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Enjoy Remote Support WinVNC Introduction A&SIT Ben Wu 11/04/08 Outline WinVNC overview How to install VNC Program How to configure VNC Server How to use VNC viewer How to remote view MAC machine Tips for WinVNC WinVNC overview

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Enjoy Remote Support

WinVNC Introduction

A&SIT

Ben Wu

11/04/08


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Outline

  • WinVNC overview

  • How to install VNC Program

  • How to configure VNC Server

  • How to use VNC viewer

  • How to remote view MAC machine

  • Tips for WinVNC


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WinVNC overview

  • WinVNC VNC server will allow you to view Windows desktop from any VNC viewer.

  • Windows only supports a single graphical user being logged in at any one time.

  • WinVNC makes the existing desktop of the PC available remotely, rather than creating a separate desktop.


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VNC Installation

  • Download address

    http://public.msbb.uc.edu/winvnc/win32vnc3-3.zip

  • Unzip and Setup

  • Put “Run WinVNC (App Mode)” on desktop


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VNC Sever Configuration (1)

  • User On Remote End should run “Run WinVNC (App Mode)” to allow others see his desktop

  • Keep all the settings as default

  • Set the password (leave the password blank will block incoming connection


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VNC Sever Configuration (2)

  • When VNC server is running, there is a icon in task bar.

  • When you point your cursor on that icon, IP address will be shown.

  • IP address or Computer name can be used to identify the remote machine


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Firewall Setting

  • Unblock “VNC server for Win32” if Firewall warning pop-up


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VNC viewer (1)

  • Administrator run “VNCviewer” to view and control remote end machine which is running “WinVNC Server”

  • Put in IP Address or Computer Name of remote machine

  • Keep “Options” as default


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VNC viewer (2)

  • Put in the password as what set by VNC server on remote end computer.


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Remote Window

  • Right Address or Right Name

  • Right Password

  • Remote Desktop Access Showed

  • Viewer and Server both can control the remote machine


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Remote Window

  • When another computer is viewing that server computer, the server icon becomes black in background

  • When the connection is ended, the icon turns back to normal (white background)


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MAC support VNC (1)

  • System Preferences -> Sharing

  • Define “Computer Name” under ASIT rule

  • Check “Remote Management”


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MAC support VNC (2)

  • Click “Computer Setting”

  • Check “VNC viewers may control screen with password”

  • Put in password


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MAC support VNC (3)

  • Allow Access for all users or specific one

  • Configure “Option” accordingly



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MAC support VNC (4)

  • Telescope icon changed to inside a frame when others viewing that MAC


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VNC Tips

  • ASIT can set a default password, but user can change it accordingly

  • VNC Sever runs under specific profile

    • The password set under administrator doesn’t work under other users’ profile

  • Use Windows Remote Desktop Controller to install for new users

  • Add VNC into pre-install program list

  • Need to talk to user through phone during remote support

  • MAC OS later than 10.4 support VNC feature


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Enjoy WinVNC

  • Easy Install

  • Easy Configure

  • Easy Use


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Appendix (1)

  • There is a tool to login Windows from MAC



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