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Optimising Community Care Service Delivery using Mobility and the Cloud Peter Young

Optimising Community Care Service Delivery using Mobility and the Cloud Peter Young Managing Director HealthConnex pyoung@healthconnex.com.au. Telstra’s mission in healthcare. Improving integration of health information Reducing hospital and aged care admissions

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Optimising Community Care Service Delivery using Mobility and the Cloud Peter Young

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  1. Optimising Community Care Service Delivery using Mobility and the Cloud • Peter Young • Managing Director • HealthConnex • pyoung@healthconnex.com.au

  2. Telstra’s mission in healthcare Improving integration of health information Reducing hospital and aged care admissions Providing consumers with greater control over their health and wellness Increasing access to healthcare regardless of location Creating a safer, more efficient and convenient pharmacy system Improving efficiency and productivity across the healthcare system Presentation Title | Presenter Name | Date

  3. HEALTHCONNEX • Acquired by Telstra from DCA in September 13 as a fully owned subsidiary • Expansive healthcare solutions portfolio • Experienced development, implementation and support capability

  4. Community & Aged Care SectorKey Trends & Issues Consumer Empowerment • AGEING Consumer directed care in aged & disabilities sectors Population Over 85s growing from 420k to 1.2M by 2020 Consumers want to stay at home Difficulty in meeting the demand for trained care workers Links between Health & Aged Care Systems 20% Elderly patients re-admitted to hospital within a month! Average aged care resident has 9 Medications MAV Presentation | Telstra Health |

  5. Improving Community Care efficiency through better systems Route Optimisation Efficient Rostering of Staff MAV Presentation | Telstra Health |

  6. Issues managing mobile care workers • Timesheet processing is labour intensive process • Frequent changes to the roster • Inefficient scheduling – travel time and kms • Difficult to implement a remote worker paradigm on traditional client management systems • Casual staff – large turnover MAV Presentation | Telstra Health |

  7. Mobile workforce solution - CCW • Move interactions with the mobile workforce into a cloud based service • Users authenticate using OAuth2 • Single trusted interface between the cloud service and the enterprise application • Simple for the agency to manage • Device agnostic – supports BYOD Transient Repository Cloud Storage Agency Application MAV Presentation | Telstra Health |

  8. Features • Send rosters to remote devices • Send shift variations – real time updates • Confirm actual (with client signature) • Automatically or batch send timesheet data • Automatic shift validation • Produce timesheet data for payroll MAV Presentation | Telstra Health |

  9. Integrating mapping services with scheduling MAV Presentation | Telstra Health |

  10. Community TeleHealth Information Repository Cloud Storage Site Hub Agency Application Remote Monitoring Devices Family Access

  11. TeleHealth Benefits • Reducing unplanned hospital and aged care admissions • Providing consumers with greater control over their health and wellness • Replaces in home visit with remote service delivery • Keeps the family informed MAV Presentation | Telstra Health |

  12. Summary Cloud is about connectivity, not just deployment Accelerates implementation of new functions and paradigms Reduces reliance on in-house skilled IT staff Mobility and the cloud are intertwined LASA Presentation | Telstra Health |

  13. Thank you

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