Destination of Leavers from Higher Education survey Rapid Improvement Event. Improvement Plan : Investigate/install new systems to support high volume processes:
Background to problem or opportunity
The DLHE collection changed in 2011/12 with a more detailed questionnaire. The survey population expanded to include international students, which increased the number of students that needed to be contacted by 45% to 6,737. This translated into an increase in response rate of 14%.
We lost 0.2 FTE support. We were relying on staff overtime to fill the gap.
The lack of resilience leading to potential impact on University Top 10 strategy with graduate outcomes suffering.