Cisco WebEx University Services & Portfolio: Leading Virtual Classroom Instruction

1. Cisco WebEx UniversityServices & Portfolio: Leading Virtual Classroom Instruction

2. Learn to Do More with WebEx Unlock the Potential of your WebEx Solutions Cultivate Collaboration Expertise Maximize your Investment WebEx University WebEx University

3. Opportunities in the Marketplace • Get users up to speed quickly to maximize ROI • Transition to Cisco WebEx from another vendor • Cisco WebEx customers face many training-related challenges. • Develop in-house expertise for support roles • Provide virtual training that is as effective as in-person training • Host virtual meetings and events that are as well coordinated and facilitated as in-person meetings and events

4. WebEx University Provides Solutions • On-demand training is available 24/7 and accessible globally. • Attendees receive hands-on practice in live virtual classes and leave ready to use the product. • Our portfolio meets customer needs and exceeds expectations. • Expert virtual trainers study and apply industry best practices to deliver effective and engaging classes. • Users are given personalized guidance on the benefits of incorporating WebEx products into their daily workflow.

5. WebEx University Offers Flexible Options • Web-based resources and training • Designed to provide you with basic training on WebEx Services • Get started with your Cisco WebEx Services • Interactive instructor-led training courses • Tailored to meet your business requirements and goals • Accelerate your ROI and adoption goals • In-depth collaboration expert programs • Master techniques for successful instruction or collaboration • Develop in-house WebEx certified experts • Self-Study Resourcesand Training • Personalized Live Training • Mastery Programs and Certification

6. Certification Validate expertise with Cisco WebEx Career Certifications Mastery Develop collaboration specialists with Mastery Programs Personalized Accelerate adoption and ROI with custom training Self-Paced Learn the basics with web-based modules Resources Get started and find an answer WebEx University Services

7. WebEx University Leading Virtual Classroom Instruction

8. Certification: Leading Virtual Classrooms • Get the skills, knowledge, and hands-on practice you need to facilitate engaging and impactful training in any live, virtual classroom environment. • Who should attend • Corporate trainers • Teachers and professors • Training consultants and coordinators • Access • Contact WebEx University for scheduling groups and/or private sessions. • Individuals enroll in scheduled public courses through the Cisco Learning Network. • Seven sessions - plus participant presentations – are delivered over one week. • Live, interactive instruction on virtual best practices is reinforced by extensive hands-on practice of facilitation skills and group collaboration. • Valuable facilitation skills are transferrable to all virtual classroom environments. • Participants’ comprehensive portfolio presentations are reviewed by peers and instructors.

9. Leading Virtual Classroom Instruction • Session Details

10. LVCI Program Benefits Versatile Practice effective presentation and classroom-management techniques in the virtual environment. Thorough Evaluate, design, and effectively use interactive tools and activities for virtual classroom presentations. Real-world Learn from expert WebEx University instructors as well as classmates throughout the program and during final presentations. Valuable Prepare for the Cisco Leading Virtual Classroom Instruction Specialist Certification.

11. LVCI Success Story As a Corporate Trainer, I understand the mechanics of the virtual classroom. I need to update my facilitation skills to improve student outcomes. What does WebEx University offer? • Client Scenario • Corporate trainer seeking to expand and validate virtual classroom delivery skills • Need to decrease time spent by employees in the classroom, while improving measurable student outcomes • Solution • Trainer attended both the Training Center Mastery Program and the Leading Virtual Classroom Instruction program • Received Cisco LVCI Specialist Certification credentials • Results • Eliminated unnecessary employee travel expenses • Significantly reduced employee time away from the job by employing blended learning techniques

12. About WebEx University

13. WebEx University • Offers flexible training options to meet the needs of all types of organizations Over 165 years of combined experience in developing and delivering virtual courses • Multilingual product trainers and developers with offerings in more than five languages Industry-recognized leader in virtual classroom training

14. WebEx University Recognition • Excellence in PowerPoint and Graphic Design, Editorial Content and Communication • Excellence in Education and Training Writing • Excellence in Electronic Media and Video Publications: Education and Training, Marketing Apex Awards For Publication Excellence STC Awards for Excellence in Online Training Communications • Facilitating online training • Multi-media Web-based training • Quick reference guides Brandon Hall Excellence in Learning Award • Exceptional Work in the Use of Technology to Enhance Learning • Best Innovation in Learning Technology Training MagazineTop Trainers 2008 • One of the Top 10 Young Trainers of 2008

15. Additional Resources • WebEx Universityhttp://university.webex.com • Data Sheetshttp://www.cisco.com/en/US/products/ps10352/services.html • Cisco WebEx Personalized Training Data Sheet(pdf)Mastering Cisco WebEx Meeting Center Data Sheet(pdf) Mastering Cisco WebEx Training Center Data Sheet(pdf)Cisco Leading Virtual Classroom Instruction Data Sheet(pdf) • Legal Service Descriptions http://www.cisco.com/web/about/doing_business/legal/service_descriptions/index.html • Partner Locatorwww.cisco.com/web/partners • Course CatalogWebEx_Training_Catalog_EN.pdf

16. Thank you.