel Action Processing - Staff Acquisition - Pay and Leave Administration - Benefits Management - Employee and Labor Relations - Personnel Security - Worker’s Compensation - HR Reporting • None

  13. Security Access Improvements • FY 2014 - Implement access management process improvements and conduct customer outreach activities • FY 2014 -Migrate all customers to Remedy Requester Console for submission of requests • FY 2014 - Implement automated tools to improve access management • November 13, 2014 -Host ASO User Group Meeting on site at OCFO New Orleans • July 2014 - Updated Service Level Agreements Security Access Metric to use average number of days to process a request • July 2014 - Loaded data for mainframe profile management application • August 13, 2014 - Hosted Agency Security Officer (ASO) User Group meeting via webinar for 130 participants • August 2014 - Installed software to build automated Security Access Request System • Fine-tuning Role Based Access implementation process • Planning for migrating all customers to Remedy Requester Console for submission of requests • Planning November ASO User Group Meeting and training sessions in New Orleans • Configuring software to build automated Security Access Request System • Loading and testing mainframe profile management application • None

  14. Other Updates • Annual Emergency T&A Letters - As of July, all agencies have submitted their emergency T&A letters • Charter -No agencies had any comments • Signature of Non-Disclosure Form -There are 5 agencies who have not signed and returned form

  15. USDA, National Finance Center Customer Board Meeting September 11, 2014 Payroll/Personnel System (PPS) & webTA Statistics

  16. Schedule Release Summaryas of 08/31/14 • GESD Projects Scheduled • 61 Projects Scheduled • GESD Projects Unscheduled Breakdown • 34 Pending (HOLD/RESP) • 196 FRDs Assigned • 197 TBD

  17. Schedule Release Summary as of 08/31/14 Unscheduled Project Breakdown By Line of Business (LOB)

  18. Schedule Release Statusas of 08/31/14 • CY 2014 Pay Period 20 Projects • 27 Projects Scheduled • CY 2015 Pay Period 06 Projects • 07 Projects Scheduled • Off Release Projects • 27 Projects Scheduled

  19. Software Change Request (SCR)as of 08/31/14 • Completed SCR Totals for Calendar Year • 2012 - 459 • 2013 - 512 • 2014 - 416

  20. PPS Incident Report (IR) Statisticsas of 08/31/14

  21. PPS IR - Average Days at Closureas of 08/31/14

  22. PPS IR Summary as of 08/31/14 • Completed PPS IR Totals for Calendar Year • 2012 - 1067 • 2013 - 918 • 2014 - 737

  23. webTA IR Statisticsas of 08/31/14

  24. webTA IR - Average Days at Closureas of 08/31/14

  25. webTA IR Summary as of 08/31/14 • Completed webTA IR Totals for Calendar Year • 2013 - 47 • 2014 - 108

  26. FY14 Service Level Agreement Metrics Performance

  27. FY14 Service Level AgreementMetrics Performance (cont’d)

  28. FY14 Service Level AgreementMetrics Performance (cont’d)

  29. FY14 Service Level AgreementMissed Metrics Performance (cont’d)

  30. USDA, National Finance Center Customer Board Meeting September 11, 2014 New Business

  31. Additional Information Fiscal Year-End Time and Attendance Processing • July 7, 2014 - Distributed bulletin • September 3, 2014 - Distributed reminder bulletin • NFC will no longer prorate stored accounting across fiscal years for the 2014 Fiscal Year-End • Agencies should not use stored accounting in PP 19 and should manually input the accounting Calendar Year-End Processing • 2014 W-2s - August 27, 2014 - Distributed CAPPS Notice to CAPPS community regarding testing dates - September 4, 2014 - Distributed reminder CAPPS Notice - September 5, 2014 - Deadline for submitting ssns - November 10-21, 2014 - Agency Testing • 2015 Annual Pay Raise - NFC is in the process of streamlining our processes and procedures - More details will be provided at the CAPPS meeting on October 15, 2014

  32. USDA, National Finance Center Customer Board Meeting September 11, 2014 EmpowHR

  33. Non-Core HR Integration Non-Core RFQ - April 24, 2014 - RFQ Posted - June 27, 2014 - Vendor Responses Due - Mid-October 2014 (Tentative) - Vendor demonstrations to be held • PP16, 2014 - Implemented HRWorX/EOD Online (On boarding documents processing) Non-Core RFQ - Vendor quotes are being evaluated Integrated Non-Core Products in EmpowHR - USAStaffing - NGA-eRecruit - HRWorX/EOD • None

  34. EmpowHR Implementations • PP 06, 2015 - HHS Wave I • FY15 - DOJ Pilot Agencies • DOJ - Conducted Project Kickoff meeting - Completed Interim Interagency Agreement • HHS - System Integration Testing (SIT) and System Integration Acceptance Testing (SAT) in progress • DOJ - Fit Gap Analysis in progress • None

  35. EmpowHR IR Statisticsas of 08/31/14

  36. EmpowHR IR Average Days at Closureas of 08/31/14

  37. EmpowHR IR Summaryas of 08/31/14 • Completed EmpowHR IR Totals for Calendar Year • 2012 - 222 • 2013 - 246 • 2014 - 300

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