Summary Note This is a quarterly dashboard that includes the following information:

1. Summary Note • This is a quarterly dashboard that includes the following information: • MassHealth Enrollment • Children Medical Security Program (CMSP) Enrollment • MassHealth Caseload Additions and Terminations • Number of Members Reinstated within 90 days of termination • MassHealth Applications • Number of Applications Missing Critical Data (MCD) • Number Renewed through Streamlined Processes • MassHealth Program Determinations • MassHealth Customer Service Center (CSC) – Call Volume and Wait Times • MassHealth Customer Service Center (CSC) – Abandonment Rate • MassHealth Eligibility Center (MEC) – Call Volume and Wait Times • MassHealth Eligibility Center (MEC) – Abandonment Rate Publish Date: February 2017. Data as of: August 2016

2. MassHealthEnrollment Publish Date: February 2017. Data as of: August 2016

3. Children Medical Security Program (CMSP) Enrollment 35,337 34,959 33,728 33,572 33,083 32,411 32,099 31,321 31,222 30,330 29,801 29,117 29,136 28,737 28,127 18,534 19,189 17,704 17,803 17,215 19,203 16,733 18,834 18,363 17,818 17,639 17,233 Limited Plus CMSP 17,477 17,290 17,129 9,414 10,585 10,867 10,682 10,317 10,014 9,428 9,090 8,799 8,431 8,203 CMSP FPL <= 400% 8,089 7,922 7,789 7,591 6,734 CMSP FPL > 400% 5,840 5,157 5,087 4,879 4,574 4,452 4,175 4,081 4,060 3,959 3,814 3,718 3,658 3,407 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 CMSP enrollment includes members who are enrolled in MassHealth Limited plus CMSP. Publish Date: February 2017. Data as of: August 2016

4. MassHealth Caseload Additions and Terminations Adds Terms Four Prevalent Reasons for Terminations (%): • 2015 HIX closing for redetermination (2%) • Did not provide the required verification (13%) •Voluntary Withdrawal or because of written request to terminate all benefits (1%) •Not a resident of Massachusetts (3%) 3 month ending Aug 2015 3 month ending Nov 2015 3 month ending Feb 2016 3 month ending May 2016 3 month ending Aug 2016 Publish Date: February 2017. Data as of: August 2016 These figures reflect the average for each three month period using monthly unique member count.

5. Number of Members Reinstated Within 90 days of Termination Publish Date: February 2017. Data as of: August 2016

6. MassHealth Applications Renewals in HIX launched (April 2016) % Change May 15- May 16 109,047 104,429 101,154 8% 23% 80,498 Online 73,122 -10% Paper 64% Phone 3 months ending Aug 2015 3 months ending Nov 2015 3 months ending Feb 2016 3 months ending May 2016 3 months ending Aug 2016 These figures reflect the average for each three month period. Publish Date: February 2017. Data as of: August 2016

7. Number of Applications Missing Critical Data (MCD) Publish Date: February 2017. Data as of: August 2016

8. Number Renewed Through Streamlined Processes Publish Date: February 2017. Data as of: August 2016

9. MassHealth Program Determinations 428,436 % Change May 15- May 16 410,090 Provisional -25% 371,496 364,485 321,111 -20% Final -26% 3 months ending Aug 2015 3 months ending Nov 2015 3 months ending Feb 2016 3 months ending May 2016 3 months ending Aug 2016 Publish Date: February 2017. Data as of: August 2016

10. MassHealth Customer Service Center (CSC) – Call Volume and Wait Times Publish Date: February 2017. Data as of: August 2016

11. MassHealth Customer Service Center (CSC) – Abandonment Rate (%) Publish Date: February 2017. Data as of: August 2016

12. MassHealth Eligibility Center (MEC) – MassHealthCall Volume and Wait Times Publish Date: February 2017. Data as of: August 2016

13. MassHealth Eligibility Center (MEC) – Abandonment Rate (%) Publish Date: February 2017. Data as of: August 2016