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Topic 9. Motivating Others. Motivation.

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Topic 9

Topic 9

Motivating Others


Motivation

Motivation

“Polls estimate that if companies could get 3.7 percent more work out of each employee, the equivalent of 18 more minutes of work for each eight-hour shift, the gross domestic product in the U.S. would swell by $355 billion, twice the total GDP of Greece.”

~The Gallup Organization


  • Motivation is all about getting people to do things, and motivating others is a fundamental leadership skill.

  • People believe they could give as much as 15 percent or 20 percent more effort at work than they now do with no one, including their own bosses, recognizing any difference.

  • The top 15 percent of workers in any particular job produced from 20 to 50 percent more output than the average worker.

  • Creating highly motivated and satisfied followers depends, most of all on understanding others.


Leader motivation
Leader Motivation motivating others is a fundamental leadership skill.

  • Can leaders motivate or does motivation come from within?

    • Leaders can do certain things “to move” followers - - to facilitate work behavior.

    • Word motivation comes from Latin term “movere” which means to move.


Motivation1
Motivation motivating others is a fundamental leadership skill.

All definitions of motivation appear to have

3 commonalities

(1) what energizes human behavior

(2) what directs or channels such behavior

(3) how this behavior is sustained or maintained


Motivation2
Motivation motivating others is a fundamental leadership skill.

  • Motivation is the direction, intensity, and persistence of behavior.

  • Performance refers to the evaluation of the adequacy of behavior relative to some criteria such as goals.

  • Job satisfaction is one’s attitudes or feelings toward work.


Satisfaction
Satisfaction motivating others is a fundamental leadership skill.

  • Results in increased commitment to the organization which may or may not result in increased performance.

  • Increased commitment normally results in lower absenteeism, turnover, etc.


Motivation and job satisfaction
Motivation and Job Satisfaction motivating others is a fundamental leadership skill.

Motivation and job satisfaction are closely linked, but neither necessarily predicts performance because of the influence of other factors such as ksa’s and values.


Motivation3
Motivation motivating others is a fundamental leadership skill.

  • Largely determined by the value of rewards and their contingency on performance

  • An increase in motivation results in increased effort which (hopefully) in turn increases performance.


Satisfaction performance
Satisfaction & Performance motivating others is a fundamental leadership skill.

  • NO relationship between satisfaction and performance (for people).

  • A contented cow may give more milk, but a happier worker is not necessarily a more productive worker.


Review of satisfaction studies
Review of Satisfaction Studies motivating others is a fundamental leadership skill.

  • Over many studies, the correlation between satisfaction and performance was found to be .04

  • On a scale of -1.0 to +1.0, .04 is essentially zero


Mcgregor s theory x and y regarding leader attitudes applicability to motivation
McGregor’s Theory X and Y motivating others is a fundamental leadership skill.( regarding leader attitudes--- applicability to motivation )

  • McGregor’s Theory X and Theory Y

    • Theory X – assumes that workers have little ambition, dislike work, want to avoid responsibility, and need to be closely controlled

      • Assumed that lower-order need dominated

    • Theory Y – assumes that workers can exercise self-direction, accept and actually seek out responsibility, and consider work to be a natural activity

      • Assumed that higher-order needs dominated

    • No evidence that either set of assumptions is valid

    • No evidence that managing on the basis of Theory Y makes employees more motivated


Herzberg s two factor theory
Herzberg’s Two-Factor Theory motivating others is a fundamental leadership skill.

  • Components of the two-factor theory:

    • Motivators – satisfaction at work

    • Hygiene factors – dissatisfaction at work

  • The key to increasing followers’ effort levels according to the two-factor theory is to adequately satisfy the hygiene factors while maximizing the motivators for a particular job.


Herzberg
Herzberg motivating others is a fundamental leadership skill.

  • Herzberg’s Motivation-Hygiene Theory

    • Intrinsic characteristics consistently related to job satisfaction

      • Motivator factors energize employees

    • Extrinsic characteristics consistently related to job dissatisfaction

      • Hygiene factors don’t motivate employees

    • Proposed dual continua for satisfaction and dissatisfaction


Herzberg1
Herzberg motivating others is a fundamental leadership skill.

  • Herzberg’s Motivation-Hygiene Theory

    • Theory enjoyed wide popularity

      • Influenced job design

    • Theory was roundly criticized

    • Subjects used in Herzberg’s research were not representative of the workforce.


Motivation and Needs motivating others is a fundamental leadership skill.

  • Three-Needs Theory

    • There are three major acquired needs that are major motives in work.

    • Need for achievement (nAch)

      • The drive to excel and succeed

    • Need for power (nPow)

      • The need to influence the behavior of others

    • Need of affiliation (nAff)

      • The desire for interpersonal relationships


Motivation4
Motivation motivating others is a fundamental leadership skill.

  • Individual Differences in Motivation - - Focus not on a universal set of needs but rather on unique differences among people in the strength of certain motives.

  • Achievement Orientation - - Individuals with a strong motive to achieve success prefer tasks of moderate difficulty, like to get feedback, and are satisfied by accomplishment.


Contemporary theories of motivation cont
Contemporary Theories of Motivation (cont.) motivating others is a fundamental leadership skill.

  • Three-Needs Theory (cont.)

    • Need for power (nPow)

      • Need to make others behave in a way that they would not have behaved otherwise

    • Need for affiliation (nAff)

      • Desire for friendly and close interpersonal relationships

    • Best leaders tend to be high in the need for power and low in the need for affiliation (agree or disagree???).


Vroom s expectancy theory
Vroom’s Expectancy Theory motivating others is a fundamental leadership skill.

  • Expectancy theory maintains that leadership practitioners will be able to motivate followers if they understand the process followers use to determine whether certain behaviors will lead to valued rewards.


Vroom s expectancy theory1
Vroom’s Expectancy Theory motivating others is a fundamental leadership skill.

  • People will be motivated to do a task if three conditions are met:

    • They perform the task adequately--- if they put forth enough effort (effort-to-performance expectancy).

    • They will be rewarded if they do it (performance-to-outcome expectancy).

    • They value the reward (valence).


Motivation and goal setting locke and latham
Motivation and Goal Setting motivating others is a fundamental leadership skill.(Locke and Latham)

  • Goals are the most powerful determinants of task behavior.

  • Consistent aspects of goal setting:

    • Goals that were both specific and difficult resulted in consistently higher effort and performance when contrasted to “do your best” goals.

    • Goal commitment is critical.

    • Followers exerted the greatest effort when goals were accompanied by feedback.


Goal setting
Goal Setting motivating others is a fundamental leadership skill.

  • A leader’s implicit and explicit expectations about goal accomplishment can affect the performance of followers and teams.


Adam s equity theory
Adam’s Equity Theory motivating others is a fundamental leadership skill.

  • Followers are said to be most motivated when they believe that what they put into an activity or a job and what they get out of it are roughly equivalent to what others put into and get out of it.

  • Followers presumably reach decisions about equitable relationships by assigning values to the four elements shown below:

Personal outcomes Reference group outcomes = Personal inputs Reference group inputs


Adams equity theory
Adams’ Equity Theory motivating others is a fundamental leadership skill.

  • Based on two premises:

    • We compare ourselves to others

    • If we don’t like the results of the comparison, we take action


Adam s equity theory1
Adam’s Equity Theory motivating others is a fundamental leadership skill.

Self’s OutcomesOther’s Outcomes

Self’s Inputs Other’s Inputs


Motivation and Perception motivating others is a fundamental leadership skill.

  • Equity Theory

    • Proposes that employees perceive what they get from a job situation (outcomes) in relation to what they put in (inputs) and then compare their inputs-outcomes ratio with the inputs-outcomes ratios of relevant others.

      • If the ratios are perceived as equal then a state of equity (fairness) exists.

      • If the ratios are perceived as unequal, inequity exists and the person feels under- or over-rewarded.

      • When inequities occur, employees will attempt to do something to rebalance the ratios (seek justice).


Motivation and Perception (cont’d) motivating others is a fundamental leadership skill.

  • Equity Theory (cont’d)

    • Employee responses to perceived inequities:

      • Distort own or others’ ratios.

      • Induce others to change their own inputs or outcomes.

      • Change own inputs (increase or decrease efforts) or outcomes (seek greater rewards).

      • Choose a different comparison (referent) other (person, systems, or self).

      • Quit their job.

    • Employees are concerned with both the absolute and relative nature of organizational rewards.


Job satisfaction
Job Satisfaction motivating others is a fundamental leadership skill.

  • Affectivity- Some people have a predisposition for negative affectivity (unhappy, pessimistic view of events) or positive affectivity (upbeat, optimistic perspective); leaders may have little influence on the satisfaction of people at either extreme.


Motivation summary comments
Motivation—Summary Comments motivating others is a fundamental leadership skill.

  • Some motivational theories are particularly useful in certain situations but are not as applicable in others.

  • Leaders who are knowledgeable about different motivational theories are more likely to choose the right theory for a particular follower and situation, and often have higher-performance and more satisfied employees as a result.


Summary
Summary motivating others is a fundamental leadership skill.

  • Most performance problems can be attributed to unclear expectations, skill deficits, resource/ equipment shortages, or a

    LACK OF MOTIVATION


Summary1
Summary motivating others is a fundamental leadership skill.

  • Leaders can use various motivational theories (or pick and choose parts of theories) to understand and improve followers’ satisfaction or to recognize situations beyond their control.


Verbal shorthand
Verbal Shorthand motivating others is a fundamental leadership skill.

  • “Motivate”

  • We don’t motivate anyone

  • We help create the conditions by which they motivate themselves


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