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It Takes a Village: Supporting Online Students

It Takes a Village: Supporting Online Students. Illinois Online Conference February 17, 2006 Anita Crawley, Montgomery College Holly McCracken, University of Illinois at Springfield. Overview. Scope of Online Support Services Academic Support in Distance Learning

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It Takes a Village: Supporting Online Students

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  1. It Takes a Village: Supporting Online Students Illinois Online Conference February 17, 2006 Anita Crawley, Montgomery College Holly McCracken, University of Illinois at Springfield

  2. Overview • Scope of Online Support Services • Academic Support in Distance Learning • Student Support in Distance Learning • Benefits of “Building the Village”: the Importance of Collaboration • Tour of Supporting Online Services course • What’s Next: Identifying Questions

  3. Scope of Student Services

  4. Quick Campus AuditLet’s Hear from You Based on the “Web” Green checkIf Your Institution Has: • Most of Administrative Core Services? • 5 or More Academic Services? • 3 or More Personal Services? • Online Advising? • A Comprehensive Virtual Portal?

  5. Role of Academic Affairs in Supporting Online Students • Advocacy: Filling Service Gaps • Intervention: Combining High Tech & High Touch • Referral: Coordinating System Components • Advising: Reinforcing Instructional Goals • Documenting: Identifying Unmet Needs • Recruiting: Representing the “face & voice” of the University • Instructing: Reinforcing a distributed approach • Scheduling: Developing course schedules for each academic term

  6. Role of Student Affairs inin Supporting Online Students • Mission of Student Affairs • Growth of distance learning enrollments • Good student services essential for all • Challenges of delivering effective services at a distance • Turf issues and the Web “ take down that wall Gorbachev”

  7. Convergence of Stakeholders Support Functions in Student Affairs • Recruitment Consistent with Institutional Goals • Development of Academic Preparedness Programming • Facilitation of Institutional Orientation • Providing Broad-Based Services & Programs by Focus (e.g., Student Government, Health Services, etc.) • Management of Application, Admissions, & Registration Processes, e.g.,Transcript Audit & GPA Calculation • Collaboration/Coordination with Institutional Systems Support Functions in Academic Affairs • Recruitment Consistent with College/Program Goals • Applicant Screening • College Management re: Retention & Persistence • “Distributed” Advising Related to Processes • Advocacy re: Navigating Institutional Systems • Facilitation of Program (Major/Minor) Orientation • Course Schedule Development/ Maintenance • Collaboration/Coordination with Institutional Systems • Data Collection/Analysis to Direct Program Sustainability & Scalability

  8. Let’s Hear from You!Step Up to the Virtual Microphone • Which are Shared Functions between Academic & Student Support? • Likewise, Which are Distinct Academic & Student Support Functions? • Is It Possible To Have A System That Integrates Academic & Student Support? • What type of approach should be implemented? • Where Have All the Silos Gone: How Can “Seamlessness” Be Maintained?

  9. Tour of Course Anita and Holly Demonstrate One Method to Build the Village: The Illinois Online Network’s Course “Supporting Online Students”

  10. Resources • Illinois Online Network Courses (MVCR) http://www.ion.uillinois.edu/courses • Technology in Student Affairs: Supporting Student Learning & Services, Kevin Kruger, Editor, Number 112, Winter 2005. • Sample Best Practices Websiteshttp://people.uis.edu/hmccr1/BestPractices/index.htm • Supporting Online Students Webliographyhttp://people.uis.edu/hmccr1/SOSBibliography/index.htm • Online Student Success Centerhttp://www.montgomerycollege.edu/Departments/studevgt/onlinsts/Resources/onlinestuserv.htm

  11. WCET Resources • Beyond the Administrative Core - http://www.wcet.info/projects/laap/ • CENTSS – http://www.centss.org/ • WCET & The Higher Learning Commission Joint Workshop – Best Practices in Student Services Online: Providing Experiences that Support Learners- June 7-9, 2005.

  12. Contact Information Anita Crawley, Montgomery College Germantown, MD Distance Learning Counselor & Faculty Member Anita.Crawley@Montgomerycollege.edu Holly McCracken, University of Illinois at Springfield Springfield, IL Director of Online Programming, College of Liberal Arts & Sciences hmccr1@uis.edu

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