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DRAFT INFORMATICS STRUCTURE AT PHC

DRAFT INFORMATICS STRUCTURE AT PHC. IMPLEMENTATION OR ADOPTION SUCCESS. ON TIME ON BUDGET TECHNICAL OBJECTIVES MET BUSINESS OBJECTIVES MET HUMAN OBJECTIVES MET. IMPLEMENTATION SUCCESS. IMPLEMENTATION IS RESOURCE CONSUMING. ROLES. CHAMPIONS AGENTS SPONSORS TARGETS. SPONSORS.

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DRAFT INFORMATICS STRUCTURE AT PHC

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  1. DRAFT INFORMATICS STRUCTURE AT PHC

  2. IMPLEMENTATION OR ADOPTION SUCCESS • ON TIME • ON BUDGET • TECHNICAL OBJECTIVES MET • BUSINESS OBJECTIVES MET • HUMAN OBJECTIVES MET

  3. IMPLEMENTATION SUCCESS IMPLEMENTATION IS RESOURCE CONSUMING

  4. ROLES • CHAMPIONS • AGENTS • SPONSORS • TARGETS

  5. SPONSORS • AUTHORIZE • LEGITIMIZED • OWN • REINFORCE CHANGE • CHANGE BEHAVIOUR • MANAGE RESISTANCE (KEEP IT INTERNAL) • COMMUNICATE AND REINFORCE • EACH LEVEL

  6. RESISTANCE FACTORS • LEVEL OF DISRUPTION • IRREVERSIBLE • UNCLEAR OUTCOMES • UNCLEAR EXPECTATIONS • INEVITABLE • CHANGE TRAUMA IS MANAGEABLE • LEARNING/DIALOGUE

  7. EFFECTIVE STRATEGIES • LEGITIMIZE THE ANGER (LOSS OF CONTROL) • RAPPORT • EXPECTATION SETTING • POINT OUT THE RESISTANCE • START WITH THE WHY AND END WITH HOW • GIVE TIME TO VENT • USE RESISTANCE TO HELP MANAGE

  8. WHERE IS YOUR RESISTANCE/DISRUPTION? • EFFICIENCY • PROVIDENCE SHOULD PAY ME FOR MY LOSS • WHY SO MUCH TRAINING SAME AS ABOVE

  9. FIRST STEPS • TRAINING BE THERE • GO LIVE BE THERE TO BE SUCCESSFUL • POWS • ENGAGE PEC • SPECIALTY MIXERS

  10. UPDATE ON RHS ACCESS

  11. UPDATE ON RHS ACCESS • WHY: Change WAN from INHS to Direct Connect • PHC Has not been able to negotiate a systematic solution for loss of access • Call 473-HELP for Hospital Access • Call 342—3800 for RWC access • 15 min on Hold & 10 min to complete request • Need Name of computers that need access. • Access Forms in Intranet or they will email

  12. ANY QUESTIONS?

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