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Communication in Business

Communication in Business. Communication. Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice Formal Communication – established and agreed procedures

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Communication in Business

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  1. Communication in Business

  2. Communication • Transferring information from one part of the business to another that leads to some outcome, changed behaviour or changed practice • Formal Communication – established and agreed procedures • Informal Communication – channels not formally recognised – ‘the grapevine’

  3. Communication • Process: Finance Dept Change in payment systems E-mail Sender or Instigator Channel Receiver Medium Feedback

  4. Communication • Methods: • Verbal – face to face • Written • Electronic • Visual • Audio • Group meetings • Notice boards • Text!

  5. Communication • Medium: • Letters • Memo • Report • Notice board • Faxes • Telephone • E-mail • Face to face • Body language • Video/video conferencing • Internet

  6. Communication • Choice of Medium affected by: • Need for record • Direction of the information flow • Number of people to be reached • Confidentiality • Nature of the information – length, complexity, speed of transfer • Cost of the medium

  7. Communication • Druckers’ Fundamentals of Communication: • Perception • Expectation • Makes demands • Communication and information are different and largely opposite, yet interdependent (Source: Peter F. Drucker, ‘Management’, Pan, 1977)

  8. Communication • Barriers to Successful Communication • Ability of the sender – how much the sender understands of the message they are trying to send • Content – including technicalities and jargon • Method of communication – including style and body language where appropriate! • Skills and attitude of the receiver • Organisational factors – complexity of the organisation, scope of the organisation • Cultural attitudes • Perceptions, prejudices and stereotypes • Inappropriate target for the message • Technical capabilities – ICT!

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