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CUMA Conference 2005

CUMA Conference 2005. Where Credit Union Managers Connect. Don Smith & Paul Bruner PLM International. “Helping You Make the Best People Decisions”. CUMA Welcomes. PLM ADVANCED ANALYSIS. PLM International Canadian company 25 years specialists in leading edge assessment.

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CUMA Conference 2005

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  1. CUMA Conference 2005 Where Credit Union Managers Connect

  2. Don Smith & Paul Bruner PLM International “Helping You Make the Best People Decisions” CUMA Welcomes PLM International Inc.

  3. PLM ADVANCED ANALYSIS • PLM International • Canadian company • 25 years • specialists in leading edge assessment PLM International Inc.

  4. PLM ADVANCED ANALYSIS Your people are your greatest asset, biggest investment, & your greatest challenge. PLM International Inc.

  5. PLM ADVANCED ANALYSIS “Those who build great companies understand that the ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people.” Jim Collins – Good to Great PLM International Inc.

  6. PLM ADVANCED ANALYSIS Our Mission Helping organizations get the right people in the right roles. PLM International Inc.

  7. PLM ADVANCED ANALYSIS • When You Get it Right… • more satisfied employees • higher retention • increased productivity • better performance • greater financial success PLM International Inc.

  8. PLM ADVANCED ANALYSIS • Audience Survey • Direct involvement in hiring and selection? • Use or familiarity with assessment instruments? PLM International Inc.

  9. PLM ADVANCED ANALYSIS • Support for all Your Important People Decisions • Selection & Promotion • Managing & Motivating • Coaching & Counseling • Training & Development PLM International Inc.

  10. Today’s Focus • Selection & Promotion PLM International Inc.

  11. PLM ADVANCED ANALYSIS • Our Objectives • The need to go beyond skills, education, experience • The benefits of assessing core characteristics, values, motivations and aptitudes • Experience using assessments • Options & solutions PLM International Inc.

  12. PLM ADVANCED ANALYSIS • Today’s Agenda • Introduction • Ice Breaker 10 min. • The Need 10 min. • Case Study 45 min. • The Solution 10 min. • Q & A 10 min. • Your Assessments PLM International Inc.

  13. PLM ADVANCED ANALYSIS • Ice Breaker • Hiring and promotion mistakes - who, what, why - costs Best story wins a prize PLM International Inc.

  14. PLM ADVANCED ANALYSIS A Few Facts… • 80% of terminated employees fail not because they lack the skills and experience, but because they’re not temperamentally suited and can’t get along with the people they work with PLM International Inc.

  15. PLM ADVANCED ANALYSIS A Few Facts… • A top quartile performing salesperson is 14 times more productive than an average performer • Managers spend 80% of their time managing sales reps that produce 20% of sales PLM International Inc.

  16. PLM ADVANCED ANALYSIS A Few Facts… • When it doesn’t work out… • the cost of turnover is 1 to 3 times the salary PLM International Inc.

  17. PLM ADVANCED ANALYSIS PLM International Inc.

  18. PLM ADVANCED ANALYSIS • Why Do We Get it Wrong? • Lack of well-defined success factors: - job descriptions limited - focus on skills, education, experience - look to past to predict potential PLM International Inc.

  19. PLM ADVANCED ANALYSIS • Why Do We Get it Wrong? • Subjectivity: - we’re human, attracted to like people - subconsciously, we make decisions made in minutes - professional recruiters are 60% effective - references are limited PLM International Inc.

  20. PLM ADVANCED ANALYSIS • Why Do We Get it Wrong? • Lack of rigour and discipline: - reactive - effort - the right tools PLM International Inc.

  21. PLM ADVANCED ANALYSIS So how do we get the right people in the right job? PLM International Inc.

  22. PLM ADVANCED ANALYSIS • Effective Selection is a Process • job definition & benchmarking • assessments - critical skills - personal characteristics and aptitudes • screening, interviews, reference checks PLM International Inc.

  23. PLM ADVANCED ANALYSIS • Benefits of a Comprehensive Assessment • confirm • clarify • expose PLM International Inc.

  24. PLM ADVANCED ANALYSIS • Benefits of a Comprehensive Assessment • Objectivity • Potential vs. Past PLM International Inc.

  25. PLM ADVANCED ANALYSIS Case Study Assess two short-listed candidates for role of VP Sales & Service PLM International Inc.

  26. PLM ADVANCED ANALYSIS • Case Study • Position: • key success factors Candidates: • relevant pros & cons • areas for further exploration • recommendation PLM International Inc.

  27. PLM ADVANCED ANALYSIS • Case Study • Focus on • summary—page 6 • strengths & considerations—pg 8 • Position Analysis chart PLM International Inc.

  28. PLM ADVANCED ANALYSIS • Case Study • It’s not simple • Context is key—environment, culture, management style • Goal: find the “right person” PLM International Inc.

  29. PLM ADVANCED ANALYSIS • It’s a Process • Assessments are only one tool • Not meant to replace thorough interviewing and reference checking • Never more than 1/3 weighting • Use the best, most appropriate instruments PLM International Inc.

  30. PLM ADVANCED ANALYSIS • What You Should Look For • Appropriate to need • Validation and reliability • Selection: customized benchmarking PLM International Inc.

  31. PLM ADVANCED ANALYSIS • Assessment Options • Myriad of on-line tests - simple personality profiles - complex—specific skills or capabilities • Industrial psychologist’s full battery PLM International Inc.

  32. PLM ADVANCED ANALYSIS • The ADVANCED ANALYSIS™ • “Takes assessment to a whole new level” Insight comparable to a skilled assessment psychologist, only… • faster • a fraction of the cost PLM International Inc.

  33. PLM ADVANCED ANALYSIS • The ADVANCED ANALYSIS™ • Unmatched • comprehensiveness • accuracy CONFIDENCE PLM International Inc.

  34. What it Assesses • character & values • motivations • temperament • aptitudes • interests Deep-seated qualities that change little over time and are critical to success PLM International Inc.

  35. PLM ADVANCED ANALYSIS • Superior “Psychological Engine” • no “types” • operates at granular level • portrait vs. caricature • unique to each person • the whole person, not just disparate parts • leadership/management - senior management - succession planning PLM International Inc.

  36. PLM ADVANCED ANALYSIS • Applications • selecting • managing • developing • coaching / counseling • promoting • succession planning PLM International Inc.

  37. PLM ADVANCED ANALYSIS • Other Benefits • no technical interpretation • no extensive training • no certification and fees • on-going support • not susceptible to “fixing” PLM International Inc.

  38. PLM ADVANCED ANALYSIS • Full Range of Products • front-line staff to executives • screening vs. in-depth • job-matching • on-line or paper/fax PLM International Inc.

  39. PLM ADVANCED ANALYSIS • PLM’s Position Analysis • understand & define key attributes and aptitudes • establish a benchmark specific to each role and your culture • compare future candidates PLM International Inc.

  40. PLM ADVANCED ANALYSIS Some of our Clients Algoma Steel Infiltrator Systems Bank of Montreal Loyola University Bender Shipbuilding Nieman Marcus CIBC Price Waterhouse Carquest Canada Seton Hall University Davis & Henderson Siskin Steel Damon Chemical Co. Topps Corporation Derse Exhibits Victor Apa & Associates PLM International Inc.

  41. PLM ADVANCED ANALYSIS “The accuracy of the PLM ADVANCED ANALYSIS is uncanny. Having processed over 1500, I can honestly say that there has not been one which I have taken exception with.” Victor Apa Outplacement & Career Transition PLM International Inc.

  42. PLM ADVANCED ANALYSIS Thank you. Questions…? PLM International Inc.

  43. Refreshment Break • Sponsored by Silver Sponsor… PLM International Inc.

  44. Executive Breakout Workshops10:15AM – 11:45AM • Workshop #1 – Tom Thomson • Helping You Make the Best People Decisions • Workshop #3– Carmichael/Jackson • Holding up the Mirror! Executive Coaching… • Workshop #5 – Varley • Generation Y: Reaching the Unreachable • Workshop #6 – Governor General • Trends in Retail Service Delivery PLM International Inc.

  45. CUMA Luncheon • Sponsored by Silver Sponsor… PLM International Inc.

  46. Executive Breakout Workshops2:45PM – 4:15PM • Workshop #4 – Varley • Implementing DICO’s Revised Bylaw #5 • Workshop #5– Tom Thomson • Generation Y: Reaching the Unreachable • Workshop #6 – Governor General • Trends in Retail Service Delivery • Workshop #7 – Carmichael/Jackson • Acquiring, Retaining & Growing Profitable Members PLM International Inc.

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