Jumping to the Cloud with the Internet2 NET+ SIP Program – Lessons Learned from Early Implementers

1. Moderator: Jim Johnson – Internet2 Early Adopters: Angela Bradley - Iowa State University Mark Cather - University of Maryland, Baltimore County Walt Magnussen - Texas A&M University Leo Tran - Tulane University Jumping to the Cloud with the Internet2 NET+ SIP Program – Lessons Learned from Early Implementers

2. NET+ SIP Program Panel Discussion Agenda • NET+ SIP Program Overview • Lightning round implementation overview from each panelist • Q&A / roundtable discussion

3. NET+ SIP Program Overview • NET+ SIP Program includes: • Clearspan Hosted PBX from Aastra • SIP Trunking from Level 3 • Simplified procurement via Internet2 • Key benefits: • Reduced complexity • Lower risk of obsolescence • Lower TCO • Community-developed and vetted services • Dynamically available via Internet2 network • Leverages Community Scale – service design, contracting, pricing

4. NET+ SIP Program Progress • Cloud deployment completed January 2013 • Hosted PBX and SIP Trunking • Redundant nodes in New York and Houston • Redundant access methods via R&E IP and Commodity IP • The NET+ SIP Program is in Early Adopter Phase

5. NET+ SIP Program Progress Enthusiastic Community Interest Pilot Early Adopters Committed • Pennsylvania State University • University of Idaho • Case Western Reserve University • University of Arkansas • California State University Dominguez Hills • Columbia University • Texas A&M University • Tulane University • Iowa State University • University of Maryland, Baltimore County • California Alumni Association • Drexel University • Loyola University Maryland • California State University Fullerton • Millersville University

7. Over 31,000 students • Over 8,000 employees • Centralized campus - seven colleges: • Agriculture and Life Sciences • Business • Design • Engineering • Human Sciences • Liberal Arts and Sciences • Veterinary Medicine • Active Research Park

8. Telephone System • PBX – purchased in 1985, upgraded 1995, 2003 • About 10,000 lines including 700 on Lync • Multi-year procurement process– two RFP’s - contract signed in February, 2013 • Implementation plan- cutover by July 1

10. What do we have today? Centralized Rolm / Siemens PBX Three campus switching centers & one remote science facility. Approximately 10,000 digital phone lines and 1,200 analog lines. The main campus system is a 30+ year old Rolm 9751 system. The switching equipment in our Research Park / South Campus locations is a Siemens Hicom based system that is approximately 20 years old. The phone service at the remote science facility is Verizon ISDN-based Centrex. Approximately 150 lines. www.umbc.edu

11. What are our Current Issues? Current Issues Siemens will no longer support our voice hardware. Parts are hard to find. We have been self-maintaining via Ebay for the last few years. Customer Service features not available. Hold-queues, ACD, Fax-to-Email, and statistics are lacking. No ability to easily reroute calls during a disaster. At the Remote Science Facility Centrex service is expensive. Verizon has limited support for ISDN Centrex. Service requests regularly take 3 – 5 months to resolve. www.umbc.edu

12. What’s Next? UMBC is Moving Forward with the I2 Net+ Hosted SIP Solution We plan to tie our legacy PBX to the Aastra Hosted System and port all our DIDs over at once. This helps us save money right away on line costs, gets us the lowest price per DID, and makes moving lines from legacy to VoIP much easier. We are going to migrate our lines in-house and expect the migration process to take 4 – 6 years. When finished, we are planning to end up with around 3000 – 4000 IP phones and 1500 analog lines. The analog lines will be centrally powered from our current switching centers. The IP lines will be powered by POE and on UPS, but not generator. www.umbc.edu

13. What’s Next? Migration Order DoIT Outside Partners Research Park & Incubator Center Remote Science Facility Customer Service Areas Financial Aid Student Business Services Admissions Self Support Departments State Support Departments www.umbc.edu

15. Background Oldest Public University in Texas – Opened October 4, 1876 6th largest University in U.S. with over 52,000 students 23rd ranked Research Universities with over $700 Million annually (3rd without Medical School) Third in endowments of public universities with over $4.4 billion

16. Reasons for Transition • End of life TDM • Feature Enhancement • Copper plant even older than me • Easier remote site provisioning • Fixed mobile convergence • Fault Tolerant Data network • Hardened facilities • Redundant paths • Uses IP protocols for failover

17. VoIP Line Transitions VoIP line Transitions TAMU April 2013 Telecom.tamu.edu

18. Issues Network convergence Blended services (premise and cloud) Cost – capital

20. Background • Tulane University is one of the nation's most prestigious educational and research institutions. • Founded in 1834 in New Orleans. • Tulane offers degrees in architecture, business, law, liberal arts, medicine, public health and tropical medicine, the sciences and engineering, and social work. • Students: 13,486 • Faculty: 1,140 • Staff: 2,970

21. Tulane PBXs Downtown Campus • Installed in 1986 as: Intecom IBX S/80 • Upgraded to: Intecom "E" in 1994 • Upgraded to: Pointspan 6880 in 2004 Uptown Campus • Installed in 1986 as NEC 2400 • Upgraded to: R13 in 2003 National Primate Center • Avaya System installed in early 2000 • Upgraded in 2011 to accommodate VOIP

22. Reasons For Transition • PBXs end of life • Saving cost • Feature Enhancement • Fixed-Mobile Convergence “SIP will allow us to converge our mobile and landline infrastructure, achieving the holy grail of fixed-mobile convergence in the telephony world.“ Charlie McMahon, Tulane VP of IT/CTO

23. Q&A / roundtable discussion

24. Thank You for your participation General SIP information: www.internet2.edu/sip Email inquiries to: sip@internet2.edu