BSO CEO visit
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BSO CEO visit. 6 April 2012. The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference. Agenda. Coca-Cola Hellenic Shared Services Model “Unless strategy” v’s “Niche” Questions & Answers.

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BSO CEO visit

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Bso ceo visit

BSO CEO visit

6 April 2012

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


Agenda

Agenda

  • Coca-Cola Hellenic

  • Shared Services Model

  • “Unless strategy” v’s “Niche”

  • Questions & Answers

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


Cch territories

CCH territories

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


Model

Model

Defining Requirements

Shared Services Steering Group

Country Customers

Shared Services Country Meetings

Business Service Organization: Delivering Finance and HR Transactional Support Services

Country

Consumers

Accounts Payable

Travel & Entertainment

Front Line

Support

  • Self-Service

  • T&E

  • SAP SSF

  • FAQs

Exception

Handling

Executives

Managers

Employees

General Ledger

Policy

Fixed Assets

Personnel Admin

Related Applications:

SAP

Workflow

Org Management

Managing the Service

Business

Systems

Data

Management

Customer

Relationship

Management

Outsourced

Partner

Mgmt (T&E)

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


Which and why

Which and why?

Specialist niche providers

V

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


Some of the questions

Some of the questions?

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


Bso ceo visit

Questions

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference


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