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Enterprise Content A Growing Strategic Asset

ECM Product Vision & Strategy Ken Bisconti Vice President, ECM Products and Strategy IBM Software Group February 2009. Enterprise Content A Growing Strategic Asset. …A typical company has 5 to 20 different content management systems and repositories…*. Demand.

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Enterprise Content A Growing Strategic Asset

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  1. ECM Product Vision & StrategyKen BiscontiVice President, ECM Products and StrategyIBM Software GroupFebruary 2009

  2. Enterprise ContentA Growing Strategic Asset …A typical company has 5 to 20 different content management systems and repositories…* Demand Content volumes are estimated to grow at 80% annually.** Operation Innovation Application Focus • Gartner Research, "Consider Three Issues When Implementing an ECM Strategy," (ID: G00137164); **IBM Estimate Based on Various Industry Studies

  3. Retire Print Output Mgmt ECM Applications Partners / Agencies Retention & Destruction Capture Index Store Imaging Output & Delivery Search, Retrieve, Process Search, Retrieve, Process Users Documents Devices Capture Index Store Web e-Forms Processing e-Statements Discovery & Compliance Repositories Index Validate Process Records Administrators Document Management Create Approve Publish Web Content Create Process Submit Integrate Federate Search Additional Content email Capture Archive Supervise ECM Platforms Manage Create Content Leverage Build

  4. Organizations Achieving Significant Results Using IBM ECM... Customer Successes Cut processing time from weeks to 2 days Increased revenue by $115M Saved $5M over 5 years Consolidating 915 websites yields $45M ROI 64% increase in online revenues Document transmittal cost savings of 35-40% Eliminated all paper documents for large cost savings and facilitate compliance Improved application performance and search to address regulatory concerns Europe – Social Security Agency cuts costs 25% Expects $500,000 ROI with its Mobile Office Wireless Solution UVW IBM ECM

  5. 23 of the top 25 Banks 25 of the top 25 Insurers In Communications 250+ 1300+ Governments 1200+ Manufacturers Companies are Using IBM ECM to Increase Profit Margins, Improve Customer Retention and Grow Market Share More than 80 of the Fortune 100 are using IBM ECM

  6. ECM Trends More than 50% have no confidence in the integrity of their information * Risk Control Everyone needs access to information Volume Volume & impact of paper is overwhelming Greater simplicity and consistency forend users needed Simple Speed Shorter time to value required * AIIM Global Survey 2008

  7. IBM Agile ECM empowering better decisions faster • IBM Agile ECM helps companies make better decisions faster by: • Managing all forms of content • Optimizing associated business processes • Enabling compliance • through an integrated • information infrastructure

  8. Pervasive Persuasive Business Agility Enterprise Compliance Active Content Content Anywhere IBM Agile ECMProduct Strategy

  9. Collaboration WCM Forms Office Productivity Mashups Business Optimization Enterprise Rules Performance Management Business Spaces Business Intelligence Dynamic Processes Trusted Information SOA Information Integration ESB Structured Data Transactions TSM/HSM Information Infrastructure Protected Storage Tiered Storage

  10. Content reference customer

  11. Ribbon Bar ECM Command Group 11

  12. Custom Task Panes Custom Task Panes 12

  13. ECM integration with Lotus Quickr Documents can be filed in P8 or CM8 libraries with a “stub” for easy access for the Quickr user

  14. BPM reference

  15. ECM “Mashups” ECM Header ECM Doc Viewer ECM Work Data ECM Step Completion ECM Attachments

  16. Industry GuidesRoadmaps, Reference Architectures, Workshops 16

  17. Records Management & Federation Advanced Classification IBM Strategy for Enterprise Content Compliance & Discovery Partner Solutions eDiscovery Management & Analysis Content Collection & Archiving Compliant Information Management ECM Platform Information Infrastructure

  18. Source Connectors Task Connectors Target Connectors 1 2 3 Available now Future options IBM Content Collection and Archiving ArchitectureModular and Extensible … Powered By New Task Routing Policy & Task Routing Engine MESSAGING / E-MAIL • Microsoft Exchange • Lotus Domino • PST content • Instant Messaging (3rd party) • NSF content FILE SYSTEMS • Microsoft File System • Desktops • Other File Systems OTHER • Microsoft SharePoint • Lotus Quickr • IBM Content Integrator • CMIS • Tivoli Storage Manager • Backup Tapes CUSTOM • API Support IBM NATIVE • FileNet P8 • CM8 • FileNet Image Services • Tivoli Storage Manager CUSTOM / OTHER • Microsoft File System • IBM Content Integrator • CMIS INTERNAL TASKS • Copy / Move / Delete / Stub • De-Duplication • Rules-Based Classification EXTERNAL TASKS • Records Declaration • Advanced Classification • Rendering (3rd party) CUSTOM TASKS • API Support / Partner Apps • Encryption • System Lookups • 3rd Party Rules / Policy Mgt

  19. eDiscovery Search & Analytics Efficient litigation response enabled by proactive info management Increase agility, improve defensibility, and lower cost of eDiscovery response with targeted tools to retrieve, hold, manage, assess and intelligently cull collected electronic information IBM eDiscovery Manager • Tool for authorized IT users to help respond to discovery requests from legal • Create and manage cases; search, assign, hold, preview, and export collected content • Built on and integrated with ECM platform with full auditability for chain-of-custody IBM eDiscovery Analyzer • Early case assessment and smart culling for legal professionals and litigation support specialists • Smart refinement of case collections to help dramatically reduce eDiscovery costs • Advanced conceptual search and content analytics for rapid case insight

  20. New Visibility & Insight From Chaosto Order Search & AnalyticsSolutions IBM Content Analyzer IBM eDiscovery Manager IBM eDiscovery Analyzer IBM ECM Discovery VisionEnabling better business outcomes from enterprise content Content Classification IBM Classification Module Content Access IBM OmniFind Search Insightful Contentvisibility & business insight Organized Contentin IBM ECM repositories Disorganizedor Lost Content

  21. Global Enterprise Your strategy should enable rapid growth while minimizing cost and risk as you scale from servicing individual users to a global enterprise. • Heterogeneous enterprise content • Integrated enterprise processes • Compliance policy management • Master Metadata management • Legal discovery • Information Lifecycle Management LOB • Shared content repositories • Persuasive collaboration • Automated business processes • Retention and records management • Contextual search and semantics • Manage content for compliance Scale & Reach Groups • Content authoring • Basic collaboration • Web content management • Archiving • Simple search Individuals • Create, Contribute & Consume content • File share Sophistication Leveraging Enterprise Content Management

  22. IBM ECM Product Strategy Ken Bisconti, VP Products and Strategy

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