TRAINING PROGRAM XUE JI (ZOE)

1. TRAINING PROGRAM XUE JI (ZOE)

2. Purpose • Provide the company some training ideas. • Training employees to become skillful in communication negotiation and selling goods. • Make employees are safe to be sent on selling missions whenever needed.

3. Trainer’s Name: Date: / / • Trainer’s Signature: Student’s Signature: • Reviewed • Auditor’s name: Date: / / • Auditor’s Signature:

4. Communication • Definition: Communication is the activity of conveying meaningful information. • It requires a sender, a message, and an intended recipient • Communication can occur across vast distances in time and space. • It requires that the communicating parties share an area of communicative commonality. • The communication process is complete once the receiver has understood the message of the sender.

5. Importance of communication • Be able to communicate more effectively with both their colleagues and customers. • can prevent misunderstandings. • To know what the others exactly want, think or feel.  • Increase self confidence. • Learning to effectively communicate is very important in both a person’s personal and professional life.

6. Methods of communication • Verbal • Non-verbal   • body language • eye contact • sign language • media (pictures, graphics, sound, and writing.)

7. How to communicate effectively • Be vocally interesting. • Recognize people. • Whatever we'd rather believe, people do judge by appearances. • Use facial expressions consciously. • Communicate eye to eye. • Use breathing and pauses to your advantage. • Use pauses to take a breather in what you are saying. • Use hand gestures carefully. • Listen actively.

8. Speaking requirements • Uttering words makes fresh • Simpler words are easy to understand • Volume to be heard neither too loud nor quiet • Raising the pitch and volume transition from one topic or point to another • Increasing volume and slow down voice whenever raising a special point or summing up • Speaking briskly but pausing to emphasize keywords requesting action.

9. Eye contact • Eye contact establishes rapport • Helps to convince that you're trustworthy • Displays interest • Show respect • Normally maintain contact for a reasonable amount of time about 2-4 seconds at a time) • Notice culture context

10. Impact of appearance • Dress neat ,clean, fit • Professional look makes people feel reliable • Hair clean no smell in proper style • Facial hair not too long, allow to see face • Nails not too long, should be clean, in good color • Suitable make-up

11. Gestures •  Helps to know how customers come across to you. • Using soft gentle, and aware facial expressions. • Avoid negative facial expressions • Be alert for unexpected behavior that suggests you're cross-culturally colliding

12. Recognize people • Make sure that they are connecting with you. • Being as subtle as possible • Watch for wandering eyes, hands picking at fluff on your clothing, and constant sniffling. • These small gestures add up and are all guaranteed to dampen the effectiveness of your message • It will result in your ceasing to engage your listeners.

13. Pro and cons of audiovisual equipment

14. The use of effective selling skills • Preparing • Sense the client’s mood • Rapport • Time & Self Management • Listening • Ask • Establish the Value of Your Offer • Language • Objections • Closing • Need to be practiced and honed

15. Negotiation • Definition Negotiation is a dialogue between two or more people or parties • Intended to reach an understanding • Resolve point of difference • Gain advantage in outcome of dialogue • Produce an agreement upon courses of action • bargain to gain an advantage for themselves by the end of the process. • It is intended to aim at compromise.

16. How to negotiate effectively • Before You Get to the Table • Know your alternatives • Know your counterpart • Know the standards • Opening Gambits • Make an aggressive first offer • Present multiple, equivalent, simultaneous offers

17. Importance of negotiation skills • Having good negotiation skills can be the difference between success and failure in the business world.  • Be able to save money. • Be able to make more money  • Develop several other traits that are essential in business.  • The reaching of agreement through discussion and compromise

18. Outcomes • By practising the points I mentioned above, the employees are good at communicating negotiating and selling. • They are qualified to be sent on selling missions whenever needed.

19. Central idea feedback • Any questions?