The R eal-life Problem. B usiness knowledge is fast becoming a corporate asset that needs to be preserved. Most of a corporation's knowledge is contained in either documents or in the minds of its human resources.
“People develop tacit knowledge as they solve real problems in pursuit of real goals. This means that tacit knowledge, when compared with explicit knowledge or information, tends to reflect more closely the reality of how work actually gets done (i.e., work “practices” rather than business “processes”).”
Horvath, J. A. (n.d.) Working with tacit knowledge. Retrieved May 05, 2010 from http://polaris.umuc.edu/mts/TMAN/TMAN_636/articles/tacitk.pdf
"The biggest waste of all is the waste of recreating knowledge which we already possessed."