ANALYSIS OF FACTORS INFLUENCING PERCEIVED QUALITY OF E-LEARNING

1. ANALYSIS OF FACTORS INFLUENCING PERCEIVED QUALITY OF E-LEARNING VELIMIR DEDIĆ Information Technology School, Belgrade, velimir.dedic@its.edu.rs VALENTIN KULETO Information Technology School, Belgrade, valentin.kuleto@its.edu.rs SUZANA MARKOVIĆ Information Technology School, Belgrade, suzana.markovic@its.edu.rs SLAVKO POKORNI Information Technology School, Belgrade, slavko.pokorni@its.edu.rs

2. Introduction When designing an e-learning course or setting up an e-learning environment instructors are faced with many considerations and decisions that consequently affecthow students experience instruction, construct and process knowledge.

3. Key term: Quality Some of key quality-gaining strategies can be grouped into the following elements: • Assisting user retention • Interactionbetween students and an instructor • Interaction with peer students: • Individual learning processes: • Course outcomes

4. Research questions To find out demographical characteristics of learners To find out attitudes towards e-learning per se To find out attitudes towards e-learning tehnology To extract factors that influence perceived quality of e-learning experience

5. Demographics • Total of 120 learners participated in this research, of wich 69(57.5%) responded.. • Learners were adults participating in an one-year e-learning program Information technology. • The program was a vocational one, leading to certificate.

6. Data gathering • Data was gathered by administrating electronically prepaired questionairre (55 items) • Factor analysis was employed to extract factors that could describe features of e-learning system perceived as important for quality, in simpler and more clear way.

7. Learners by country of residence

8. Learners by professional usage of computer Computer usage frequency Learners by gender Learners by educational level • Daily time online

10. Factor descriptions