A Leader’s Competitive Advantage..…

1. A Leader’s Competitive Advantage..… The Power of EmployeeRecognition

2. Business Case A 2001 study at Prudential Financial showed that “not feeling appreciated for the job they did” was one of the top 10 reasons employees left the company. A 2002 Gallup Survey found that recognition and praise ranked fourth among the twelve dimensions that consistently correlated with workgroups that have higher employee retention, higher customer satisfaction, higher productivity and higher profits. A Leader’s Competitive Advantage

3. Business Case • High-Quality Work Environment • Purposeful • Positive • Supportive • Improvement-focused • Employee centered Work environments and relationships have a significant day to day impact on performance High level of organizational performance, customer service and innovation High level of employee satisfaction High level of teamwork, cooperation, and employee initiative and creativity British Columbia Public Service Agency A Leader’s Competitive Advantage

4. Informal vs. Formal Recognition It is important to have a mix of both informaland a formal recognition for your employees. The focus of this training program is onhowandwhento offerinformalrecognition. This should happen regularly and more frequently than formal recognition. A Leader’s Competitive Advantage

5. Emotional Intelligence “The leader’s ability to communicate appreciation is a make-it-or-break-it point in the success of many organizations.” Changing the Corporate Landscape Jean Otte “Managers who are most successful spend less time thinking about recognition itself and more time thinking about how they can help the people they work with.” Make Their Day!: Employee Recognition That Works Cindy Ventrice A Leader’s Competitive Advantage

6. Emotional Intelligence What distinguishes the outstanding leader from the merely adequate? Emotional intelligence – a powerful combination of self-management skills and the ability to work with others. Daniel Goleman “What Makes a Leader” A Leader’s Competitive Advantage

7. STARS Program for Employee Recognition • S = Sincere – For a gesture of recognition to be effective it needs to come from the heart and be sincere • T = Timely – It is critical to be timely in recognizing the achievements of your employees • A = Articulate – Make sure to clearly articulate the specific achievement or accomplishment for which you are recognizing your employee • R = Receptive – Be receptive to learning more about your employees and their motivations so you are aware of what types of recognition will be most rewarding to them. • S = Spontaneous – Be spontaneous in your recognition in order to ensure it is happening often, and in natural and varied ways. A Leader’s Competitive Advantage

8. S = Sincere… Say What You Mean, Mean What You Say • Sincerity means that managers trust their employees and value what each is capable of contributing By recognizing your employees you are helping them to stay motivated. You are letting them know that they are valued and that they are contributing to the overall goals of the company. A Leader’s Competitive Advantage

9. T = Timely… Witness It, Recognize It • The recognition will lose its meaning if too much time passes between the accomplishment and the recognition "Recognition is something a manager should be doing all the time--it's a running dialogue with people.“ Ron Zemke, Senior Editor of Training Magazine A Leader’s Competitive Advantage

10. A = Articulate… Be Specific About the Reason for Recognition • Be very specific with your employees about what they accomplished that warrants the recognition • Establish goals and metrics that merit rewards and stick to those guidelines "This business of making another person feel good in the unspectacular course of his/her daily comings and goings is, in my view, the very essence of leadership.“ CEO Irwan Federman A Leader’s Competitive Advantage

11. R = Receptive… Know What Motivates Your Employees • Do not assume “one size fits all” • You need to know what motivates each of your employees "That personal touch—the personal thank-you, whether through a phone call or a quick e-mail—is so important.“ Sylvia Kronwald, Dow Chemical A Leader’s Competitive Advantage

12. S = Spontaneous… Do What Feels Right • Being spontaneous in giving recognition ensures it is happening in natural and varied ways "Recognition is so easy to do and so inexpensive to distribute that there is simply no excuse for not doing it.“ Rosabeth Moss Kanter, author and HBS Professor A Leader’s Competitive Advantage

13. Successful Recognition • To successfully give recognition you must: • Be comfortable providing it • Agree with the method of recognition • Agree the employee’s attitude & accomplishment merit recognition A Leader’s Competitive Advantage

14. “Realize that employees at other locations or who telecommute from their homes already feel they are second-class citizens.” Bob Nelson, PhD, author and motivational speaker Virtual Recognition • Provide similar types of recognition and rewards that you provide for those employees who are in the same location • Determine motivational needs and build on it • Ask what types of recognition they want • Utilize the STARS Program A Leader’s Competitive Advantage

15. Virtual Recognition • Utilize every communication method for delivery • Video Conference • Interoffice Mail • Overnight Mail • E-mail • Telephone • Meetings • Ask a local manager/peer to present in your absence A Leader’s Competitive Advantage

16. How to provide recognition? • Bring in unexpected treats • Email to a person’s supervisor • Hand written thank you notes/post-it note • Greet employees when you see them for the 1st time each day • Have lunch or coffee with your employees A Leader’s Competitive Advantage

17. What can you do? • Ask your manager to recognize your team’s outstanding accomplishments • Ask an employee for feedback on a project or idea • Recognize your peers, not just direct reports • Plan for spontaneous recognition A Leader’s Competitive Advantage

18. Results & Effort Driven Awards • Friday Fan Mail • Pay it Forward Award • ABCD Award (Above the Call of Duty) • Behind the Scenes Award • Mr. Goodbar • LifeSaver Award • Traveling departmental trophy A Leader’s Competitive Advantage

19. Recognition Results • Increased employee confidence • Expecting the best • Links what you say as a manager to what you do as a manager • Builds trust in you as a manager • Shows you are paying attention • Helps employees feel empowered to continue doing the right things Most employees do the right things most of the time - so there are lots of opportunities for recognition A Leader’s Competitive Advantage

20. If You Are Doing it Right Your “confirmation” contacts should out-number your coaching & correction comments by 2 to 1 (National Assoc. for Employee Recognition) People should tell you that you made their day. A Leader’s Competitive Advantage

21. Planning for Spontaneous Recognition • Contents of your “STARS Recognition Box” • Hints • Resources • Examples It takes 21 days of repeated behavior to form a habit Giving personal praise is a learned skill… It doesn’t come naturally for everyone because it requires managers to make a connection with their employees on a personal level. A Leader’s Competitive Advantage

22. Culture Change -Committing to Change • Gain management buy-in/support • Budget accordingly for the awards • Communication is key to sustaining • Consistency – award ALL • Experiment and learn by trial-and-error A Leader’s Competitive Advantage

23. Make It a Habit and Track It! A Leader’s Competitive Advantage

24. Learn How Your Employees Like To Be Rewarded Poll Your Employees A Leader’s Competitive Advantage

25. Homework Everyday… Recognize Someone “Make it a habit and track it!” A Leader’s Competitive Advantage

26. Measuring Change • Survey employees 1-2 months after inception to assess if they are receiving more informal recognition • Survey managers delivering recognition 1-2 months after inception to assess if they are delivering more informal recognition • Review meritocracy changes in firm employee surveys A Leader’s Competitive Advantage

27. For Additional Information… You can purchase recognition items from the following websites: • www.Baudville.com • www.gneil.com You can learn more about employee recognition from these websites: • www.recognition.org • www.nfib.com • www.nelson-motivation.com • www.humanresources.about.com/od/rewardrecognition • www.workforce.com You can learn more about employee recognition from these books: • 1001 Ways to Recognize Employees – Bob Nelson • Make Their Day – Cindy Ventrice • 101 Ways to Reward Team Members for $20 (or Less!) - Kevin Aguanno A Leader’s Competitive Advantage

28. STARS Informal Recognition Program For questions, call: Renee Mailhot John Deere 309-748-0845 (work) 309-230-6445 (cell) MailhotReneeA@JohnDeere.com -OR- Gillian Saunders Siemens Power Generation Gillian.Saunders@siemens.com 407-736-5412 (work) 407-810-5984 (cell) -OR- Misty Habib Merrill Lynch mistian_habib@ml.com 904-218-1686 (work) 917-523-4021 (cell)

29. Resources Information was gathered from the following sources: • www.gneil.com • www.Baudville.com • www.nfib.com • www.recognition.org • 1001 Ways to Recognize Employees – Bob Nelson • Whale Done - Ken Blanchard • FISH! - Stephen Lundin, Harry Paul & John Christensen • Oh, the Places You’ll Go – Dr. Suess • Make Their Day – Cindy Ventrice • Changing the Corporate Landscape - Jean Otte • “Leaving a Legacy” - Kenny Funk • "Long-Distance Recognition” – Bob Nelson • 101 Ways to Reward Team Members for $20 (or Less!) - Kevin Aguanno • The Emotional Intelligence Activity Book: 50 Activities for Promoting EQ at Work - Adele B. Lynn • Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others – James Kouzes & Barry Posner A Leader’s Competitive Advantage