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Non Verbal Communications. Dr. Lloyd D. Brooks, Professor Management Information Systems The University of Memphis. Human Face. Face – Organ of Emotion Face – Offers Powerful Clues Face – Reveals Important Truths Face – Provides Clues to Feelings Face – Shows Age, Humor, Likes, Dislikes

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Non Verbal Communications

Dr. Lloyd D. Brooks, Professor

Management Information Systems

The University of Memphis

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Human Face

  • Face – Organ of Emotion

  • Face – Offers Powerful Clues

  • Face – Reveals Important Truths

  • Face – Provides Clues to Feelings

  • Face – Shows Age, Humor, Likes, Dislikes

  • Face – Shows Attention or Lack of Attention With Eye Contact

  • Face – Most Important Human Art Object

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  • Sadness/Grief

  • Happiness/Joy

  • Fear/Anxiety

  • Embarrassment/Surprise

  • Anger/Frustration

  • Nervousness

  • Laughter

  • Loneliness

  • Winning/Losing

  • Pain

  • Shame

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Message Clues

  • Verbal Clues – 7 percent of message meaning

  • Vocal Clues – 38 percent

  • Facial Expression Clues – 55 percent

  • Facial clues provide a better and more reliable indicator of the meaning of the message

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Space Clues

  • Closeness – Everyone has a bubble. Business distance is about 18 inches.

  • Position in Meetings – Indicate order of importance

  • Standing Too Close – Invades the space of others

  • Elevators – Where do you stand in an elevator?

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Distracting Gestures and Hair

  • Repeating Too Often – Such as clearing the throat

  • Fidgeting

  • Playing With Hair

  • Playing With Money or Loose Change

  • Playing With Car Keys

  • Do you have distracting gestures?

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  • Hands Not Damp or Clammy

  • Firm Grip, But Not Bone Crusher or Wimp

  • Thumb and Forefinger Web Touches the Other Person’s Web Area

  • Maintain Eye Contact During Handshake

  • Give a Couple of Shakes – Then Let Go

  • Stand Up When Handshaking

  • How is your handshake?

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Table Manners

  • Use side plate to your left

  • Bread knife is smaller and on your right

  • Leave bread knife on side plate after use

  • Do not use butter directly from its source

  • Do not cut bread or roll

  • Put the knife with the serrated edge facing you

  • Ignore the crumbs

  • Use outer cutlery first and work toward you

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Non Verbal Power

  • 90 Percent of Communications comes from face-to-face interaction

  • Erect Posture – Send energy and attentiveness signals

  • Touching, Holding, Embracing, or Back Patting – Can be favorable or unfavorable

  • Eye Contact – Strong and Powerful. You are always communicating with your eyes.

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Non Verbal Communications

  • 700,000 Different Physical Signs

  • 250,000 Different Facial Expressions

  • 5,000 Different Hand Gestures

  • 1,000 Different Postures

  • Smile – Universal Gesture

  • Hiding Face – Universal Gesture

    • Only two universal gestures

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International Gestures

  • Southeast Asia – Showing the bottom of the foot is a grievous insult

  • Kenya – Victory signal can lead to getting the fingers chopped off

  • Saudi Arabia – Kissing in public can lead to being placed in jail

  • Winston Churchill – V for victory signal became a symbol during World War II

  • South America – Cheek kissing is a casual greeting gesture

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International Gestures

  • O.K. Symbol in America considered as giving a curse in Saudi Arabia and an extreme insult in Germany

  • Closing the eyes and nodding the head is sign of attentiveness in Japan

  • Yielding right of way in a doorway is a sign of respect in China

  • Clapping and whistling is considered approval (whistling is considered disapproval in much of Europe)

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  • Firm Handshake – 200 years old

  • Hug – Informal greetings only. Asian countries do not like it.

  • Bowing – Many Asian countries

  • One-Pump Handshake in Europe

  • Islamic countries – No male/female touching allowed for greetings

  • South America – Handshake and Back Slap

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Beckoning Someone

  • America – Raise hand with index finger extended. Considered rude in Japan. Used only for calling animals in Malaysia.

  • Columbia – Clap your hand

  • China – Turn your cup down

  • Spain – Snap your fingers (locals only)

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Facial Gestures

  • Face can show anger, pain, joy, shock, confidence, exhaustion, surprise, suspicion, boredom, doubt, etc.

  • Face can pout, grimace, snarl, wince, blush, gape, smirk, glare, frown, etc.

  • Face can nod, shake, jerk, tilt, duck, turn.

  • Nodding the head up and down means Yes. It means No in Iran and Turkey.

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Eye Gestures

  • Eye contact indicates attention in America

  • Staring is rude in Korea, Japan, and Thailand

  • Eyebrow flash is a sign of flirtation

  • Wink is a sign of flirtation or shared secret

  • Dilated eyes indicates fear or anger

  • Rolling the eyes shows amazement

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  • Clapping to indicate applause

  • Hand Shaking to greet in some countries

  • Hand Holding for affection and respect

  • Hand Waving for greeting

  • High Five to indicate approval

  • Fist Pounding to indicate anger

  • Touching Wood indicates good luck

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  • Folded Arms indicates a defensive position

  • Arms on Hips indicates anger or aggression

  • Arms Behind Back indicates ease and control

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Classroom Sitting Dynamics

  • Front – Like the action and grade conscious

  • Back – Observers, slackers, dislike attention, like security of the back wall

  • By Window – Daydreamers

  • By Door – Often in a rush and want a quick way out

  • Middle – Like to blend into the crowd and are possibly shy

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Non Verbal Expression Exercise

  • Each person will give a non verbal signal to indicate how he/she is feeling today.

  • This will take the pulse of the group’s feelings for the day.

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Non Verbal Story Exercise

  • Group of 4 to 20 persons create a story, one word at a time. Review the dominant themes, struggles, emotions, strategies, organization, qualities and actions of participants.

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Non Verbal Mirror Exercise

  • This is a mirror exercise. The audience divides into pairs. One person is the leader and the other one is a follower.

  • The leader may use body language and/or facial expressions. The follower will mirror the leader. After a few minutes, the roles will be switched. After a few more minutes, they will mirror in unison with neither one being the leader.

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Non Verbal Role Play Exercise

  • The audience will divide into small groups. Each group will create a play that involves ONLY body language and NO talking. The group can pick any scene and characters it wants.

  • Each group will then improvise before the other group(s) and let them guess what is happening. Examples: It’s the end of the party and you are the last people left. You are family members on the way back from a vacation and had a big fight.

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You have been a great audience

Thank you for your attention.