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Chapter 16

Chapter 16. Human Resource Management. Management: The Accomplishment of Work Through People. To be successful managers need to know: What motivates human behavior

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Chapter 16

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  1. Chapter 16 Human Resource Management

  2. Management: The Accomplishment of Work Through People To be successful managers need to know: • What motivates human behavior • How to effectively and efficiently organize the individual talents of their employees to maximize the collective value of their efforts • How to lead them to accomplish the firm’s goals and purpose

  3. Directing:Leading People,Not Managing Things • Planning, organizing, and controlling are about managing things • Directing is aboutleading people

  4. Directing Motivating a group of people with a variety of talents and needs to accomplish the common goal of implementing the firm’s purpose and objective Directing is Leadership

  5. UnderstandingHuman Motivation How employees are treated affects • Productivity • Customer satisfaction • Profits Happy workers = greater profits • Happy workers are productive workers • Happy workers make for happy customers • Happy workers and customers make for greater profits

  6. How Work Fills Human Needs Maslow’s pyramid of human needs Self- Fulfillment Needs Esteem Needs Belonging Needs Safety Needs Physiological Needs

  7. Developing a Work Environment Where Everyone Seeks to Excel • Starting point – the firm’s purpose and objective • Define tasks and develop jobs • Develop job descriptions and quantitative performance measures

  8. The Manager’s Responsibility: Physical Aspects • Clear job description • Fair pay • Proper equipment and training • Clear authority • Fair treatment

  9. The Manager’s Responsibility:Good Leadership • Helps others realize their full potential • Formal mentoring • Annual written performance review • Jointly set performance goals • Informal mentoring • Informal feedback • Controlled failures • Concerned with outcomes not procedures • Mutual trust and respect • Live it

  10. Management Styles • Vary style to fit the situation • Theory X or Theory Y • Participatory style is hard for managers but has bigger benefits

  11. Communication and Feedback Communication occurs only when you have An exchange of information and Mutual understanding

  12. Management by Objective • Must meet the prerequisites • Understand the advantages • Not a universal solution

  13. Good Leadership:The Basis for Good Superior-Employee Relationships • Clear Vision • Common Values • Trust • Open, Honesty, and Fairness

  14. Discussion Questions • Explain how the directing management function is different from the other three functions. • Explain in your own words what the phrase “directing means leading people, not managing things” means to you. • Define the term leadership in your own words. Give an example from your personal experience in which you observed good leadership. Give an example in which you observed bad leadership, and explain how you could have done better.

  15. Discussion Questions • Describe Maslow’s Pyramid of Human Needs in your own words. Can work really help people meet their needs? Explain the reasons for your answer. • Describe the steps in developing a work environment where people will seek to excel. • What is the manager’s responsibility in developing a good work environment? Describe the role of leadership in this process.

  16. Discussion Questions • Describe the role of feedback and mentoring in a good work environment, and the difference between formal and informal mentoring. Is formal or informal mentoring more important to a successful business? Explain the reasons for your choice. • Describe your management style and explain why you think it works best. Give your reaction to the statement that once you have found your management style you should always stick with it.

  17. Discussion Questions • Is an autocratic management style the best choice of the U.S. Marines? Explain your answer. • Explain why two-way communication is essential to business success. • Explain why management by walking around is an important part of being a successful manager.

  18. Discussion Questions • Explain why it is important for a good formal communication system to overcome the effects of the informal (grapevine) communication system. • Explain the technique of management by objective (MBO), and how it can help make a firm successful. • Is good leadership the basis for good superior-employee relationships? Explain the reasons for your answer.

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