Introduction Business Scenario Finacle CBS Process Overview Step by Step Process Demonstration

2. Introduction • Business Scenario • Finacle CBS Process Overview • Step by Step Process • Demonstration • Summary

3. Lesson Objective To understand the process of operating (opening, modification and closure) savings account in a post office branch using Finacle CBS Duration 1 Hour Intended Audience Counter Assistant who perform teller and customer operations in the front office of the post office

4. Business Scenarios A customer, approaches the Post Office, to open a Savings account (SB). He has brought all the relevant documents along with him. Let us see the process of an SB account opening in Finacle CBS in detail. An existing Account Holder, approaches the Post Office, to modify the nominee details in his Savings account. He has brought all the relevant documents along with him. Let us see the process of modifying an SB account in detail. An Account Hoder, approaches the Post Office, to close his Savings account. As a Counter Assistant, how you will complete the proceedings using Finacle CBS Let us see the process of SB account closing in detail.

5. Finacle Process Overview • A savings account can be opened in Finacle for a single holder, joint holders and so on, as per the guidelines of Department of Post., Government of India. • Counter Assistant will enter the required Nomination details and the process of Registration will be done at Post Office. The Authorised signatories’ details can also be captured as part of account opening. • Account number created is system generated in 10 digits • Cheque books can be issued to these savings accounts. • Finacle CBS also facilitates account opening for minors and these accounts can be converted into regular accounts, when the minor attains major. • Maker-checker process is applicable to savings accounts opening i.e. Account opened by Counter PA would become operative only when the same is verified by Supervisor. • Finacle CBS facilitates account Modification before verification and after verification based on the requirement

6. Step by Step Process Given below is the step by step process to Open, Modify and Close a savings account: • Invoke CASBAO/QDESA for opening a savings account • Invoke CASBAV/QDESAVF for verification of an opened account • Invoke CASBAM/QDEMSA for modification of an account AFTER verification • Invoke CASBAOM/QDEMSABV for modification of an account BEFORE verification of an account opening process is completed • Funding in the account can be done by invoking the menu option “CTM/CXFER” for cash and transfer transactions • Pass Book can be used by invoking the menu option “HPBP” • Invoke HCAAC to close a savings account and for verification for closure. Pay out of the closure can be done by Cash, Transfer and through Postal cheques • System will prompt for procedural requirements/acknowledgement like unused cheque books returned (Y/N) and so on at the time of account closure • Finding out the new account number from the Migrated/Old account number “CNAC” • Changing the status of the customer from Minor to Major by invoking the menu option “HCBM”

7. SAVING ACCOUNT CAN BE OPENED UNDER THE FOLLOWING SCHEMES WITH THE PROCESS SHOWN ABOVE

8. WELCOME KIT PROCESS • Welcome Kit Creation is done at the CPC level for all the SOL’s where dummy CIF ID and account number is generated and given to the Post Offices. • Welcome Kit for Saving Bank accounts will be handed over to the customer while receiving the account opening form itself. Based on the Account Opening Form details received by Post Office from the customer, the CIF and the Saving Bank account will be modified to update the customer and account details. • The Welcome Kit will contain the following – Welcome Letter, Debit card (Non Personalized), Debit Card PIN. • In de duplication check, if customer details are found in CBS with same account combination, user WILL NOT provide Welcome Kit to customer and proceed with normal account opening activity. • User will invoke Account modification menu and start amending the details as provided by the customer and system will do all validation related to account opening such as (Single account , joint account ) as per scheme validation specified for each scheme and for welcome kit user has to capture the account open date in a Free Text   • Once account is opened successfully in Post Office, user will go to Card Management system and provide the CIF Detail given in welcome letter and welcome kit number (given by debit card vendor) in the CMS system. System will link the account number with debit card as provided by the user. Once the verification is done by the user, Customer can use the debit card link to his/her account. • Once all validation are successful , the Account opening and CIF form will be send to CPC for further processing like Signature Capturing , photo capturing , and document will be stored in ECSMS system. It has been decided that nomination registration will be done at Post Office not at CPC • Welcome kit for Account letter for Saving Bank and Welcome Kit Account report for Saving Bank can be generated from the menu option “HFINRPT” (Page- 6-81/82)

9. Demonstration

10. Summary Congratulations!! You have successfully completed the lesson on Savings Account. Following are the summary of important points discussed in this lesson: • For opening an account the menu option used is CASBAO/QDESA. • The verification of the account opened is done using the menu option CASBAV/QDESAVF. • For modifying BEFORE verification the menu option used is CASBAOM/QDEMSABV. • For Modifying account details AFTER verification the menu option used is CASBAM/QDEMSA. • For Cash receipt and verification the menu option used is CTM. • HCAAC menu option is used to closing an accountand for verification. • All types of SB accounts are opened using the same menu option. Only the scheme code differs as per the SB account type. • Finding the new account number from the migrated/Old account number invoke the menu option “CNAC” • Changing the status of the customer from Minor to Major invoke the menu option “HCBM”. • Pass Book printing is done from the menu option “HPBP”.

12. Let us do the hands on exercise on Savings module now. Please open your job aid of SB hands on exercise section to start…