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Level 4 Resource Kit

Access the Level 4 Resource Kit, a compendium of performance improvement projects from Level 4 Partners. Develop and implement performance improvement projects using NHPCO's Veteran Specific Questions (VSQs) to evaluate care and services for Veterans.

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Level 4 Resource Kit

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  1. Level 4 Resource Kit A compendium of Performance Improvement Projects from Level 4 Partners

  2. Level 4 Performance Improvement Plan Requirement “Develop and implement one or more Performance Improvement Project(s) (PIP), one of which must include NHPCO's Veteran Specific Questions (VSQs), in evaluation of care and services for Veterans.”

  3. Getting Started How to access VSQ materials

  4. Choosing a Veteran-Specific Question How can we better serve our patients? Identify a question where you see some room for improvement

  5. VSQ 1 Did someone ask the patient about his/her military service and experiences? (For example, which branch of the military he/she served in or his/her dates of service?) Step 1: Identify an area for improvement

  6. VSQ 1 Step 2: Make a Plan

  7. VSQ 1 Step 3: Implement the Plan

  8. VSQ 1 Step 4: Review the Results

  9. VSQ 1 Step 5: Develop a new PIP or Continue Activities

  10. VSQ 2 How often did the hospice staff take the time to listen to the patient’s stories and/or concerns related to his/her military experience? Step 1: Identify an area for improvement

  11. VSQ 2 Step 2: Make a Plan

  12. VSQ 2 Step 3: Implement the Plan

  13. VSQ 2 Step 4: Review the Results

  14. VSQ 2 Step 5: Develop a new PIP or Continue Activities

  15. VSQ 3 Some Veterans near the end of life re-experience the stress and emotions that they had when they were in combat. Did this happen to the patient? • How often did the patient’s combat related stress make him/her uncomfortable? • How much help did the patient receive in dealing with his/her emotions related to combat related stress? Step 1: Identify an area for improvement

  16. VSQ 3 Step 2: Make a Plan

  17. VSQ 3 Step 3: Implement the Plan

  18. VSQ 3 Step 4: Review the Results

  19. VSQ 3 Step 5: Develop a new PIP or Continue Activities

  20. VSQ 4 Would it have been helpful to have more information about VA benefits for surviving spouses and dependents? Step 1: Identify an area for improvement

  21. VSQ 4 Step 2: Make a Plan

  22. VSQ 4 Step 3: Implement the Plan

  23. VSQ 4 Step 4: Review the Results

  24. VSQ 4 Step 5: Develop a new PIP or Continue Activities

  25. VSQ 5 Would it have been helpful to have more information about VA burial and memorial benefits? Step 1: Identify an area for improvement

  26. VSQ 5 Step 2: Make a Plan

  27. VSQ 5 Step 3: Implement the Plan

  28. VSQ 5 Step 4: Review the Results

  29. VSQ 5 Step 5: Develop a new PIP or Continue Activities

  30. VSQ 6 Did the patient receive health care from the VA? Step 1: Identify an area for improvement

  31. VSQ 6 Step 2: Make a Plan

  32. VSQ 6 Step 3: Implement the Plan

  33. VSQ 6 Step 4: Review the Results

  34. VSQ 6 Step 5: Develop a new PIP or Continue Activities

  35. FAQs Can hospices still use the Veteran Specific Questions for evaluation of hospice care and services for Veterans?

  36. FAQs When should I administer the Veteran Specific Questions?

  37. FAQs How do I utilize the Veteran Specific Questions for performance improvement?

  38. FAQs Can I make changes to the Veteran Specific Questions?

  39. FAQs What is the Bereaved Family Survey and how does it compare to the Veteran Specific Questions?

  40. Still Have Questions? Reach out! veterans@nhpco.org

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