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CS 4963: UI Design. User Research Methods. Summary for Today. What is user research? Why should you learn about this? But isn’t this for professionals? ( Yes.) Methods galore! Things to watch for. First, what is user research ?. personas - scenarios - o pportunities - approach.

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CS 4963: UI Design

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CS 4963: UI Design

User Research Methods


Summary for Today

  • What is user research?

  • Why should you learn about this?

  • But isn’t this for professionals? (Yes.)

  • Methods galore!

  • Things to watch for.


First, what isuser research?

  • personas - scenarios- opportunities- approach

1. DISCOVERY

2. EVALUATION

(testing designs)

}

(gathering information)

Make a model of your users.

  • terminology

  • - feedback

  • - mental models


(show video here)


WHY SHOULD YOU CARE

ABOUT USER RESEARCH

?


Understand.

image by Kevin Cornell from alistapart.com


Expect.

image by alex yang from photography-on-the.net/forum


Do.

image from amazon.com


Wait.

Can just anyone do user research?


RESEARCH

QUANTITATIVE

QUALITATIVE

HOW WELL

CONTEXT

HEURISTICS

PRAGMATIC

  • HOW MUCH

  • DATA

  • STATISTICS

  • SCIENTIFIC

(Us.)

UX Research Professionals.


HOW?


FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

(methods)


FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


observations

image from med.mun.ca 2003-4 annual report


FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


semi-structured interviews

image from the movie Office Space (1999)


FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


diary studies

Image from pelikana.se


FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


data logging

image from normalmodes.com


FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


usability testing

image from rocketsurgerymadeeasy.com


finding participants

image from phillips.blogs.com


evaluation pointers

  • Plan your attack (scenarios of tasks within boundaries)

  • You’re testing SOFTWARE, not participants(remind them of this)

  • Intro and follow-up questions(optionally)

  • Be aware of your bias(and counter it)

  • Get them to think aloud

  • Observe it

  • Record it


after evaluation

  • Debrief observers to consolidate findings

  • Write up results and illustrate with examples

  • Recordings, if possible

    To fix:

  • Tweak, don’t overhaul

  • Keep it relevant to what you observed

  • Subtract


Summary

User research helps you discover information and evaluate designs throughout the software design process, using several methods that give you lots of context (how people work and what they need to help them) for your design work.

(Also: professional user researchers are very helpful! Particularly if you’re doing lots of number crunching.)


image from me


For next time…

  • Notes from a 15-minute observation of someone using software that you made.

    Make a set of tasks, with boundaries, into a scenario for your test participant, and write up the findings.

    2. Readings for next lesson: on the class blog.(The “clog”? groooooooan at the bad portmanteau, yesssss)


Contact Us

Matthias Shapiro

matthias.shapiro@gmail.com

Jason Alderman

Jason.alderman@utah.edu

http://huah.net/cs4963


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