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“I have a Smart Phone - so I must be mobile” Anon (but important)!

“I have a Smart Phone - so I must be mobile” Anon (but important)!. Wayne Green Head of Asset Management Daventry & District Housing. What did we learn from asset teams?. “ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded”

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“I have a Smart Phone - so I must be mobile” Anon (but important)!

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  1. “I have a Smart Phone - so I must be mobile”Anon (but important)! Wayne Green Head of Asset Management Daventry & District Housing

  2. What did we learn from asset teams? “ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded” “My fingers are too big” “I can’t hear it when it rings” “Batteries flat” “It was better when we had paper” “I’m not charging it in my house”

  3. Assets mobile working system Completely Linked – all data input mobile operatives updating the system

  4. Did it work? Good news! When you understand that chaos comes before success you'll cope a whole lot better! “Today's World Is Changing Rapidly, To Succeed Your Organisation Must Have Agility To Change Direction, And The Speed To Make The Change In Time” (Kotter,2012)

  5. What must we change

  6. RECOMMENDATIONS The Business Case Who to implement and how to maintain?

  7. Reality – what is the real situation Supporting People

  8. Keeping it simple – really simple Benefits Implementation Complexity & £ Phase 2: • Introduce formal Case Mgt • Improve workforce mgt • Improve action follow-up Phase 1: • Remove Paperwork • Eliminate associated travel • Eliminate post visit admin • Speed up information flow Phase 3: • Remove back-office admin • Save time as information available to all Time 4 weeks

  9. What did we want Flexibility Regular updates Honesty Respect Communication Feedback Encouraged Willingness to learn Understanding

  10. What we did not want “ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded” “My fingers are too big” “I can’t hear it when it rings” “Batteries flat” “It was better when we had paper” “I’m not charging it in my house”

  11. CULTURAL CHANGE The main aim with mobile working was to create a Transformational Change a change of culture resulting in organisational development. Embrace staff needs and requirements - Park it can’t be done

  12. The work tools – the stick Ownership of the Device Application must be simple Usability

  13. What’s in it for me? – the carrot

  14. DDH SUPPORTED SERVICES HARDWARE COSTS CONNECTIVITY Device: £570 Cases: £7Waterproof Covers: £7 Total cost per user: £584 Sim Cards: 12.50 Per Month Per User = £150 Per Annum Per User. Total Connectivity Per Team: £1,500 TOTAL COST PER TEAM : £584 Per User * 10 = £5,840 Application Cost . TOTAL INVESTMENT £1,800 System Build £100 Service and unlimited support per month. Hardware Cost: £5,840 Connectivity: £1,500 Software: £4,200 Per User per Annum: £577.00 Less than 4 miles per day Total Cost Team 2 years: £ 4,200Total Cost Per user: £210 Per Annum

  15. A DAY IN THE LIFE…

  16. A DAY IN THE LIFE…

  17. A DAY IN THE LIFE… Reports that can be gathered for teams who are using from real time information.

  18. A DAY / WEEK / MONTH IN THE LIFE… Reports gathered for teams who are using from real time information.

  19. Did it work? Now in place: Income collection, Street Wardens, Neighbourhood Staff, Tenancy Sustainment, Community Involvement, Health & Safety, Electrical & Gas supervisors and Tenant Scrutiny Panel

  20. Implementation SummaryOver-view Cultural Change Activity • You Can’t Fail • It’s Your Device • Test It • Give Feedback • Opinions welcome • Soft Approach • Adaptable • Honest • Open to Change • Learning's Costs Development • 50% Right System • Adopted to 90% complete • 50% Enhancements • Flexible • Desirable • Feedback • Money Saved • Enhanced delivery Model • Reduced Resources • Improved performance • Knowledge

  21. Where are we now Phase 2 • “TRANSFORMATION HONOURS THE PAST IN A WAY THAT YOU CAN MOVE FORWARD WITHOUT MAKING ANYTHING WRONG, AND HAVING THE PAST SOMEHOW NOW BECOME COMPLETE RATHER THAN WRONG.” LYNNE TWIST 2013

  22. The sting in the tale!!

  23. It’s just music

  24. Thank you for your time. Wayne Green Head of Asset Management Daventry & District Housing

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