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Graphic Section Divider. Delivering a Modern Service Experience. Brian Raboin, Hosting.com Michele Watson, Match.com Jim Ferron, Nintendo of America Joe McGinnis, SiriusXM Christine Viera, Oracle. Christine Viera VP, Applications Business Group, CX Service. Focus :

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  1. Graphic Section Divider

  2. Delivering a Modern Service Experience Brian Raboin, Hosting.com Michele Watson, Match.com Jim Ferron, Nintendo of America Joe McGinnis, SiriusXM Christine Viera, Oracle

  3. Christine VieraVP, Applications Business Group, CX Service Focus: Helping organizations achieve customer experience excellence and live to tell about it

  4. Brian Raboin Chief Customer Officer Focus: Creating repeatable WOW experiences at HOSTING for employees and customers

  5. Michele WatsonSVP Global Customer CareMatch.com, Chemistry.com, PeopleMedia, Match International, Kiss.com Focus: Delivering an intimate and exceptional member service experience while adhering to established protocols.

  6. Jim FerronChief CX StrategistNintendo of AmericaPrincipalCXientConsulting • Focus: • Driving a deliberate Nintendo CX through all Customer Touchpoints.

  7. Joe McGinnis VP, Listener Care Operations Focus: Delivering an efficient and effective customer experience by improving agent skills, knowledge and tools.

  8. Brian Raboin • Chief Customer Officer Michele Watson SVP Global Customer Care Jim Ferron • Chief CX Strategist • Joe McGinnis • VP, Listener Care Operations

  9. Stay Connected With CX

  10. Brian Raboin • Braboin@hosting.com • @b_rab • @hostingdotcom Michele Watson • Michele.Watson@match.com • @match Jim Ferron • jimfer01@noa.nintendo.com • @ferrons • @NintendoAmerica • Joe McGinnis • Joe.McGinnis@siriusxm.com • @siriusxm

  11. THANK YOU

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