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Enjoy Remote Support

Enjoy Remote Support. WinVNC Introduction A&SIT Ben Wu 11/04/08. Outline. WinVNC overview How to install VNC Program How to configure VNC Server How to use VNC viewer How to remote view MAC machine Tips for WinVNC. WinVNC overview.

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Enjoy Remote Support

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  1. Enjoy Remote Support WinVNC Introduction A&SIT Ben Wu 11/04/08

  2. Outline • WinVNC overview • How to install VNC Program • How to configure VNC Server • How to use VNC viewer • How to remote view MAC machine • Tips for WinVNC

  3. WinVNC overview • WinVNC VNC server will allow you to view Windows desktop from any VNC viewer. • Windows only supports a single graphical user being logged in at any one time. • WinVNC makes the existing desktop of the PC available remotely, rather than creating a separate desktop.

  4. VNC Installation • Download address http://public.msbb.uc.edu/winvnc/win32vnc3-3.zip • Unzip and Setup • Put “Run WinVNC (App Mode)” on desktop

  5. VNC Sever Configuration (1) • User On Remote End should run “Run WinVNC (App Mode)” to allow others see his desktop • Keep all the settings as default • Set the password (leave the password blank will block incoming connection

  6. VNC Sever Configuration (2) • When VNC server is running, there is a icon in task bar. • When you point your cursor on that icon, IP address will be shown. • IP address or Computer name can be used to identify the remote machine

  7. Firewall Setting • Unblock “VNC server for Win32” if Firewall warning pop-up

  8. VNC viewer (1) • Administrator run “VNCviewer” to view and control remote end machine which is running “WinVNC Server” • Put in IP Address or Computer Name of remote machine • Keep “Options” as default

  9. VNC viewer (2) • Put in the password as what set by VNC server on remote end computer.

  10. Remote Window • Right Address or Right Name • Right Password • Remote Desktop Access Showed • Viewer and Server both can control the remote machine

  11. Remote Window • When another computer is viewing that server computer, the server icon becomes black in background • When the connection is ended, the icon turns back to normal (white background)

  12. MAC support VNC (1) • System Preferences -> Sharing • Define “Computer Name” under ASIT rule • Check “Remote Management”

  13. MAC support VNC (2) • Click “Computer Setting” • Check “VNC viewers may control screen with password” • Put in password

  14. MAC support VNC (3) • Allow Access for all users or specific one • Configure “Option” accordingly

  15. View MAC from PC with VNC Viewer

  16. MAC support VNC (4) • Telescope icon changed to inside a frame when others viewing that MAC

  17. VNC Tips • ASIT can set a default password, but user can change it accordingly • VNC Sever runs under specific profile • The password set under administrator doesn’t work under other users’ profile • Use Windows Remote Desktop Controller to install for new users • Add VNC into pre-install program list • Need to talk to user through phone during remote support • MAC OS later than 10.4 support VNC feature

  18. Enjoy WinVNC • Easy Install • Easy Configure • Easy Use

  19. Appendix (1) • There is a tool to login Windows from MAC

  20. Appendix (2)

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