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Customer Board Meeting June 12, 2014

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. Customer Board Meeting June 12, 2014. USDA, National Finance Center Customer Board Meeting June 12, 2014. Old Business Updates. Contact Center/Help Desk Consolidation.

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Customer Board Meeting June 12, 2014

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center Customer Board Meeting June 12, 2014

  2. USDA, National Finance Center Customer Board Meeting June 12, 2014 Old Business Updates

  3. Contact Center/Help Desk Consolidation • June 2014 - Scheduled Customer Service Training for all NCC employees (Conducted by outside Vendor) • September 2014 - On schedule to complete update/overhaul of Remedy Knowledge Management (RKM) articles • March/May 2014 - Conducted 8 Saturday Academy sessions (training) to increase Tier 1 agent knowledge • Continuing NCC Process Improvement -Help Desk within a Help Desk Project is on schedule to complete by Fall 2014 - Working to ensure minimal impact (movement of employees) while increasing customer satisfaction • None

  4. Risk Mitigation for Legacy Payroll/Personnel Systems • May 2014 - Application code unit testing of Phase I applications • May 2014 - Building application infrastructure for DB2 programs in ChangeMan • June 2014 - Mainframe Express classes set up for developers • April 2014 - Converted all codes for Phase I applications • May 2014- Converted online .net applications and published on intranet for testing • Additional online storage required for new DB2 databases currently being procured by Information Technology Services Division (ITSD) • NFC and vendor testing PAYE application • Working with contracting support office on Phase II • Delay in Phase II award will cause start date to slide • Delay in Direct Access Storage Device (DASD) acquisition will cause delay in database set up • Production priorities may impact the testing of converted applications

  5. Insight Enterprise Reporting Solution • March 2014/September 2014 - Stabilization Timeline: - June 13, 2014 - TMGT and Workforce Profile Daily Data - July 25, 2014 - ABCO, MD-715, and Map Viewer - August 22, 2014 - PERHIS Repartitioningand FACT Tables - September 26, 2014 - Workforce Profile Model • March 2014 - Completed Stabilization Plan • May 13-16, 2014 - Completed Insight training in Washington, DC,using expanded version of course • May 23, 2014 - Completed Bus Code and Age Calculation Remedy Incidents • May 30, 2014 - Completed OBIEE Upgrade • As of May 2014 - 541 users were trained on Insight. Users included: USDA (202), DOJ (117) DOC (22), Treasury (20), DHS (83), and 97 others • O&M Stabilization - Assessing proficiencies of data loads and daily processes - Monitoring and tuning system performance - Conducting data validation audits - Working on system change requests and enhancements to reports and dashboards - Internal training • None

  6. T&A Solutions • webTA 4.2 • December 2013/May 2014 - Install, configure, and test software • Paycheck8 - December2013/May 2014 - Install, configure, and test software -PP 11, 2014 - Implementation of pilot NFC organizations • webTA 4.2 - May 2014 - Completed installation and testing of second version of software • Paycheck8 - May 2014 - Completedinstallation and testing of software • webTA 4.2 - Technical Design being presented for approval to begin development - Planning strategy for rollout of software to NFC’s customers Paycheck8 - Planning fit gap and rollout strategy for NFC’s customers • None

  7. Debt Management Implementation Plan • PP 17, 2014 - Modify delinquency routine to decrease total due process from 150 days to 60 days - Submit delinquent debts of on-the-roll employees to Treasury Offset Program (TOP) and FedDebt (cross servicing) - Consolidate salary overpayment and debt notices - Create new missed payment and FEHB notices - Track delinquent debt in ABCO - Increase write-off amount for separated employees from $10 to $25 which is the highest amount allowable under TOP - Collect delinquent debts from cash awards • PP 06, 2014 - Implemented collection of multiple debts for Treasury (IRS) • June 10, 2014 - Conducted work group meeting • Ongoing Initiatives - Bill and collect salary overpayments while employees are in non-pay status - New debt notice for FEHB bills - Various debt improvements including delinquency computations, new salary overpayment bills, new payment agreements, and new reports to conform to the modified ABCO data base - Create new inquiry screens to allow customers to view claims information - Draft 1133 released to developers to add Employee Debt Summary Information to EPP - Continuing work group meetings • Some of the initiatives will require review from legal counsel

  8. Central Accounting Reporting System (CARS) • June 2014 - Complete Systems Requirements for all Phases • August 2014 - Complete Development and begin End-to-End Testing • October 2014 - Treasury Mandated Compliance • March 23, 2014 - Expanded internal accounting files for future inclusion of new fields required for CARS reporting • April 16, 2014 - Conducted CARS Accounting Workgroup meeting • May 7-8, 2014 - Hosted on-site visit with Treasury (Bureau of Fiscal Services) to obtain additional guidance and clarifications on CARS requirements and to discuss resolutions for specific issues that have been identified during our CARS requirements analysis and testing efforts • June 6, 2014 - Expanded agency Central Accounting Interface System (CAIS) files to include new fields required for CARS reporting. These changes were only made for those agencies who requested the new fields. • Identifying discrepancies between Treasury’s list of valid Treasury Account Symbol (TAS) codes and NFC’s TAS codes in the Management Account Structure Code (MASC) system • Conducting outreach with NFC customers to review and clean up invalid TAS codes in the MASC system • Analyzing requirements for inclusion of the TAS and Business Event Type Code (BETC) in accounting files and reports • Testing Secure Payment System (SPS) 440 bulk file formats • In order for NFC to comply with the CARS model, NFC will need to make business processes and system modifications to report and re-classify payroll deductions that currently use Collection TAS codes

  9. HRLOB Provider Activities • October 7-8, 2014 - Bi-Annual SSCAC meeting tentatively scheduled • April 8-9, 2014 - Hosted the Bi-Annual SSCAC meeting in New Orleans • Responded to numerous data calls from OPM on various topics (e.g., FERS-FRAE, FEHB Self Plus One Enrollment) • Participated in monthly calls with OPM and other SSCs • Continuing to assess recommendations from the Provider Assessment • None

  10. FY15 Service Level Agreements & Interagency Agreements • April/June 2014 - Review and update SLAs which include the performance metrics • June/August 2014 - Final recalculation of FY2015 budget/rates • June/August 2014 - Finalize FY15 IAs and SLAs • August/September 2014 - Provide FY15 IAs and SLAs to customers • May 2014- All SLAs have been submitted for internal final review • Preparation of FY15 SLAs is in progress • Validation of Agency POCs and addresses is in progress • None

  11. OPM’s Initiatives • TBD - Coverage of Children of Same Sex Domestic Partners who cannot be Claimed as Tax Dependents (Project# 685780) • PP 01, 2016 - FEHB Self Plus One Enrollment • (Project# 766433) • TBD- New Phased Retirement Program (Project# 786155) • None • Coverage of Children of Same Sex Domestic Partners who cannot be Claimed as Tax Dependents - NFC is performing extensive research • FEHB Self Plus One Enrollment - Agencies and NFC must ensure systems are ready to accept and process the new codes for the 2015 Open Season • New Phased Retirement Program - FRD in progress - OPM will issue final guidance and regulations at the end of 2014 • FEHB Self Plus One Enrollment - All testing must be completed no later than September 1, 2015

  12. Human Resources Operational Services • August 2014 - HHS Pay Processing Services Wave 1 (tentative) • October 2014 - US China Commission (tentative) • FY 15 - Wave 2 (USDA/OCIO/ITS) • April 2014 - Implemented USDA/OCIO Wave 1 (HQ Unit) • Providing service to nearly 20 customer agencies reaching over 30K employees with support ranging from processing to full service HR support • NFC is staffing up and able to provide the following HR services: - Classification - Personnel Action Processing - Staff Acquisition - Pay and Leave Administration - Benefits Management - Employee and Labor Relations - Personnel Security - Worker’s Compensation - HR Reporting • None

  13. Security Access Improvements • FY 2014 - Implement access management process improvements and conduct customer outreach activities • FY 2014 -Migrate all customers to Remedy Requester Console for submission of requests • November 12, 2014 -Host ASO User Group Meeting on site at OCFO New Orleans • April 2014- Increased number of requests processed by 39% from March • April 2014 - Increased number of userids processed by 43% from March • May 14, 2014 - Hosted Agency Security Officer (ASO) User Group Meeting for 130 participants • Fine-tuning Role Based Access implementation process • Planning for migrating all customers to Remedy Requester Console for submission of requests • Planning November ASO User Group Meeting and Training sessions in New Orleans • None

  14. Continuity of Operations Plan (COOP) • Week of June 22, 2014 - Perform regular system and building updates • April 21-25, 2014 - Conducted COOP exercise at the NFC Alternate Work Site (AWS) in Bossier City, LA • AWS facility in ready state - Command Center - Building Security - Conferencing Capability • Can accommodate NFC workforce • None

  15. Annual Emergency T&A Letters • Annually - POC updates are required in the event of an emergency • April 1, 2014 - Distributed 1st Reminder CAPPS Notice • April 29, 2014 - Distributed 2nd Reminder CAPPS Notice • June 2014 - Received emergency T&A letters from all agencies with the exception of 2 agencies • Awaiting emergency T&A letters from 2 agencies • Two options are available: • Option 1: NFC will generate 80 hours of regular time for full time employees. Part-time employees will be paid based on their normal tour of duty • Option 2: An authorized representative can contact NFC and elect to have employees paid the same as the previous pay period or paid according to the employees’ normal work schedule • Risk of employees not being paid in an emergency situation • Points of Contact may have moved to other positions, retired, or moved to other agencies

  16. USDA, National Finance Center Customer Board Meeting June 12, 2014 Payroll/Personnel System (PPS) & webTA Statistics

  17. Schedule Release Summaryas of 05/31/14 • GESD Projects Scheduled • 36 Projects Scheduled • GESD Projects Unscheduled Breakdown • 35 Pending (HOLD/RESP) • 249 FRDs Assigned • 128 TBD

  18. Schedule Release Summary as of 05/31/14 Unscheduled Project Breakdown By Line of Business (LOB)

  19. Schedule Release Statusas of 05/31/14 • CY 2014 Pay Period 13 Projects • 9 Projects Scheduled • CY 2014 Pay Period 20 Projects • 10 Projects Scheduled • Off Release Projects • 17 Projects Scheduled

  20. Software Change Request (SCR)as of 05/31/14 • Completed SCR Totals for Calendar Year • 2012 - 459 • 2013 - 512 • 2014 - 259

  21. PPS Incident Report (IR) Statisticsas of 05/31/14

  22. PPS IR - Average Days at Closureas of 05/31/14

  23. PPS IR Summary as of 05/31/14 • Completed PPS IR Totals for Calendar Year • 2012 - 1067 • 2013 - 918 • 2014 - 440

  24. webTA IR Statisticsas of 05/31/14

  25. webTA IR - Average Days at Closureas of 05/31/14

  26. webTA IR Summary as of 05/31/14 • Completed webTA IR Totals for Calendar Year • 2013 - 47 • 2014 - 82

  27. FY14 Service Level AgreementMetrics Performance

  28. FY14 Service Level AgreementMetrics Performance (cont’d)

  29. FY14 Service Level AgreementMetrics Performance (cont’d)

  30. FY14 Service Level AgreementMissed Metrics Performance (cont’d)

  31. USDA, National Finance Center Customer Board Meeting June 12, 2014 New Business

  32. Disaster Recovery Drill • June 9-20, 2014 - DR Drill • June 16-20, 2014 - Customer User Testing • Successfully completed all planning aspects of drill • Awaiting execution of DR drill test plan • None

  33. Customer Board Charter • Every year the Board members are required to review the Charter and submit comments if necessary • Comments should be submitted by Friday, June 27, 2014, to the Customer Board mailbox at nfc.customerboard@nfc.usda.gov

  34. Signature of Non-Disclosure Form • Every year the Board members are required to sign the Certification Regarding Non-Disclosure of Acquisition Information, Conflicts of Interests, and Procurement Integrity form • Signed forms should be returned by Friday, June 27, 2014, to the Customer Board mailbox at nfc.customerboard@nfc.usda.gov

  35. USDA, National Finance Center Customer Board Meeting June 12, 2014 EmpowHR

  36. Non-Core HR Integration • August 2014 - HRWorX/EOD Online (On boarding documents processing) Implementation • Non-Core HR Solutions -April 24, 2014 - Completed RFQ • HRWorX/EOD Online - Proceeding with CUAT testing - Working with One USDA/vendor on requirements for non-competitive appointments • Non-Core HR Solutions - Responding to vendor questions and preparing amendments to RFQ • None

  37. EmpowHR Upgrades • PP 13, 2014 - Manager Recruit Request (MRR) • PP 03, 2014 - Upgraded PeopleTools and Infrastructure • PP 03, 2014 - Implemented new version of STAT • May 27, 2014 - BeganMRRCustomer User Acceptance Testing (CUAT) • MRR in CUAT • None

  38. EmpowHR Implementations • PP 16, 2014 - HHS Phase I • May 27, 2014 - Began Customer User Acceptance Testing (CUAT) • CUAT in progress • None

  39. EmpowHR IR Statisticsas of 05/31/14

  40. EmpowHR IR Average Days at Closureas of 05/31/14

  41. EmpowHR IR Summaryas of 05/31/14 • Completed EmpowHR IR Totals for Calendar Year • 2012 - 222 • 2013 - 246 • 2014 - 194

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