1 / 17

Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At Guvahati Dt : 26 h Oct.12

Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At Guvahati Dt : 26 h Oct.12. Telecom Service Overview. F’06 F’12 DGs under AMC 4500 100,000+ Annual FSRs (nos) 62,775 837,000 X3 Field Technicians 200 3800 Service Dealers 70+ 192 .

najwa
Download Presentation

Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At Guvahati Dt : 26 h Oct.12

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At GuvahatiDt: 26h Oct.12

  2. Telecom Service Overview F’06 F’12 • DGs under AMC 4500 100,000+ • Annual FSRs (nos) 62,775 837,000 X3 • Field Technicians 200 3800 • Service Dealers 70+ 192

  3. Telecom After Sales Business Operations • Direct AMC / CAMC contract with customers • Services offered thru Pan India service Network • Dealer Technicians carries out services / repairs at site only • For each service / Repair, a manual “Field Service Report” is prepared. • Dealer submits details of services, service bills & FSRs to Powerol HO for payment • Powerol raises Income bill on to customers based on service details & FSRs as base document

  4. Concerns in Present System • Delays in getting details & FSRs from Pan India Network. • Present FSR Quality gaps : • Incomplete and inconclusive Service details • missing Spares & consumables. • Site faults / discrepancies not captured. • Important aspect of DG values / condition not captured. • Illegible writing • Customer reps signatures illegible / forged etc

  5. Impact on Operations LOSS OF - TIME - COST IN TERMS OF RESOURCES - TRUST AT ALL ENDS

  6. Alternative Thinking : eFSR • FSRs to be Electronically made , Using affordable smart phones with inbuilt camera, signature pad ( Touch Screen ) & internet connectivity (3G / GPRS / WiFi) • All FSRs to be legible & uniform • Multi-language display capability on the instrument • All data / values of FSR / PM check sheet to be captured through user friendly interface • FSRs to be virtually loaded in M&M Web system directly from field • Data validity with attachment of photographs of site condition, Time & Date of work start & completed, Customer Reps photographs & signatures • All required data for Income billing to be transferred on format from Web System directly on Click of Button from Site

  7. Operating Model Data Submitted to M&M Server eFSR collection and processing on portal Master Data Management User Authorisation Mobile based eFSR @ site

  8. Mobile Solution • Option of Multilingual display • Accessibility of Data over internet [ 3G / GPRS / WiFi ] • Affordable cost of mobile, due to Android

  9. Authorised and verified Data • The Data is sent by the user with proper authorization and few details like site information is authenticated from the server with existing portal

  10. Systematic , uniform and Quality Data • Screen by screen progressing and validation for mandatory fields ensures capturing of data for each field, elimination problem of incomplete data • Customer representative remarks, photograph & Signature ensures authenticity of the data

  11. Timely Data Collection

  12. Advantages to M&M • Authentic & Complete FSRs raises Customer Confidence • Timely receipt of FSRs which shall result in even Fortnightly bills raising & its timely submission • Customer shall process M&M bills faster, hence payment cycle shall definitely improve • FSRs can be directly to loaded in customer portal as already defined by BIL* • HUGE cost saving in Paper & courier cost • Saving of HUGE time spent by M&M field Engineers in arranging details, documents etc as system shall be virtual ONLINE • Positive Tool to achieve ZERO breakdown Svc

  13. Advantages to Dealers • Authentic & Complete FSRs • Effective Field Technicians tracking – reducing system cost • Online Svc billing using Web Portal effectively • Reduced cost of back end operations • Minimized travel / running after customer to get approvals • Faster payment cycle • Huge Saving of paper Cost – Sustainability Drive

  14. Advantages to Customers • Authentic & Complete FSRs raises customer confidence • Timely bills submission with well arranged FSRs • Circle teams would be able to process bills faster, hence payment cycle shall definitely improve • FSRs can directly to loaded in customer portal • HUGE cost saving in Paper • Valuable contribution to environment & sustainability drive

  15. Thank you

  16. For any Mobile Application related issue Sachin Tiwari : 9930944684 Sachin.tiwari@vfconnect.com Gaurav Singh : 9711342420 gaurav.singh@vfconnect.com For any portal related issue Prathmesh Surve : 9702282453 surve.prathmesh@mahindra.com VidyaRedekar : 022-66483043 Redekar.vidya@mahindra.com

  17. THANK YOU & ALL THE VERY BEST TO A WHOLE NEW WORLD OF eFSR

More Related