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eFSR

eFSR. Mobile solution for Field Service tracking. problem statement of earlier system – what we are trying to achieve through the innovation. Problem Statement Delays in getting details & FSRs from Pan India Network.

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eFSR

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  1. eFSR Mobile solution for Field Service tracking

  2. problem statement of earlier system – what we are trying to achieve through the innovation Problem Statement • Delays in getting details & FSRs from Pan India Network. • Loss of time & resources results in delays in payment from customer end and in turn high payment cycle time • Paper based FSR Quality gaps : • Incomplete and inconclusive Service details • missing Spares & consumables. • Site faults / discrepancies not captured. • Important aspect of DG values / condition not captured. • Illegible writing • Customer representative’s signatures illegible / forged etc • Loss of Quality results in rejection of the services [ Again monetary loss ]

  3. Description of the solution / Innovative Work • Android based ][Mobile application – eFSR was launched in the field. • The application verified & retrieved the information from central server, which ensured the data integrity. • The application has a feature to capture and validate about 80 fields along with the supporting images [10-18] which has to be captured within the application [ no offline attachment ] • The entered information is supported by the customer representative’s remarks , photograph and signature captured in application for the authenticity purpose. • Systematic, uniform and quality data capturing by all the dealers • Auto grouping of the uploaded information enabling creating of the customer bill within 3 days of the Billing cycle completion.

  4. Operating Model of eFSR

  5. Mobile Application Screenshots • Add screen of Summary , • customer photo and signature • eFSR PDF link

  6. Innovative features/Uniqueness of the Solution • Market leaders - First in the industry to use such technology with full data integrity • It captures huge data [80 fields] , along with the images [10 -18] photographs , still consumes less than 250 KB / record, which enables usage of GPRS which is very cost effective solution • A green initiative , saving lots of paperwork. Click Here check eFSR sample

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