Lync the new generation of office communication are you ready to give up with your office phone
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Lync, the New Generation of Office Communication: Are You Ready to Give Up with Your Office Phone?. Hadi Rangin Information Technology Accessibility & Collaboration Coordinator University of Illinois at Urbana/Champaign. Preview. Overview on Lync functions and capability

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Lync the new generation of office communication are you ready to give up with your office phone

Lync, the New Generation of Office Communication: Are You Ready to Give Up with Your Office Phone?

Hadi Rangin

Information Technology Accessibility & Collaboration Coordinator

University of Illinois at Urbana/Champaign


Preview
Preview Ready to Give Up with Your Office Phone?

  • Overview on Lync functions and capability

  • Overview on Accessibility/usability issues

  • Demo of selected features and issues


What is lync
What is Lync? Ready to Give Up with Your Office Phone?

  • Powerful communication tool

  • Much more than telephony system

  • Instant messaging, video, and other collaborative services are not covered


List of major functions in lync
List of major functions in Lync Ready to Give Up with Your Office Phone?

  • Standard telephony

  • Instant messaging

  • Meetings and conference calls

  • Sharing and collaboration

  • Voice and video

  • Call forward and simultaneous ring

  • Response groups


Lack of full menu support
Lack of full Menu Support Ready to Give Up with Your Office Phone?

  • Relying on 90-100 shortcut keys

  • We do not consider shortcut keys as accessibility solution

  • Shortcuts are helpful but they should not be the only mean to access an interface


Problems with lack of menu support
Problems with lack of menu support Ready to Give Up with Your Office Phone?

a. Tabbing on the interface to reach desired functions

b. Shortcut keys not available for all functions and not customizable


Which tab am i in
Which tab am I in? Ready to Give Up with Your Office Phone?

  • Screen readers can't identify which tab is selected

  • No easy mechanism to switch between tabs


Read back capability missing
Read-back Capability Missing Ready to Give Up with Your Office Phone?

  • Texts in text box fields are not read by screen readers

  • Can't manipulate text

  • Examples: Search, personal note, etc


Mystery status
Mystery Status Ready to Give Up with Your Office Phone?

  • Status information not accessible

  • Can't say you are Available, Busy, Do Not Disturb, etc.


Non standard and inconsistent behavior
Non-standard and Inconsistent Behavior Ready to Give Up with Your Office Phone?

  • Planning next move based on element type

  • Inconsistent use of link, button, menu, etc

  • Inconsistent behavior including with radio options

  • Examples: Picture and call forwarding options


Confusing navigation scheme
Confusing Navigation Scheme Ready to Give Up with Your Office Phone?

  • Enter key doesn't trigger buttons

  • Space bar is used instead


No review mode
No Review Mode Ready to Give Up with Your Office Phone?

  • Screen reading programs have no access to non-focusable elements

  • Problem is the underlying technology Silverlight


Other issues
Other issues Ready to Give Up with Your Office Phone?

  • Basic telephony operation (start a call, hang-up, forward, etc)

  • Missing Label Text

  • Incorrect use of element types

  • Time elapsed Information not accessible

  • Unexpected Result for Renaming a Group


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