richard danielli esubnet
Download
Skip this Video
Download Presentation
Richard Danielli, eSubnet

Loading in 2 Seconds...

play fullscreen
1 / 50

Richard Danielli, eSubnet - PowerPoint PPT Presentation


  • 91 Views
  • Uploaded on

Richard Danielli, eSubnet. Higher sales volumes through high network availability INTIX 2010. About Theatre tickets Box office, call centre, online ticket sales Daily traffic, first day rush sales Challenges Online complaints Slow database Connections dropping. Ticket King.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Richard Danielli, eSubnet' - ksena


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
richard danielli esubnet

Richard Danielli, eSubnet

Higher sales volumes through high network availability

INTIX 2010

ticket king

About

    • Theatre tickets
    • Box office, call centre, online ticket sales
    • Daily traffic, first day rush sales
  • Challenges
    • Online complaints
    • Slow database
    • Connections dropping
Ticket King

eSubnet client

Case study for higher volume ticket sales

ticket king1
Ticket King

eSubnet Services

high availability networks

Availability of services

  • Users get what they want, when they want
  • Minimal impact by device down
  • Know your audience
  • More sales
High availability networks
equipment

Avoid single points of failure

  • N+1 redundancy
  • Stay away from consumer grade
  • Multiple ISPs are difficult and costly
Equipment
technology
Technology

Fault detection

Automatic failover

Server: RAID, diverse power

LAN: HSRP, STP, port-channels

WAN: Dynamic routing

technology1
Technology
  • Server
    • RAID
      • RAID 0 – Striping (no safety)
      • RAID 1 – Mirroring
      • RAID 5 – Striping with parity
      • RAID 10 – Mirror with striping
    • Diverse Power
      • Separate UPS / Phases
technology2
Technology
  • LAN:
    • HSRP
      • 3 IP addresses
      • 2 points of management
      • 1 Gateway
    • Spanning Tree
      • Root Bridge Selection
      • Convergence time
    • Port-channels
      • No wasted links
      • No convergence time
technology3
Technology
  • WAN:
    • Dynamic routing
      • Link State
      • Hop Count
security
Security
  • Clients entrust you
  • Security is a process
  • Network edge
  • In-house
  • BCP/DR
security1
Security
  • Security is a process
    • Not just quarterly testing
    • Everyone participates
  • Network edge
    • Firewalls Layers 3 & 7
    • Filters
    • Bogon Routes
security2
Security
  • In-house
    • Anti-Virus
    • Back ups
  • BCP/DR
    • Remote location
    • Mimic Installation
    • What if scenarios
processes

Meetings

  • Maintenance windows
  • Documentation
  • Reviews
  • Testing
Processes
processes1
Processes
  • Meetings
    • Project updates
    • Summarize Environment
  • Maintenance windows
    • Scheduled
    • Minimize changes
    • Patching
processes2
Processes
  • Documentation
    • Part of the routine
    • Easily accessed
    • Stored someplace else
  • Reviews
    • Log files
    • Traffic Stats
  • Testing
    • Pre and post testing
outsiders
Outsiders
  • Service Providers
    • Ask for references
    • Service Level Agreements
  • Consultants
    • Project based
    • Limited Engagement
    • Knowledge transfer mandatory
ticketking

Assess & measure

  • Identify critical items, low-hanging fruit
  • Develop move-forward plan
  • Maximize availability
TicketKing

Our Process

ticketking results

Stabilized the db

  • Doubled bandwidth
  • Add load balancing & more bandwidth
  • Improved WAN speeds
  • Improved LAN/WAN redundancy
TicketKing results

Action Items

ticketking1
TicketKing

Results

higher volume sales

Process improves awareness

  • Awareness improves stability
  • Stability improves availability
  • Availability leads to higher volume sales
Higher volume sales
raising sales volume

Raising sales volume

The Path to Success

process

Standards Based

  • Best Practices
  • Documented testing

“If you can\'t describe what you are doing as a process,

you don\'t know what you\'re doing.” W. Edwards Deming

Process
awareness
Awareness
  • Know your customers – Inside & out
  • Know your environment
  • Know your traffic patterns

“If you can’t measure it, you can’t manage it”

Peter Druker

stability
Stability
  • Build in redundancies
  • Maintenance Windows
  • Consider a data centre
  • Security is required inside and out

Just because you can, doesn’t mean you should.

availability
Availability
  • By being there you make the sale
  • Availability builds confidence and trust

Quality begins on the inside...

and then works its way out.

Bob Moawad (Author)

questions for you to ask
Questions for you to ask
  • Data Centre, inside or out
  • IT Staff, inside, outside or mixed
  • How many 9s can you afford to have
  • How many 9s can you not afford to have
  • What happens if…
richard danielli esubnet1

Richard Danielli, eSubnet

Higher sales volumes through high network availability

http://www.esubnet.com/INTIX2010.html

ad