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Management of Library and Information Centers Week 7: Workplace Issues

Management of Library and Information Centers Week 7: Workplace Issues. Presented by: Hillary S. Kativa Jane Chady. The Million Dollar Question. What do employees want (and not want) from their managers and work environment?. The Good…. Open-mindedness Flexibility Leadership

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Management of Library and Information Centers Week 7: Workplace Issues

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  1. Management of Library and Information Centers Week 7:Workplace Issues Presented by: Hillary S. Kativa Jane Chady

  2. The Million Dollar Question What do employees want (and not want) from their managers and work environment?

  3. The Good… • Open-mindedness • Flexibility • Leadership • Guidance and support • Approachability • Clear lines of communication • Transparent policies and procedures

  4. The Bad… • Micromanagement • Bureaucracy • Favoritism • Intractability • Conflict avoidance • Unclear or arbitrary policies and procedures • Not giving credit where credit is due

  5. The Ugly… • Violence and vandalism • Harassment • Discrimination • Physical and mental stress • Privacy violations

  6. The OtherMillion Dollar Question: How can managers address human resource issues in the workplace?

  7. Addressing Workplace Issues: Management Style • Set goals for your staff and organization • Encourage growth, autonomy, and responsibility • Appreciate work and give credit where credit is due • Share reasoning behind policies and decisions • Involve yourself in daily operations of your organization

  8. Addressing Workplace Issues: Career Development Challenges that staff face in their career: • Burnout • Plateauing • “Glass ceiling” Support staff with: • Continuing education • Mentoring

  9. Addressing Workplace Issues: Legal Protections • Civil Rights Act (1964), Title VII • Equal Pay Act • Occupational Health and Safety Act • Equal Employment Opportunity Commission • Unionization

  10. The Bottom Line Managers must recognize that staff and customer service issues are intertwined -(The Accidental Library Manager, p. 160)

  11. Hungry for More? Check out our wiki and bibliography for more information on these topics and issues

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