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Quarterly Dashboard Assessment

Quarterly Dashboard Assessment. Presentation to the Year Up Board of Directors June 18 th , 2007. Introduction. This document looks at seven critical areas of Year Up’s work. For each area, we set performance benchmarks and rate our progress with a color coded system:

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Quarterly Dashboard Assessment

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  1. Quarterly Dashboard Assessment Presentation to the Year Up Board of Directors June 18th, 2007

  2. Introduction This document looks at seven critical areas of Year Up’s work. For each area, we set performance benchmarks and rate our progress with a color coded system: • Green means that the area is performing on target • Yellow means caution and further attention and analysis is warranted • Red means there are significant concerns and follow-up is a priority For areas that focus on class-specific data, classes are identified by their graduation month and year (i.e. Jan ’06, Jul ’06, etc.). The goal is to provide the Year Up staff and Board with a tool to clearly assess organizational health and to zero in on problem areas.

  3. Executive Summary Recruit and retain talented staff Cultivate solid student pipeline Provide consistent student support and guidance Teach marketable skills Provide quality service to corporate partners Position students for ongoing success Create sustainable program infrastructure StatusDec 06 StatusApril 07 G G G G Y Y G G G G G G Y Y

  4. Employee Satisfaction G Human Resources G G Recruit and retain talented staff Metric: Question: I am satisfied with my experience at Year Up and excited about the challenges that lie ahead Comments: Five employees departed in 2007 Two employees left in 2006 Employees are generally satisfied and excited about their experience at Year Up Rules: • <= 15% Turnover • >=85% Agree or Strongly Agree G • 15% - 20% Turnover • 75% < Agree or Strongly Agree < 85% Y • >= 20% Turnover • Agree or Strongly Agree <= 75% R

  5. Admissions Referrals (% Referred by Alumni/Students) G Student Yield (Interested: Accepted Ratio) G G Cultivate solid student pipeline Metric: Ratios across all four sites indicate high interest & deep outreach Consistently lower yield for January classes expected Comments: Consistent referrals suggest both student satisfaction and high need for Year Up services Rules: • Interested : Accepted >= 3:1 • Alumni referral >= 30% G • Ratio of Interested to Accepted between 2:1 and 3:1 • 20% < Alumni referral < 30% Y • Interested : Accepted <= 2:1 • Alumni referral <= 20% R

  6. Provide consistent support and guidance Student Retention Y Metric: Apprenticeship Departures (% Fired in Apprenticeship Phase) G Y Company wide focus on improving lower-than-target retention rates Several initiatives in place to reduce attrition, including in-program support and admissions screening. Comments: Improvement noted with July ’07 class. Strong focus on client service has helped to retain partners Rules: • Apprenticeship Departures <= 5% of class • >=80% Retention G • 5% < Apprenticeship Departures <10% • 75% < Retention < 80% Y • Apprenticeship Departures >= 10% of class • Retention <= 75% R

  7. Technical Skills (% Met/Exceeded Expectations) Professional Skills (% Met/Exceeded Expectations) G G G Teach marketable skills Metric: Communication Skills (% Met/Exceeded Expectations) G Comments: Current apprenticeship partners remain satisfied with our students’ technical abilities. Current apprenticeship partners remain satisfied with our students’ communication skills. Current apprenticeship partners remain satisfied with our students’ professionalism. Rules: • Met or Exceeded Expectations > = 85% • Met or Exceeded Expectations > = 85% • Met or Exceeded Expectations > = 85% G • 80% < Met or Exceeded < 85% • 80% < Met or Exceeded < 85% • 80% < Met or Exceeded < 85% Y • Met or Exceeded Expectations <= 80% • Met or Exceeded Expectations <= 80% • Met or Exceeded Expectations <= 80% R

  8. Teach marketable skills G Metric: Student Survey: Instructor Overall (% Rating “Excellent or Very Good”) Student Survey: Course Overall (% Rating “Excellent or Very Good”) G G Comments: Current class reports high degree of satisfaction with Year Up instructors. Student satisfaction in NY continues to remain very high. Student evaluations continue to affirm relevance and quality of Year Up curriculum across sites. Rules: • Excellent or Very Good >= 75% • Excellent or Very Good >= 75% G • 65% < Excellent or Very Good < 75% • 65% < Excellent or Very Good < 75% Y • Excellent or Very Good <=65% • Excellent or Very Good <=65% R

  9. G Quality service for corporate partners Corporate Partner Retention (% Partners from Previous Class Retained as ‘Active’ Partners or On Board for the Future) Average Apprentices/ Partner Satisfaction with Year Up Metric: G Y G Question: Based on this apprentice’s performance, would you continue relationship with Year Up? Launched initiative to identify and manage strategic accounts. In MA, three top partners account for 51% of current placements. Early DC challenges have been resolved and 100% of partners renewed for July ’07 class. Partners remain closely linked with program as employers of YU alumni and future apprenticeship partners Comments: Rules: • >= 4 interns/partner • >= 80% Retention • Yes >= 90% G • 2 < interns/partner < 4 • 70% < Retention < 80% • 85% < Yes < 90% Y • interns/partner <= 2 • Retention <= 70% • Yes <= 85% R

  10. Graduate Employment (% Employed within 4 months) Attending College G G G Position students for ongoing success Metric: Average Wage Y MA and RI on track to meet target. DC made great improvements on graduate employment. Improved alumni services will increase college attendance rates. Pallotta scholarships have made a major impact in MA. Wage rate differences noted by city. Comments: Rules: • Average wage >= $15/hr • >= 85% employed in 4 months • >= 40% Attending college within 1 year of graduation G • $12.50/hr < Average wage < $15/hr • 75% < employed in 4 months < 85% • 30% < Attending college within 1 year of graduation < 40% Y • Average wage <= $12.50/hr • Employed in 4 months <= 75% • Attending college within 1 year of graduation <= 30% R

  11. Average Apprentice Rate Y Days Sales Outstanding Cash Position Y G • Cash >= 100% of target • 90% < Cash < 100% of target • Cash <= 90% of target Y Provide sustainable program infrastructure Metric: Comments: Strong focus on increasing apprentice rates across all sites. Current position (5/07) = $7.5M Exceeded target cash position by $3.2M. Getting closer to Board goal of 6 months of working capital on hand Continued improvement in Days Sales Outstanding. Rules: • Apprentice pay >= $725/wk • Time to collect <= 60 days G • 60 days < Time to collect < 90 days • $650/wk < Apprentice pay < $725/wk Y • Apprentice pay <= $650/wk • Time to collect >= 90 days R

  12. Fundraising Goal G • Scholars Coverage >= 50% of students • Fundraising >= 100% of goal • 25% < Scholars Coverage < 50% • 90% < Fundraising < 100% of goal • Fundraising <= 90% of goal • Scholars Coverage <= 25% of students Y Provide sustainable program infrastructure (continued) Metric: Year Up Scholars Coverage (% of Students Covered by YU Scholars) Y Fundraising across all sites right on target. Figures do not include any of the prospectus commitments that were verbally pledged in March & April since they are not officially booked until June.  RI, DC, and NY launching Scholars programs in ’07. Scholars targets adjusted to reflect event sponsorship. Comments: Rules: G Y R

  13. Funding Mix Y Provide sustainable program infrastructure (continued) Metric: Cost per Student G Y Split “Foundations” bar into “Foundations” and “Individuals” for 2007.Increased government presence. Apprentice revenue increasing as a percentage of total as planned Each site focused on achieving a long term cost per head of $14,500 While current projections include all sites, future metrics will separate by site Comments: Rules: • Cost per student in current year lower than previous year G • Intern & gov’t funding >= 45% • Cost per student in current year same as previous year Y • 35% < Intern & gov’t funding < 45% • Cost per student in current year higher than previous year R • Intern & gov’t funding <= 35%

  14. Financial Summary (through April 30, 2007) Appendix • INCOME STATEMENT SUMMARY • RevenueExpenses • Indiv. Contributions $ 493,552 Program $2,898,508 • Found, Corp, Pub., Misc $1,860,946 Fundraising $ 172,530 • Internships $1,680,572Mgt. & Gen $ 379,566 • Total Revenue $4,035,070 Total Expenses $3,450,604 • Budget to Actual • YTD ActualYTD BudgetVariance • Revenue $4,035,070 $ 4,107,112 ($72,042) • Expenses $3,450,604 $ 3,911,905 ($461,301) • ADDITIONAL CASH DETAIL (not reflected on Income Statement) • YTD Cash Receipts Received from Previous Year Pledges: $ 1,547,633 • Previous Year Pledges Expected to be received in 2007: $ 420,366 • BALANCE SHEET • YTD ActualBeg. of YearChange • Total Assets $ 18,962,518 $ 12,443,395 $6,519,123 • Total Liabilities • & Net Assets $ 18,962,518 $ 12,443,395 $6,519,123 • Cash on 5/31/07 = $7,507,887

  15. Fundraising: Growth Capital Campaign Year Up National – Update Appendix • Launching due diligence research for site expansion. • HBS intern leading summer project to update the Dash Board • Conducting national training for cross site operations staff. • Operations • Searches in progress: Future Executive Directors. • Hired: National Director for Academics & Program, Finance Coordinator & Director of Data Systems and Operations • Hired: National Director for Strategic Partnerships & Development. • Staffing • Program • Pilots with national implications include alternative credentialing model, alumni services infrastructure, TABE learning assessment, and empowerment curriculum. • Launched cross site Leadership & Management training program for growing staff of middle managers. • Strengthening professional development procedures and introducing job categories and career tracking. • In final stages prototype design for national database toimprove data collection & analysis for student tracking, fundraising and contact management • Launching cross site purchase order system integrated with company intranet. • Human Asset Management • Infrastructure & Systems • National corporate partnerships evolving– Monster, Bank of America, Perot Systems, State Street and Ipswitch. • Public Launch of Microsoft Partnership • Involvement of Governor’s office: Governor participation – Prayer Breakfast and NECN Panel • Partnership Building • National Fundraising Wins – New Profit ($1M), Josh Bekenstein ($2.5M) • Largest Donation in Year Up history – Jensen Family Foundation $5M with $1M incentive for reaching $18M goal by September 2007.

  16. Fundraising and Marketing Year Up Greater Boston – Update Appendix • Buildout at 93 Summer will take place June-September – creating capacity for an additional learning community (70 students/year) and national headquarters functions. • Operations • New “Admission Forum” approach launched to consolidate applicant information and facilitate improved decisionmaking • Alumni Association re-launched on May 15 with new officers, board members, and committee structure. Alumni reunion scheduled for June 9. • Program & Academics • Staffing • Two FT instructors departed mid-semester. Current focus on recruiting for September class and developing new pipeline model for faculty. • Full-time Events and Communications Manager will consolidate expertise for local events • 15/19 of the Kellogg-funded pilot for students with no HS diploma or GED remain. 4 of these students have received GED/diploma since starting Year Up. • Initial indications that non-GED attrition follows similar pattern to traditional Year Up students. • Students • 100% of July placements secured as of May 31. Continued selling will create contractor opportunities for graduates. • State Street pilot with Investment Operations has resulted in FT job offers to all current apprentices and increased interest in apprenticeship program. • Consultant leading the documentation of sales and client service strategy for “site in a box”. • Apprenticeships • Microsoft relationship officially launched in early May – next steps include rolling out certification training/testing services for YU staff, students, and alumni • Increased visibility in Q2 with Governor’s Prayer Breakfast & WBZ, NECN, and Cuencavision, • Wins – MA State Budget ($400K), Workforce Competitiveness Trust Fund ($500K/3 years), United Way ($140K/3 years), Marathon ($40K), Ludcke ($50K), Bilezikian ($20K), Babson ($10K) • June Prospects – Drive Fore Success Golf Tournament ($200K) & Bank of America ($200K) • Upcoming “Know Your Donor” survey will assist in targeting cultivation and cultivation efforts

  17. Year Up Providence – Update Appendix • Graduation planned for August 1st. Likely speaker Dean Esserman, Providence Police Chief. • CCRI 12-credit articulation agreement secured. Johnson & Wales draft dual-enrollment agreement still in our hands for review. • Program • New junior tech instructor, James Angell, recently hired. He’s a YU RI Class 2 grad. • New site leader, Joe Gerena, helping to ensure focus on high support and retention • Team • Class of July 2007 – 25 of 34 students retained with two months to go (74%). • Class of January 2008 – 31 of 36 students retained after three months (86%). • Students • Working to secure 31 apprenticeships for July. Current gap appears to be 3 – 4 apprentices. New partners signed on include Gilbane (new CIO renewed), Collette Vacations and Hasbro. • Still have not re-upped with the State of RI. They were one of our largest partners, with 3 – 4 apprentices per class, but the current state budget crisis is affecting their ability to work with us. Also lost the RIEDC because they’re outsourcing IT. • Still pursuing other prospects: APC, BCBS RI, Brown University, EDS, Edwards & Angell, FM Global, HinckleyAllen, and Unicom. • Apprenticeships • Wins –$60K from State WIBs, $20K individuals, $5K Horton fund, $5K APC, $5K in-kind clothes • Pending – Federal appropriations ($700K), RI Dept. of Adult Education ($176K), RI Foundation ($50K), RI General Assembly ($44K), Bank of America Foundation ($25K), Kimball Foundation ($20K), TriMix Foundation ($20K), Grimshaw-Gudewicz Foundation ($15K), and Robert Stoico/FIRSTFED Charitable Trust ($10K). • Individuals – Currently working on developing relationships with Liz Chace, Brad Faxon, Rick Bready, Shivan Subramaniam, Bob Savoie, Bill Daugherty • Advisory Board – Recently added Pete Hayes of Hayes & Sherry Real Estate. Working to add more new members. • Fundraising & Board Dev

  18. Successfully transitioned to two learning community model • Secured Bill Kennard, former FCC Chairman, as graduation speaker • Program & Academics • Hired Enrollment Coordinator • Nancy Swift transitioning to alumni specialist • Site leaders ensure consistent program quality • Staffing • New partners: Ibiquity and Hangar IT • Morgan Stanley committed to 10 investment operations apprenticeships in Baltimore • Northrup Grumman interested in partnering with Year Up across all four sites and future locations • Apprenticeships • Wins: $50K cash and software Microsoft • Losses: $25K Gwendolyn and Morris Cafritz Foundation, $25K Junior League of Washington • Pending: $100K Philip L Graham Fund, $200K Congressman Moran appropriations request • Highlighted on video cast for national CIO Executive Summit • Guest on Business Destiny radio show as Human Capital solution • Fundraising and Marketing Appendix Year Up Washington, DC – Update

  19. Towerbrook grant approved for $75,000 • Microsoft Unlimited Potential grant approved for $92,700 • Preparing renewals as well as new proposals for WT Grant, Bank of America, Guttman Foundation, Salesforce.com, Staples and New York Community Trust • Hosted site visit for 15 staff from the Robin Hood Foundation • Hosted site visit for Craig Newmark, founder of Craigslist on 6-5-07 • Fundraising and Marketing Year Up New York City – Update • Hosted first fundraiser/cultivation event where we honored a mentor and a corporate partner -- Merrill Lynch • Hosted JP Morgan Chase Day on 6-1-07, Lehman Brothers Day 6-8-07, Merrill Lynch Day on 6-15-07 and Towerbrook Day on 6-12-07 • First NYC Graduation scheduled for 7-30-07 at Embassy Suites Hotel in the Financial Center • Operations • Final review of articulation agreement with Pace University where students can receive up to 16 transferable college credits from Pace University • Started first Investment Operations class with eleven students • Taking thirty students to Washington DC site – trip sponsored by Edwin Gould Foundation and Tides • Program & Academics • Hired Director of Cultivation and Special Events, Karen Fleshman • Hired consultant to scope program space options for September 2008 • Currently recruiting instructors, FAO Schwarz Fellow and Director of Operations • Staffing • 38 students started the program in March 2007 and there are currently 28 students in the program (74% retention) • September 2006 class started with 24 students and we are currently at 17 students (71% retention) • Have over 100 interest forms form the September 2007 class • Students • Secured IT apprenticeships with American Express and Bank of America • Secured Investment Operations apprenticeships with Merrill Lynch, Lehman Brothers and Morgan Stanley • In discussions with Citigroup, Cisco, IBM, Centerline Capital Group and Bear Stearns • Apprenticeships

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