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Communication Applications

Communication Applications. Chapters One &Two. After completing these chapters, you will be able to:. define the communication process and explain how it works describe three communication situations in context, five communication acts, and three types of communication

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Communication Applications

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  1. Communication Applications Chapters One &Two

  2. After completing these chapters, you will be able to: • define the communication process and explain how it works • describe three communication situations in context, five communication acts, and three types of communication • examine your current communication skills and identify areas for growth

  3. What is communication? • It’s sending messages. • It’s getting your point across. • It’s sharing ideas and feelings.

  4. Communication The process of sending and receiving messages in order to share meanings.

  5. Communication is complex because: • Communication is really more than just speaking and listening. • Communication is transactional. • Communication involves sharing of meanings. • Communication depends on feedback. • Communication is blocked by interference. • Communication occurs in a context.

  6. Encoding a Message Speakers encode messages by selecting the most appropriate verbal and nonverbal symbols for specific listeners.

  7. Decoding a Message Listeners decode a message by filtering out the exact meaning of the original message.

  8. Feedback The verbal and nonverbal messages listeners send that tell a speaker how they are doing.

  9. Context The setting or situation in which you are communicating.

  10. THE COMMUNICATION PROCESS Message Listener / Receiver Speaker / Sender Feedback Context

  11. Communication can be blocked by interference. Interference Message Listener / Receiver Speaker / Sender Feedback Context

  12. Interference Something that blocks a listeners ability to receive a message.

  13. Communication Acts • sharing information • managing persuasive messages • discussing feelings • following social rituals • using imagination

  14. Social Rituals A culture’s rules for everyday interaction.

  15. Types of Communication • Interpersonal • Ongoing interaction between two people. • Group or Team • Interaction among people who share an interest in the same thing or share a common purpose. • Public Speaking • One speaker or a small group of presenters talking before an audience.

  16. Summary • Communication is a process of sending and receiving messages in order to share meanings. • Communication is complex because it is really more than just speaking and listening, is transactional, involves sharing of meanings, depends on feedback, is blocked by interference, and occurs in a context. • Messages can be blocked by interference. • There are five basic communication acts: sharing information, managing persuasive messages, discussing feelings, following social rituals, and using imagination. • There are three basic types of communication: interpersonal, group or team and public speaking.

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